We have been customers of Piedmont Honda service for 15 years. We own 5 Honda's. These past couple of years, we have noticed a DETERIORATION of morale, service and helpfulness, particularly in the service department. Then, the last few months, we experienced several Interstate stranding s due to erroneous info from the service dept re our Hybrids.
The ultimate catastrophe was our purchase of a 2012 Civic with only 500 miles (certified used). We are not at liberty to discuss that deal due to contractual agreements. Suffice to say, we owned the car a week.
Truly we are brokenhearted for we had grown to love the former service employees who have suddenly gone absent from the service dept. We are devastated both emotionally and financially.
It is a sad day.
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Undre Walker, Rich (some kind of manager)