Peterson Lexus

My daughter found a vehicle at Peterson Lexus. I took the vehicle to my local mechanic and the vehicle had $600 - $700 worth of engine repair expenses including belt damage, spark plugs, fluid le I took the vehicle to my local mechanic and the vehicle had $600 - $700 worth of engine repair expenses including belt damage, spark plugs, fluid levels low, sunroof issues, and brake replacement. Nothing big, as this is a used vehicle, but enough that I wasn't going to be able to pay sticker cost and then put in an additional $700. I returned to the dealership, talked to sales guy Cullen, and said I'm not sure where to go from here with all of the issues. Cullen, referred to Tony Pitchley. Tony, appeared to make the issues easy, let's take off $700. All was good, except they repainted a section of the vehicle two days prior, and I asked for a guarantee. Tony wouldn't guarantee the paint but gave an additional discount ($200). At this point, I was pretty happy, a good experience with a bigger dealership is paying off. Everything changed after I signed off on the pre-sales contract. Cullen brought back the final contract with an elevated deal doc fee ($500). Cullen asked Tony about the doc fee, oh, they increased on March 1, 2024. I mentioned that's odd, I just bought a vehicle from LMH on March 6, and my doc fee was $400. Cullen, sorry, we can't change it. Okay, I'm paying $100 more than expected, not ideal, but not a deal breaker. I was unable to pick up the vehicle that day because they wanted to service it - I mentioned washing it and filling it up with gasoline, Cullen, yes (they never did either). Later that evening, I had a conversation with friends, they asked, did you ask if there are two keys? No why? Peterson Lexus has a reputation for not disclosing if they have two keys. It's going to cost you $200 - $400 for a FOB if they don't. I texted Cullen, and asked about a 2nd key, nope. Cullen then referred me to Tony, because I asked why this was not disclosed before the contracts were signed. The next day Tony called me into an office, and said, we sold as is, period. I understand, but for the $900 you discounted upfront, there is an added $300 - $500 that wasn't disclosed before the contracts. I'm now paying for all the repairs, elevated doc fee, and FOB. Tony was extremely unprofessional when I asked, why this was not disclosed before the contracts were signed. His response was, get out, I'm not answering your question, get out now. Keep in mind, I'm buying my daughter's first car, looking for a positive experience, and got blindsided by an undisclosed expensive, and very unprofessional individual. I've lived in Boise for 30 years, purchased several vehicles from dealerships, and was once in the financial car business and purchased vehicles at the Idaho Auto Auction. If I could give negative stars for how Tony handled the situation, I would. I hope to give others enough information to ask the correct questions before you sign off. Tony may have been in the industry for 20 years, but his language towards me was unprofessional and should not be accepted in any customer service industry. More

Zach went above and beyond to help me today with an existing problem with my Lexus. As I am in the market for a new Lexus, he showed me some nice options and will continue to notify me of new inventor existing problem with my Lexus. As I am in the market for a new Lexus, he showed me some nice options and will continue to notify me of new inventory that matches my specifications. Thank you Zach for your excellent service. More

Bought a used 2021 Toyota Rav4 Hybrid through salesman Zach last Labor Day afternoon. Zach was a nice young man and my husband and I got caught up in the excitement of a newer vehicle purchase and should Zach last Labor Day afternoon. Zach was a nice young man and my husband and I got caught up in the excitement of a newer vehicle purchase and should have given it a day to think it over. I lost sleep that night thinking about how the vehicle had been in a moderate/severe accident (Carfax showed sideswiped), I paid only 3.5K less that a comparably equipped new Rav4 hybrid (with no miles instead of 29K) and would have been fine with the 9-12 month wait. In addition, the used Rav4 needed new tires and only came with one Fob. Came back with it to Peterson Lexus the next morning thinking that they would not want me to be an unhappy customer, not deposit my check and take me over to Peterson Toyota next door so I could get a new Rav4 ordered (part of the same auto group). But no.... they were fine with having an dissatisfied customer. Tony, the sales manager, just said "No we can't do that." and handed me off to the Brandon, the general manager, who in a round about way said the same. I later went online and learned that most dealerships will not take a car back but some good ones will in a reasonable amount of time to gain customer loyalty. They could have, at the very least, showed me a trace amount of empathy, reassured me with detailed info on how great the car was, and paid for the spare fob I was missing....something. I am not an unreasonable person and have worked in high end retail sales for many years so it was a bit shocking to me how poorly this situation was handled that I would never have expected this from a Lexus dealership. Because these managers were so stern & uncaring, I felt that they must have had trouble selling this car and that they needed to unload it (was there more to the car's history?) cause Rav4 Hybrids are in such demand these days. Peterson Auto Group could have had even more of my money if this had been turned into a new car purchase but instead they receive a bad review from an unhappy customer who will steer clear from this dealership in the future and let friends and family know to do the same. More

Bought a lexus at Peterson Lexus, process was super smooth thank you to Caden Chandler!! Caden took the time to answer all my questions, made the process easy for us! Very pleased with how he treated u smooth thank you to Caden Chandler!! Caden took the time to answer all my questions, made the process easy for us! Very pleased with how he treated us!!! Would highly recommend to work with caden!!! More

Overall, very positive experience! Zach was outstanding in customer service! Friendly and professional atmosphere. Quality automobile at a reasonable price. My only negative comment is Zach was outstanding in customer service! Friendly and professional atmosphere. Quality automobile at a reasonable price. My only negative comment is that the cleaning staff could have done a better job of cleaning the car interior. More

Ricky Peterson was super easy to work with and made trading in my car a breeze. trading in my car a breeze. More