Phil Long Ford of Chapel Hills

Ulysses is a class act & super charming. Can’t give him enough credit. Highly highly attractive too. He’s the best of the best. He has a really nice butt too. Can’t give him enough credit. Highly highly attractive too. He’s the best of the best. He has a really nice butt too. More

He's attentive cares about your needs and wants you to drive away with a new car and be happy about it . Great man great sales person drive away with a new car and be happy about it . Great man great sales person More

This marks our second vehicle purchase from Phil Long Ford of Chapel Hills, and it certainly won’t be our last. The entire process was seamless and efficient, with top-tier customer service from start to Ford of Chapel Hills, and it certainly won’t be our last. The entire process was seamless and efficient, with top-tier customer service from start to finish. A special thank you to Lawrence for delivering an outstanding experience—clear communication, a straightforward approach, and genuine attention to detail made all the difference. Highly recommend to anyone looking for a hassle-free and professional car-buying experience. More

Great experience. I knew exactly what I wanted. They were straight forward, fast, had everything ready for me and beat my ore-approval interest rate. We will be return I knew exactly what I wanted. They were straight forward, fast, had everything ready for me and beat my ore-approval interest rate. We will be returning. More

I bought vehicle online and only went to the dealership to pick it up. Was there for less than 5min but overall seemed like any other dealership I've been to. to pick it up. Was there for less than 5min but overall seemed like any other dealership I've been to. More

Unhelpful and rude at times. Salesman had no clue. Finance guy just straight up awful. Salesman had no clue. Finance guy just straight up awful. More

Want a smooth buying and service experience…. Avoid this place at all costs. A few months ago, my wife had a 2025 Explorer (purchased elsewhere) with serious electrical issues—ABS failures and Avoid this place at all costs. A few months ago, my wife had a 2025 Explorer (purchased elsewhere) with serious electrical issues—ABS failures and all warning lights going off. Phil Long Ford couldn’t diagnose it after a tow. Concerned for safety, we traded it in. If you bought a grey 2025 Explorer from them around November, you may want to have it checked. We then purchased a used 2025 Mach-E. Immediately, we found major issues: the passenger door wouldn’t stay closed, it wouldn’t charge despite being promised it was ready, and a speaker was blown. To their credit, we used their return policy and swapped vehicles. We ended up with another 2025 Explorer and purchased additional packages (warranty, maintenance, etc.). From there, things got worse. It took nearly two months to finalize the car swap paperwork, leaving an extra loan open the entire time. Then, three months later, they claimed I owed them $2,000—an amount that changed multiple times and was never clearly explained. When I asked for everything in writing so I could have an attorney review it, they stopped responding entirely. Finally, during the first service visit, they found a mouse nest in the cabin filter. The service advisor assured me they had “taken care of everything.” (See photo) In reality, they only replaced the filter and left the nest—so when I turned on the fan, debris blew straight into the cabin and into my face. This is a garage-kept vehicle, and we’ve never had any signs of mice. This has been one of the most frustrating dealership experiences I’ve had. Don’t go here, from bad vehicles, finance shake downs, and a terrible service department, this place should be closed. Long time Ford customer is gone because of this place. I left the employee names out intentionally because it is clearly an organization wide leadership problem at this place. More

Tommy was very kind, patient, knowledgeable, and not pushy which made my experience of choosing a new car very comfortable. pushy which made my experience of choosing a new car very comfortable. More

Lawrence was amazing from texting vehicle options before we even arrived at the dealership, to his quick text responses, and friendly personality showing vehicles. He went above and beyond to make sure we we even arrived at the dealership, to his quick text responses, and friendly personality showing vehicles. He went above and beyond to make sure we found the perfect car for our daughter, to valuing our time. He had us in and out from agreeing to price to signing papers in an hour. We will highly recommend him to anyone and will definitely ask for him the next time we are shopping for a vehicle. More

Lane DumCum, is the most thoughtful in taking care of my individual interests in purchasing a vehicle. He navigates through helping and deciding a vehicle the experience was quick, and simple. He multitask individual interests in purchasing a vehicle. He navigates through helping and deciding a vehicle the experience was quick, and simple. He multitasked so much. He’s so well-versed at his job that he literally can put you in a vehicle and you’d be very very happy knowing your needs are meet. Thank you, Phil Long Ford of Chapel Hill team, most importantly, Lane DumCum, I will definitely be back and purchasing a car for my son. Thank you More