Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff

Sales made one mistake after the other, Service lied and did not do the work I paid for. did not do the work I paid for. More

I was given a recommendation to get my axle fluid changed because they said it was dirty. I have mechanical knowledge so I decided to do this simple service myself. I found the axle fluid was almost empty. I because they said it was dirty. I have mechanical knowledge so I decided to do this simple service myself. I found the axle fluid was almost empty. It wasn't leaking. I have had this vehicle serviced at this dealership 3 times. Oil changes only. Not once was my axle fluid checked! When I demanded why they were checking off that the fluid was checked when it never was, I was told they never check fluid levels. "Why should we?' Was their answer. Seriously! They said they only recommend service by mileage, they do not check fluid levels! Total incompetence! Even the cheap oil change places will check all your fluids when you get an oil change. I definitely will never get my vehicle serviced here again. I'll go next door to Toyota. This dealership did high pressure me to get an EGR cleaning at 65,000 miles. For $1300 dollars. The owner's manual doesn't require an EGR cleaning, ever. It does require a crankcase filter change set that mileage, which I performed myself. Easy 10 minute job. So that was a rip off they tried on me too. Avoid this service department. More

I bought my new-to-me Ram 3500 from Richard and Chris. They were friendly and helpful, and didn't pressure me. They were knowledgeable, and answered all of my questions. It was an overall great buying They were friendly and helpful, and didn't pressure me. They were knowledgeable, and answered all of my questions. It was an overall great buying experience! More

Absolutely horrible customer service bordering on criminal rio off...my 82 yr old dad took his Grand Cherokee in for suspension repair...was told part had to be ordered would not be in for a week...a criminal rio off...my 82 yr old dad took his Grand Cherokee in for suspension repair...was told part had to be ordered would not be in for a week...asked if he could keep Jeep until part was in as he needed it for my mom....they said no they would out him in the back of the line....never called back when asking schedule...2 weeks passed they finally got it done after being rude and unresponsive and charged him over 3 times estimated amount....on top of it....broke his windshield....took no responsibility for it....took advantage if an 82 yr old man....rude lied sucked....horrible experience More

I had set up an appointment to go over my trade in value for my previous Jeep for the car of my dreams. When I arrived I was greeted By Jason and a few others. Jason had communicated with me that Sam was wi for my previous Jeep for the car of my dreams. When I arrived I was greeted By Jason and a few others. Jason had communicated with me that Sam was with a different customer but he would help with taking care of my needs. Let me tell you… this experience has been the smoothest and easiest experience I have had in a dealership! Jason made me feel welcomed and comfortable while waiting on documents and forms and even during the test drive! This has by far been one of my favorite experiences at this dealership! More

Worked with Sam for my purchase of a Wrangler, know far more now after spending over an hour going over features more now after spending over an hour going over features More

Perfect oil service experience, simple no confusion and let me know what to expect on my next visit let me know what to expect on my next visit More

Hallie greeted me, had me checked in in 5 minutes, showed the estimate to me and gave me an estimated time to complete. All right on. the estimate to me and gave me an estimated time to complete. All right on. More

Hallie, the service representative was friendly and made me feel comfortable. She took the time to listen and understand all of my concerns. She went out or her way to assist with warranty questions. She me feel comfortable. She took the time to listen and understand all of my concerns. She went out or her way to assist with warranty questions. She kept me informed of the process and guided me through a successful outcome, both to warranty and repair. More

Perfect experience, quick, work was exactly to my specs and price was perfect for the job! and price was perfect for the job! More