Pinnacle Ford

The customer service was very good at start, however it went down rapidly for me, They did not clean or detail my car, at this point I'm unsure if any kind of inspection was done on my vehicle, before I co went down rapidly for me, They did not clean or detail my car, at this point I'm unsure if any kind of inspection was done on my vehicle, before I completed the sale of the car, I asked that certain things be done, they could take their time so that it was done correctely, however my salesperson Randy, brought the car to me the very next day. I called the dealership the next day, talked to Used Car Manager, due to bad weather he told me they would bring a car for me to drive and they would complete the service on mine, since I had to go to Lexington on Monday, I took my car to them, they gave me a car to drive with very little gas in it, the car they gave me to drive was due back the next day at 5pm, I received a call from Randy at 4:40 stating my car was ready and I could pick it up, I was told they would bring the car back when it was ready. I purchased my car on 1-24-13, I took it back 1-28-13 and today is 1-30-13 and they still have it. I am not a happy or satisfied customer. More

We purchased a certified pre-owned Lincoln from Wildcat Ford. A couple of the vents needed to be adjusted or replaced (I assume they skipped this during their percertification review). When we came in fo Ford. A couple of the vents needed to be adjusted or replaced (I assume they skipped this during their percertification review). When we came in for an oil change, we were told it was a minor fix. Either they could put them in for free or we could put them in. We asked them to order them and they asked us to pay for the vents upfront. We were told the vents would be in quickly and it would not take them but a few minutes to pop out the old vent and insert the new one so we agreed to have them put the vents in. After a couple of months Wildcat Service finally called us to tell us the vents were in. When we brought the car in they could not find the vents and they wanted us to buy the vents (which were now twice the price we paid for them). My husband told them we had already purchased the vents because he was told they would not order the vents otherwise. So they went back and "found" the vents we ordered. After my husband waited for 2 hours, they came out to tell him they had not yet put the vents in but that labor would be $200. My husband reminded them that they had said this would be free but they said they had to charge us for labor. Finally, my husband said he would just take the vents and put them in himself. The service representative then told him that the vents were "bolted to the air bag" and that only they could put them in. My husband was so angry that he took the vents we paid for and left. We plan to return the vents but it will be the last time we ever have any dealings with this company. More

As a person who hates buying cars to begin with, my experience with this dealership just made it worse. I went up there to look for a mustang. I was told they had a black 2013 on the lot. Come to find experience with this dealership just made it worse. I went up there to look for a mustang. I was told they had a black 2013 on the lot. Come to find out it had been sold. I then asked if they could get me one. I made 3 trips up there to try to get my down payment back-only paid that because they told me they had found a car for me and would be delivered the next day. That deal fell through therefore I had to wait another day to get the car. It was delivered to my house t 10pm with a quarter of a tank of gas. I texted the GM of sales about getting a gas card when I came up for a detail job only to get no response. I then called the finance manager only to leave a message with no response. This is by far the worst car buying experience EVER! More

I went there to browse for a new car and I got hassled from the get go. I kept telling the saleperson I just want to look at the moment I would let him know if I found anything. He kept insisting for me t from the get go. I kept telling the saleperson I just want to look at the moment I would let him know if I found anything. He kept insisting for me to go fill out some information with him. I findly did at it took longer than expected, I finally told the guy Im not leaving my wife outside for this long period of time ,and I went back out to where my wife was. Even after I told him and filled out the information and tolld him about the car We would like to look at he brought the wrong keys after we had waited for at least 20 minutes on him. Then he said I'll be right back and we walked the entire Lot agin and he still was not back so we got tired of waiting and left. Terrible car dealer. They have the aslies block where you cant even drive the lot You have to stop where they are waiting like vultures on you to get out. More

It was a very hot afternoon in late June 2012. We thought we would just stop by before we headed home. We met Kyle. We inquired about a couple of vehichles. Told him specifics of what we wanted and could aff we would just stop by before we headed home. We met Kyle. We inquired about a couple of vehichles. Told him specifics of what we wanted and could afford. Took test drive and within a total of an hour and a half we had a great vehicle. There was no intimidation. No pressure. Kyle Lucas was very friendly and personable and wanted to make it right. I would reccommend Wildcat Ford to friends, family, or anyone. More

After knowing the time I left my hometown and that I was driving 2 hours to test drive a SUV at his dealership, David waited until I was 10 minutes from him to let me know that he had sold the vehicle, inst driving 2 hours to test drive a SUV at his dealership, David waited until I was 10 minutes from him to let me know that he had sold the vehicle, instead of calling me as soon as he started processing the paperwork (an hour before)and saving me an extra hour drive and 3/4 of a tank of gas. His only response to my "Oh my goodness, I'm 10 minutes from you," was well you didn't give me a payment to hold it for you. He didn't tell me it was required to test drive a vehicle after driving 2 hours! Very poor business practices and customer service. He was a complete jerk!!!! I would NEVER send anyone else there or go back myself! More

Patrick did a great job. He found the right car for us on the lot. I will recommend him to my friends. He also made sure we knew how to operate all the options on the vehicle. the lot. I will recommend him to my friends. He also made sure we knew how to operate all the options on the vehicle. More

I was in the area and on a whim I pulled in to Wildcat Ford Lincoln because I saw a couple good deals in the lot. I met Patrick and his demanor was very amicable. I thought his professionalism was superb Ford Lincoln because I saw a couple good deals in the lot. I met Patrick and his demanor was very amicable. I thought his professionalism was superb and he had all the right answers. I am very happy with the the way I was treated as a potential customer and I will recommend his service to all my friends who are interested in buying a vehicle!! More

The service Patrick Gray provides his customers is unsurpassed. He knows his product and gets to know his customers. He leaves you with the impression that you are his only customer. Patrick makes unsurpassed. He knows his product and gets to know his customers. He leaves you with the impression that you are his only customer. Patrick makes purchasing a new car a pleasant experience. His follow-up is terrific, and genuine concern unequaled, in my experience with car salesman and dealerships. I would not consider buying a car from any other dealership again, specifically because of Patrick's superb service. Outstanding guy. More

I am currently a college student and I have been on the prowl for a used car that I can make my own. After asking around for a little bit I found out the best dealership in my area was Wildcat Ford. When prowl for a used car that I can make my own. After asking around for a little bit I found out the best dealership in my area was Wildcat Ford. When I finally visited Wildcat Ford I was very impressed by the staff and the quality of the car lot. I was greeted by Patrick Gray and his service was phenominal. He was understanding, patient, and very knowledgable of the car world. He listened and was able to show me everything I had in mind when it comes to the car I will be purchasing shortly. His enthusiasm for me being there has been unmatched by any other dealership I have visited. Due to his great service I will be returning to Wildcat Ford to purchase my car shortly. He not only had me sold on a car, but also on the dealership as a whole. Wildcat Ford will keep my business, because of Patrick himself. More