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Pettus Ford DeSoto - Service Center

De Soto, MO

4.3
133 Reviews

133 Reviews of Pettus Ford DeSoto - Service Center

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May 06, 2019

Recalls and Vechile Matience Wonderful customer service the staff goes above and beyond to make you feel welcome. They took priority to make sure that my recalls were taken care o More

by JAMIEREEVES57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman, Tracy Gersbacher, Delbert Lakes, John Bunch, Nick Vargo, Andrew Ray, Jason Carr, Paul Levin, John Petersen, Seth Kamper
May 14, 2019 -

Pettus Ford De Soto responded

Hi -thank you for sharing your feedback with us - we always strive to go above and beyond for our customers so this makes us very happy to hear! Come back and see us!

May 06, 2019

Short and fast. They got me in did my inspection and oil change done in less than an hour. Tom did a great job and will go back again More

by puxican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Robison
May 14, 2019 -

Pettus Ford De Soto responded

Wow - thanks for your five star feedback on our talented technician Tom! Here at Auto Plaza - every position at our local dealership group goes the extra mile to deliver the experience that you deserve! We know you have a choice where you do business & we sure do appreciate you choosing the #AutoPlazaFamily

May 06, 2019

Recall I took my car in for a recall on the airbags and they had it finished right on time. Very friendly people made me feel appreciated More

by SALGAL012
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on our friendly Ford Motor Company Service Advisors - Nick Vargo & Andrew Ray - we really appreciate you choosing Auto Plaza! We know you have a choice where you do business and we sure are glad it's with us. See you soon!

May 05, 2019

Waiting until issue is resolved before recommending Part broken on radio waiting to see if they repair or replace if not won't recommend them to anyone. Good service until this happened. More

by bdutton578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
May 14, 2019 -

Pettus Ford De Soto responded

Hello - we take customer satisfaction very seriously. We work hard to always deliver a top notch experience so we would like to discuss this further with you if you can reach out to us and we will be able to discuss this more in depth. Thank you!

May 02, 2019

Recall replacement. Handled everything with skill & competency. Very friendly & always handle our needs readily. Always have our service needs done here. Would highly re More

by don-vic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on working with our friendly Ford Service Advisor Nick Vargo! We believe service should be fun, fast & friendly - so we are thrilled that's what you experienced with us! Come back anytime and thanks for choosing Auto Plaza!

May 01, 2019

Pleasant Easy to make appointment and work was completed in a fair amount of time I take all my cars in for service regardless of make or model More

by k.ripperger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your feedback on Nick Vargo & Andrew Ray our friendly Ford Service Advisors! We strive to deliver a top-notch customer experience like this on every single visit. Come see us anytime or give us a call at 636-337-7777

April 26, 2019

Quick and Efficient service! I arrived there just before they opened and was waited on immediately after opening..My vehicle was pulled into the shop within 5-10 minutes of regist More

by ramfn8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christin--Service Writer
Apr 29, 2019 -

Pettus Ford De Soto responded

Thanks so much for your five star feedback on our Ford Service Team! We appreciate your business. Customer Service is so important to us here at Auto Plaza! Come back and see us!

April 23, 2019

easy-peasey Needed to have emissions inspection. Appointment made in the morning before going to work that evening. Arrived bout 15 minutes before scheduled time More

by KMTHORNTON58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 24, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on working with Andrew! We appreciate your business and hope to see you soon!

April 22, 2019

18S32 Fuel Tank Deformation corrected. We arrived 15 minutes before our appointment, were taken immediately, and were finished in 25 minutes. The only problem is that our clock does not wo More

by mameredith26
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
Apr 23, 2019 -

Pettus Ford De Soto responded

Hello - please reach out to us directly at 636-337-7777 so we can address this issue and get you all fixed up. Thanks and thank you for sharing your feedback! Talk to you soon.

April 22, 2019

They listened I took my car in because it "sounded funny". after 2 long trips. They listened to my concern, made an appointment and fixed not one but four issues. O More

by marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for working with Andrew Ray & Nick Vargo in our Ford Service Lane! Our advisors work extremely hard to deliver a top-notch experience for our customers - so we appreciate your feedback! Come back and see us!

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