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Pettus Ford DeSoto - Service Center

De Soto, MO

4.4
134 Reviews

134 Reviews of Pettus Ford DeSoto - Service Center

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May 14, 2025

Used mobile service, it was nice to have the service come to me at work More

by LAURA_PANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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April 29, 2025

very convenient to have all the work done at my place of work. Satisfied with the work done on my car just wish someone would have given me all the fees and taxes total before getting work done. i dont li More

by JODI.RADFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont know their names never met them.
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May 13, 2025 -

Pettus Ford De Soto responded

Thank you for the 5-star review, Jodi! We’re glad to hear the convenience of having the work done at your workplace was a positive experience and that you were satisfied with the service overall. We also appreciate your honest feedback about the pricing transparency—you’re absolutely right, and we’ll take that to heart. We’ll work on improving our communication around fees and totals so there are no surprises in the future. Thank you again for your support and helpful input!

April 26, 2025

quick in and out Very good with all communication. Service person very helpful explained all future needs More

by RANDYWILLMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
???? I allen
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May 13, 2025 -

Pettus Ford De Soto responded

Thank you, Randy! We’re glad to hear your visit was quick and smooth, and that our team communicated everything clearly. It’s great to know your service advisor was helpful in explaining future needs—we’re always here to keep you informed and taken care of. Appreciate the kind words!

April 21, 2025

Everything was completed in a timely manner, and Lizzy was super helpful. I have been getting oil changes here for years, and will keep going back. More

by johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy
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Apr 21, 2025 -

Pettus Ford De Soto responded

Thank you so much for the continued trust and support! We’re glad to hear everything was completed on time and that Lizzy took great care of you. We truly appreciate your loyalty over the years and look forward to seeing you again for your next visit!

April 19, 2025

Tracy is always very helpful and goes above and beyond to take care of my concerns. More

by francesford16
Recommend Dealer
Yes
Employees Worked With
Tracy G.
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Apr 21, 2025 -

Pettus Ford De Soto responded

Thank you so much for the kind words! We’re thrilled to hear that Tracy continues to go above and beyond to take care of you. He’s a valuable part of our team, and we truly appreciate your continued trust and support!

April 14, 2025

Repairs and maintenance was completed per my request in a timely manner Both times I have had worked done staff has been very helpful and professional More

by BRENDASCHUBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you, Brenda! We’re so glad to hear that both of your visits went smoothly and that our team provided helpful, professional service each time. We truly appreciate your continued trust in us and look forward to taking care of you again in the future!

April 13, 2025

Everyone is always very accommodating here. Victor is especially friendly. He always remembers us and is incredibly thorough More

by rwattanaparuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you so much for the kind words! We’re glad to hear that you’ve consistently had a great experience with our team. Victor will be especially happy to know he made such a positive impression—he truly goes above and beyond. We appreciate your continued support and look forward to seeing you again soon!

April 10, 2025

My experience with the service and all the people I dealt with as usual was excellent More

by JACKNOGALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and Nick
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you, Jack! We truly appreciate your continued trust and are so glad to hear your experience was excellent once again. It means a lot to us to have loyal customers like you—we look forward to seeing you next time!

April 08, 2025

your service people were rude ! I'm a Vietnam Veteran, and proud to have served my country. I will not be coming back for anything at your dealership !!! More

by RANGERWHITE39
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Apr 16, 2025 -

Pettus Ford De Soto responded

We’re very sorry to hear about your experience, and we sincerely apologize that you felt disrespected during your visit. That’s absolutely not the way we treat anyone—especially someone who has served our country. We deeply appreciate your service and your sacrifice, and we take this feedback very seriously. We’d like the opportunity to understand more about what happened and make this right. If you’re open to it, please reach out to our management team directly so we can address your concerns personally. Your voice matters, and we truly regret that we let you down.

April 06, 2025

My husband and I LOVE Pettus Ford’s pick up drop off service! It is such a life saver to have them pick up my car for service and have it dropped backed off so we don’t have to borrow someone’s car, mak More

by HULSEYMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees have been so helpful!
Report | Print
Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you so much for the wonderful review! We’re thrilled to hear how much you and your husband love our pickup and drop-off service—it’s exactly why we offer it! Making your life easier and more convenient is what we’re all about. We truly appreciate your support and look forward to serving you again!

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