Let me just say before I start this, this is my first review ever, but I'm so fed up and annoyed with this company it makes no sense.When I first purchased my vehicle it was October 2013. My salesperson name was Angelica, she was very nice but you could tell she didn't really know much about the car business.This was my first car and I tried browsing around for good dealerships around me and the reviews seemed okay online so I tried it out. I set up an appointment and went in, it was a lot of waiting around and waiting for approvals if I can get certain cars. Which i wasn't able to get the car I wanted, when I got there they talked me into purchasing an 2009 Mitsubishi Lancer. It was nice, great condition, I just needed something for the time being. Despite that I had to buy all 4 new tires because the tires they sold me were old but it was okay.The only thing I had to do was have my mother cosign for me. For the first six months everything was fine. May of 2014, I decided to go trade my car in since I built my credit up and the car I originally bought wasn’t the car I really wanted. I spoke to a saleswoman name Ayanna, she talked me into coming down so I can trade it in and get a car more of my interest. It sounded great. When I got there turns out they couldn’t get me the car I wanted so I just refinanced for a lower interest rate. I also found out when I went that my car was mistakenly put in my mother’s name as the buyer and me as the cosigner when I first purchased the car. During the refinance process I asked could I just put the title in my name and the loan in my name. Since May 2014 I never received a call or update about my title. In early July of 2014 I called them again for my first attempt to ask on an update with the title. I was told I would get a call back and never head back from them. On July 24,2014 I called again for the second time and had to get aggressive with them for them to actually put someone on the phone to help me. I was told there were problems with my signature at the local DMV and my title was denied. The girl Karina who handles that said she was working on the issue and she would call me by the end of the week. On that same day earlier I spoke a worker at the NYS Title Bureau in Albany and they said they haven’t received anything for a title since October when I first purchased the vehicle. I told the girl that and she said it was the local dmv problem and it didn’t get to go to Albany yet, it usually takes about 6 months to get a title. It did not take me 6 months the first time to get a title so why different now. And if that was so let your customers know that, communication is the key. That was July 24, 2014 and It is now September 9,2014 and I still never heard anything about my title. I called twice today and asked can I speak with the title rep. Karina as I spoke to her before in July and I was not called back. It has almost been 4 months I still have no title. They are a very unprofessional business, and they do not communicate with you at all. When you go in there all of the workers and managers are lollygagging and on their phones. I will never do business with them again.
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