Planet Honda

Planet Honda sold my daughter a used 2007 Honda Accord with 33k miles. It has had 3 major issues and engine blew at 66k. First issue was damaged wheel rims discovered when she bought new tires. Also rear with 33k miles. It has had 3 major issues and engine blew at 66k. First issue was damaged wheel rims discovered when she bought new tires. Also rear end was out of alignment. Second was a documented quality issue which Honda has repaired free of charge where spark plug comes loose, stripping threads and damaging coil pack. Local Honda Dealer dropped spark plug tip in upper cylinder, damaging engine, which threw a connecting rod bearing at 66k. Car now needs new engine. Planet Honda and local dealer have been unwilling to help. My daughter still owes $8000 on this car, a lemon. More

I purchased 2007 Honda Odyssey touring 4 years ago. I I purchased 2007 Honda Odyssey touring 4 years ago. I had all of maintenance service in Honda Planet for 4 years. Odyssey will notice me "Car Need I purchased 2007 Honda Odyssey touring 4 years ago. I had all of maintenance service in Honda Planet for 4 years. Odyssey will notice me "Car Need Maintenance" each 3000 or 5000 mile on Car Display. So I bring my car and tell service people what mile I have and they check and maintenance and they reset sign.I don't know what specific service they provide, but I believe it is for safe and avoid future major accident or broken of my car. I took my car on May 2nd(monday) for 30000 mile maintenance. and Tail Gate was fallen to my head on May 6th. (Friday). this was second time for 4 years. Tail Gate of Odyssey was so heavy, I was scared if my kids were there. I called Tom Pacheco, Service Manager on May 9th Monday morning. He said, "I'm not mind reader, you have to tell me where is broken and where is almost broken." "If you open once a day for tailgate, you open too much. open 365 times a year." "if you want to have such a service, go to BMW, or Rolls-Royce” (it means checking support bar of tail gate has oil leaking and almost fallen down condition? just open and see for 30 second?). I asked other service people how to find out tail gate is almost fallen down, he show me oil leaking mark from support bar of tail gate.It is super easy to find out, maybe 30 second for just opening tail gate. I thought they checked my car for maintenance service period to avoid future deficit or accident. what they do is same maintenance service with civic. or just oil change or airfilter same as everywhere. not maintenance service by specialist for honda car. maintenance notice is not for help us to keep safety driving. just they want to us to come there to paid more money. (keep showing maintenance notice if we did not bring to honda dealer. that is nice strategy we cannot choose other service.) People who own Honda Odyssey and open tailgate at least once a day, Check the support bar yourself even you bring maintenance service every time to honda planet, they does not check anything for future deficit. you have to find out yourself. Honda Planet does not care dropping tail gate to your head or your kids. maybe any other place too, Break, engine, anyother place we have to find out where is almost broken. according to Tom Pacheco. They are not mind reader. More

There was a MAJOR bait and switch going on here. You advertise a price, get the buyer excited only to find out all the hidden costs of things that THEY added to the vehicle without you ever wanting. No advertise a price, get the buyer excited only to find out all the hidden costs of things that THEY added to the vehicle without you ever wanting. No negotiation involved and ED was defensive, condescending and rude. We were multi time repeat customers who will NEVER set foot in those doors again. We took all of our future business to ZUNI HONDA at ARAPAHOE. See Rick Christenson. He will treat you correctly because they WANT your business!!!!!!!!!!!!! More

I had a great experience with Chuck. I liked the low pressure. I told Chuck what I needed, and what payment options I was willing to consider. He obliged. The treatment was extremely professional and co pressure. I told Chuck what I needed, and what payment options I was willing to consider. He obliged. The treatment was extremely professional and courteous. I have no complains and no reservations recommending these guys. More

I emailed the dealership on a Saturday, and by Monday afternoon I had a new CR-V. Perfect! I didn't have a lot of time to mess around, and was able to get out of there in just a few hours. Chuck Scavuz afternoon I had a new CR-V. Perfect! I didn't have a lot of time to mess around, and was able to get out of there in just a few hours. Chuck Scavuzzo was awesome, just showed me what I wanted to know, introduced the car, and off we went on a drive. He showed me options and protection plans, but I didn't really feel pressured to buy anything. I thought Joe in financing was also awesome. Very positive people there at Planet Honda. That's why I came back after I bought my Civic there in 2002. (That was also a great experience.) I'm a single woman from a small town in Iowa, and this experience felt like being back home, very friendly staff all around. More

We had shopped 4 other Honda car dealers in the Denver Metro area. We had given up hope of getting an honest salesman. None of the ones we had talked to ever wanted to give us a straight answer until we Metro area. We had given up hope of getting an honest salesman. None of the ones we had talked to ever wanted to give us a straight answer until we met Chuck Scavuzzo. He is a breath of fresh air. We told him that we were just looking. He said that looking was the least expensive part of the car buying process. The whole experience with Chuck was so unique that when he let us drive the car without him in it, we made a decision, if the price was right, to buy from him. We are ecstatic with our decision. He didn't try to strong arm us or "sell" us. He actually was interested in helping us buy a car not in selling us one. Would we go back to Planet Honda, yes if we could be guaranteed that Chuck would be our salesman. We also spoke to Joe in finance. He explained all our options and actually gave us the extended warranty that suited our needs for protection. We keep our cars for a long time and the 100,000 warranty was perfect. Thanks Chuck. Thanks Joe. And thanks Planet Honda. Happy Planet customers from Centennial, Colorado More

I love love love my new civic. It is such a great car and Chuck Scavuzzo made it so easy to fall in love with. As a woman, I expect to be treated like I dont know much about cars, however, Chuck treated me l Chuck Scavuzzo made it so easy to fall in love with. As a woman, I expect to be treated like I dont know much about cars, however, Chuck treated me like an equal. I wasnt sure what model of car I wanted, so Chuck let me look at and test drive anything that I was considering. He asked me what was most important and we made sure the Civic fit all of my needs AND all of my wants. He is the type of salesperson who doesnt make you feel like you are pressured to buy. He is upfront and Honest about everything. He also has several funny stories and jokes to tell along the way. He makes you feel like you have known him forever. He gave me a good understanding of what I wanted to know about, without all the crap I didnt care to know about! For my paperwork portion, I worked with Raul. He was also very nice and informative. He wasnt nearly as entertaining as Chuck, but how can he be when his job is the boring paperwork that requires 900 autographs...BLAH! I am reccommending Chuck Scavuzzo and therefore Planet Honda to all My friends and Family. Chuck is BY FAR THE BEST SALESPERSON I HAVE EVER WORKED WITH!!!! More

I ordered my car in Oct and was quoted MSRP on line. I left a $500. deposit. I made several periodic follow up calls while I waited for my car. I was told the vehicle would be ready in Jan. as I prepar left a $500. deposit. I made several periodic follow up calls while I waited for my car. I was told the vehicle would be ready in Jan. as I prepared my financing I spoke with there “floor sales manager” he explained that there were going to be some extra charges. A mandatory accessory package, a protection plan, and they would need 500$ over MSRP now because other dealers were getting $900. He explained they were really not making much money off these cars. I explained I did not want any of the above and that I wanted my $500. back. They then decided that they would not tack on the extra charges. The car arrived and my sales person Martin Estes explained they would need a few hours to prep the car and it would be ready @ 1:30pm. I did not get out of the dealership until 500pm. In that time my salesperson offered no explanation of the dealerships various charges he just spoke about himself and his family. When I met with the financial dept. Joe Soubasis, he rushed me through a bunch of forms to sign. I just spent 3 hours learing about Martins family and he can not take 2 minutes to explain why my car is now so much more money. He had an extra 299. for delivery and handling on top of the destination charges. They then added a theft registration plan for another 199. (United Car Care) I told him I did not want these things. He said they were mandatory and I asked “what are they?” He offers no explination and begins to get agitated with me and shows me anther contracte where the person had paid these extra fees. He said the sales person should have explained this. He then calls Martin in and begins to yell in front of me. The theft registration plan was a scam and Martin later explained that if my vehicle were stolen and recovered without the windshield they would replace the windshield. I hope no one else has to experience this with this sleazy dealership. More

I bought a used Subaru. It was a clean car and was told by the sales guy that they went though everything.. new plugs, wires, oil change. Two days after I got my plates I had my check engine ligh come on.. by the sales guy that they went though everything.. new plugs, wires, oil change. Two days after I got my plates I had my check engine ligh come on.. Everything they said they did was a lie. After a full tune up I called them on the "warrenty" becuase I could not fix the problem and I was told to take it to subaru becuase they can not service this car. I am a car guy I am disturbed by how slick they are. More

I found a good price on the web on a Honda Civic Hybrid. They gave me that price when I brought the ad in. I noticed the bumper of the vehicle seemed off (gap in panels, paint color). The service manager, i They gave me that price when I brought the ad in. I noticed the bumper of the vehicle seemed off (gap in panels, paint color). The service manager, internet manager and sales rep all denied anything was wrong with the car. Stupidly, I believed them and purchased the vehicle. Before pickup, I reviewed the pictures online and found a picture of the car with a damage in bumper in their ad. They had obviously fixed it and didn't tell me about it. When I confronted the salesperson, he said "they replaced the bumper" then he realized he shouldn't say anything so he "didn't know". When I showed him the picture of the damaged car, he looked very uncomfortable and offered no apology. I canceled the sale because they lied to me. I'm glad I caught it in time! Be very careful of these slick guys!! More