Pierre Lincoln of Lynnwood

Pleasantly pleased It was an easy sale and very good price. All the individuals involved were a pleasure to work with and they were very reasonable on the trade-in value It was an easy sale and very good price. All the individuals involved were a pleasure to work with and they were very reasonable on the trade-in value. More

I wouldnt say that I had a pleasant experince with Harris Ford due to the fact that Richard their sales agent kept calling me and sending me emails right until the moment I submitted my application. After th Ford due to the fact that Richard their sales agent kept calling me and sending me emails right until the moment I submitted my application. After that no contact whatsoever and after my 3-4 day persistence of emailing and calling I just got a text from another employer John, not Richard saying - We are unable to finance your car. thanks John. Thats no way to treat a potential customer. I have been turned down by other dealerships but at least they had the sense and politeness to call me and explain the situation. I wouldnt recommend them to anyone, especially first time car buyers. PS I got a GM certified 2010 Chevy Aveo from Art Gamblin motors and the agent there managed to get all things done from 10 am till closing time. More

Not very happy with the course of events surrounding my daughters choice to view a vehicle listed for sale with Harris Ford of Lynnwood. We had been told initially that the car was at a sister dealership a daughters choice to view a vehicle listed for sale with Harris Ford of Lynnwood. We had been told initially that the car was at a sister dealership and that it would be on the lot the day she scheduled an appointment to check it out. The day of appointment came, and I sent an inquiry as to the location of said vehicle to ensure it was there, only to be told it was going off to auction, that they did not have on the lot. Keep in mind, they did not know who I was at the time of my contact with them. My daughter was told by the salesman that he was going home sick and handed her off to someone else. It was then almost two hours later that I had the opportunity to discuss the situation. Suddenly, Casey, the saleperson of contact, was on the lot working... and not home sick. When pressed for the location of the vehicle I got both "it's here" and "it's not here." One second it was available for purchase, the next second it was not. Made no sense whatsoever, but they of course invited us to search through their lots, that they had many more vehicles to choose from. Not many within the same price point, of course. When I called them out on the "bait & switch" they most certainly denied it, that they "were helping" us "because the vehicle was in poor condition." Do they NOT inspect the vehicles prior to putting on the lot for sale? That's the indication I get, that either nothing is checked, and prices are simply posted according to KBB or NADA, or they play the "bait & switch" game with younger or perhaps less-sophisticated buyers. Regardless, I refused to let my daughter make her purchase with this dealership, and thanked the salesperson for giving my daughter the opportunity to learn what is the worst about the car-buying process. We did purchase another vehicle, from a different lot. Conclusion: we felt we were being deceived, the promise that the car was on the lot was untruthful, and they don't appear to have any ethics regarding customer contact. I give this place an "F" for overall grade. In case anyone is curious, because the contact I made was through their chat session, I saved it and will gladly follow-up with a written complaint to the A.G.'s office to review the legal aspect of the business practice we encountered. More

10/31/13 - This was easily one of the single most enjoyable car buying experiences, that I have ever had. My first salesman, Brandon, was very helpful with providing me with all the information I nee enjoyable car buying experiences, that I have ever had. My first salesman, Brandon, was very helpful with providing me with all the information I needed, over the phone, along with follow up calls, too, then my second salesman, David, was the "perfect chioce" for a low key, no pressure approach to helping me get what I wanted & finally, Andrew, in Finance, was an absolute "magician" in being able to make it work, in the Best possible way for me ! You can't go wrong with these 3 guys !! They were really Great !!! More

After calling ahead about a specific car, I got there to find out it had been "sold that morning". After telling the salesperson what I was looking for, I was shown a 2013 Ford Fusion. After a test drive, I find out it had been "sold that morning". After telling the salesperson what I was looking for, I was shown a 2013 Ford Fusion. After a test drive, I asked about the pricing. After waiting for almost an hour, Big John came out and was extremely pushy, trying to get me to buy a car that was almost double the price I was looking for. They didn't listen to me at all, and then did a shotgun inquiry that ended up costing me 60 points on my credit score. I was almost unable to get the car I wanted from a different dealership at the price I wanted thanks to them. DO NOT GO HERE! More

I truly have to many things to list here, so I will get to the gut of it all. On Sunday I purchased a new Ford F350 King Ranch with specific build options, upon returning home after I thought I had purchas to the gut of it all. On Sunday I purchased a new Ford F350 King Ranch with specific build options, upon returning home after I thought I had purchased a vehicle and traded in two very nice vehicles for it I discovered the balloon pricing and NO Vin Number associated with my vehicle. I immediately called the finance manager and asked what had happened he explained that in case they could not secure my vehicle they had options, um really I ordered a specific vehicle. I didn't know it wasn't secured. Anyhow they also did not provide a copy of what my 74,000 dollars was covering. I demanded a copy of the build sheet, they finally sent this to me later that evening. I noticed immediately they bumped the price on the original document from $67,000 to 74,000 and claimed this was their markup on MSRP pricing saying they receive no discount from Ford. I demanded they cancel the sale and I would be in the following morning to pickup my vehicles, they agreed. Upon arriving of course Mark the sales manager asks for one more try to close me. We ended up agreeing to a price and a SPECIFIC Vehicle located in Sandy, OR.. Only one available on throughout the midwest and west coast. I offered to have my vehicle built if this did not work. On Tuesday morning I received a call from Cassie Marsh advising my vehicle had been secured from the dealer in Sandy, OR and they would get back to me Wednesday to advise delivery date and time. On Wednesday I received another call from Cassie Marsh advising my vehicle would be available that afternoon or by Thursday am and he would advise later in the day. On thursday at 0900 no call, so I contacted Cassie Marsh and was asked to bare with him and what he is about to tell me ( yeah you know thats not good news). I was advised that the dealer in Sandy Oregon Suburban Ford had sold my vehicle out from under them. I advised to Cassie to have my deal canceled. I contacted Pat the sales Manager at Suburban Ford and was advised my vehicle in question had been sold retail on Monday the 15. Hmmmmmm After calming down a bit I called and asked to speak to the owner but mr Pierre was not available. So I was put in touch with General Manager Luke Blackwell who manages all of the Ford Pierre stores, I know I was upset, but I held my tongue the best i could explaining to him what had happened in order to get some resolution. I advised Luke I would most likely take my business else where and got a comment I couldn't believe, (That sounds GOOD).. No apologies nor any attempt to fix the situation. Upon hearing this I hung up and had my oldest son come with me to drive a vehicle back. Upon arrival I held back not screaming or causing any kind of scene, just kill the deal and give me the registrations to both my vehicles and both sets of keys. I was advised by Frank that he could not locate the key fob for my 2013 Range Rover Sport Limited I was advised that Brian? had taken it home by mistake and gave me an IOU sheet from them advising they owed it back once Brian turned it in. I received a call from Cassie advising that they had actually now lost the key fob a $550 + Tax key... I called back asking for Mark Keaton to advise the cost of the key and the first thing out of just mouth was did you even give us a second key.. Although he was sitting there with Cassie when I handed it over with a witness also present. I advised him I had done as explained and that Frank was aware of this as he knew Brian had the key... The saga continues, I will be sure to finish this once complete. More

Steven and his team took excellent care of us. They are super helpful, in no way pushy, even have a great play area for the kids. They patiently worked with us, providing guidance, insight and information. super helpful, in no way pushy, even have a great play area for the kids. They patiently worked with us, providing guidance, insight and information. We purchased both of our vehicles from them in the last 6 months - F250 and Escape. Worth the drive no matter where you live! More

On 5/21/2013, I filled out an online form with Harris Ford of Lynnwood to apply for a used car that they had on their website. I was completely upfront about my income and the monthly payments I could af Ford of Lynnwood to apply for a used car that they had on their website. I was completely upfront about my income and the monthly payments I could afford. Casey Marsh, an Internet Sales Rep at Harris Ford called me shortly thereafter. We discussed in more detail my financial situation and the car that I had to trade in. He scheduled an appointment for the following day, and he sent me a confirmation email. Then the next day, four hours prior to the appointment, Casey called me to cancel. He said that the car I was interested in had sold that morning, that I needed to pay at least half the cost of a vehicle as a down payment, and that they weren't interested in my car as a trade in. Why couldn't he have told me all these things before arranging an appointment? He got my hopes up for nothing and I had a friend that was going to come with me to the appointment. I had to call my friend at his work, which was an inconvenience to him because he had made arrangements to take off from work early. As of today 5/28/2013, the vehicle that I was interested in purchasing is still showing on their website. Casey said it was sold a week ago. Either he is lying or they don't keep the website up to date. So, if you are shopping for a car, take your business elsewhere. Don't waste your time with Harris Ford. More

Awesome place to work with. I contacted them through their website and worked with internet sales guy Casey Marsh. Good guy and no BS. This round of looking for a car took me to quite a few dealerships. their website and worked with internet sales guy Casey Marsh. Good guy and no BS. This round of looking for a car took me to quite a few dealerships. After most I wanted to take a shower for all the BS that was thrown at me. Marsh was a no pressure guy who seemed very honest. If he didn't know something he admitted it and researched the answer instead of making the best thing he could think of like some sales people I ran into. Got top dollar for my trade and found the rest of the staff to be very friendly including a very busy sales manager Frank. Good experience, highly recommend for new-car sales. More

You know when you're getting ready to go look at used cars and you're gearing up mentally for the haggle back and forth over price, what you want, what you're willing to pay, what you won't live without? cars and you're gearing up mentally for the haggle back and forth over price, what you want, what you're willing to pay, what you won't live without? You don't need to go through those mental exercises before going to Harris Ford Lincoln! As long as you're dealing with the amazing customer service of Casey Marsh! We not only test drove one, but three cars! His patience as I thoroughly inspected each vehicle was hands down, none I've experienced before...and this isn't my first rodeo of used car buying! You're thinking great, the salesman was nice, but what about the "closer"...well if you have the opportunity to work with Leo, you're in good hands! No 10 times back and forth, let me see if they'll accept that! I came in knowledgeable of the car, the price I was willing, and guess what we saw eye to eye! One time, yes you read that right, ONE time back to get price accepted and it was. A man with character, looks you in the eye when he's talking to you, gives you a firm hand shake when it's done, and I truly felt like it was a Win/Win situation! Not only was he fair on the price I bought my car at but also the trade in value for the vehicle I was leaving behind! I hands down, will 100% recommend all my friends and family who are in the market for either new or used cars to go to Harris Ford Lincoln and work with Casey and Leo! More