Here's a summary if you don't want to read my novel: AMAZING EXPERIENCE, HONEST, NO PRESSURE, EXTREMELY FAIR PRICE, PUPPIES, FUN.
I drove to Planet Subaru thinking two things. 1) I wish I didn't have to get a new car (Mine was part of the VW TDI recall) and 2) I really don't want a Subaru. I had already test driven the VW Alltrack and loved it but made myself visit Subaru to at least compare it to another wagon option.
The doors opened and I was immediately greeted. (This didn't happen at VW. My husband and I awkwardly stood in their lobby waiting for someone to acknowledge us). We met Scotty Forrester and he immediately offered us a coffee and brought us to sit down. On our walk to his desk we passed a puppy sitting by another desk as it's apparently okay to bring your dog to work at Planet (major bonus points). Scott was fantastic and took his time explaining the differences in models. He was never pushy, extremely knowledgeable and completely honest. He encouraged us to test drive both the 4 & 6 cylinder models and we were allowed to go without him lurking in the back seat.
Upon return, I told him I was shocked with how much I loved the car but I would not be purchasing today. I wanted to wait for my refund check to be cleared by VW first. He was beyond understanding. Again, no pressure at all which I could not say the same at the end of my VW test drive. (VW even hounded me after our test drive with phone calls and emails and hinted that their "loyalty deal" would be expiring soon to get us to decide more quickly). Scott gave me a packet of information and a business card for another co-worker since it was his last day on the floor (He is now working as a Business Manager there). Scott actually brought us over to Joe Harris so that we could meet him and feel comfortable working with a new face upon our return.
About three weeks later we turned up again ready to buy. Joe was right at the front desk and actually remembered us and the car we were interested in despite the fact that we spent less than three minutes with him weeks before. Impressive, right? Again, we were immediately seated (not far from the same puppy as before!) and offered a beverage. After we let slip that we had limited time (infant at home), Joe made the smoothest and quickest transaction imaginable. He's a Dad and totally understood. He listed a price that was beyond reasonable and we immediately accepted. This was a shock since my husband and I literally tried to strategize "bartering tactics" on our way to the dealership. WE DIDN'T HAVE TO! The price they offered was amazing.
The rest of the transaction was just as painless. We actually got to know Joe well and it felt like we had been friends for years. We laughed. A lot. For a process that I dreaded, we were actually having fun. Jaime McGuinness continued this laid back approach that Planet seems to have. She helped close the deal and help figure out our finance options. Not once did I feel pressured or uneasy about the decisions that I was making.
Overall, this was one of the most pleasant experiences I've had making a big purchase of any kind. I couldn't recommend the Planet dealership more. No one in my family or husband's family has ever owned a Subaru and I couldn't be happier with my decision and the location that I chose to purchase it from. Great people and a wonderful business.