Planet Subaru

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Planet Subaru:
Ok... The people at Planet seemed to me to be the nicest sales people I've ever dealt with; I really wanted to do business with them. The problem is this - they quoted a price to me, and acted like it was a really great deal. Unfortunately for them, I'm no novice, and I had done my research well in advance. I obtained from another dealer (Patrick Subaru) a substantially better price for the same exact car. I liked the people at Planet so much, however, that I actually told them what Patrick offered me, and gave Planet a chance to meet the offer. THEY REFUSED! Planet claimed the offer from Patrick seemed "fishy." Well, the car is in my driveway, for the price quoted. No tricks, and nothing fishy about it. Because Planet refused to come down by $1.5K (a deal I know they can make, due to an offer made by another New England area dealer), they missed out on a sale of almost $30K. Not smart!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Planet Subaru:
I bought an '05 Forester from Planet Subaru in 2006. Since my purchase 3 years ago, every one I've ever dealt with at Planet Subaru has been polite, friendly and has gone out of his/her way to be sure that my experience was satisfactory. Deb Brewster is the nicest person and she worked very hard to find a car that fit my needs. The Forester has been a wonderful car. I've never had a vehicle handle so well in the snow and I've driven 4wd Jeeps, Explorers, Mazdas, etc. The service department has also been very accommodating. The only negative I have to offer is that Subaru's in general are expensive to service, however, they do seem to hold their trade-in value quite well, so this is something to consider as well. If you want a car-buying experience that doesn't leave you feeling resentful and ripped-off, give Planet Subaru a try.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Planet Subaru:
Yesterday was my second visit to Planet Subaru, the first time was to look and yesterday to buy a 2006 WRX STi. I'm not sure why people are having trouble with their service department, after getting the paperwork finished, i wanted all weather mats, some touchup paint, extra wipers and a few more things, and everything went smoothly, and in my optinion was priced VERY fairly. maybe they have new people working from the other bad reviews, but i had a great experience and i think i will reccomend them to people i know looking for new cars.

-Tom

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Reason for Visit: Service

I recommend this dealer: No

My Review of Planet Subaru:
It took three tries to get a fairly trivial repair completed (serpentine belt). It cost over $435 in labor costs alone. The money is an issue, of course, but it is not the primary issue. The issue is the safety and reliability of the vehicle. Like I said, my 72 year old mother drives this car. She sometimes transports my 3 year old daughter.

I do not trust their workmanship. It is my opinion that they are dishonest or at least incompetent. In this cold weather, a failure like this is potentially deadly for the elderly and very young. The most ridiculous part of this problem is that this is a trivial repair.

So, if you want to buy a Subaru, don't go to “Planet Subaru.” In my opinion, the service department is not trustworthy. Both the serpentine belt pulleys failing in the way they did also suggests that a Subaru may not be as good an investment as people generally think.


My whole story is at http://www.planetsubarusucks.com

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Planet Subaru:
Pleasant dealing with Shawn Hayes, the salesperson.
Stephen Grant, an assistant manager, made errors in completing paperwork and failed to disclose verbally a $288.00 documentation fee.
The registration paperwork was returned to us from the registry of motor vehicles because of the errors made by Planet Subaru representatives in completing the forms. When we requested a refund of our $288.00, we were told maybe they were just unable to satisfy us. The best they could do is offer $25.00 toward our overnight costs and suggested they could probably not make us happy.
Cory did not have the air filter changed when completing the 15,000 mile service and was insulting when we pointed out that the warranty requires the air filter to be changed at 15,000 miles and they were supposed to perform that service before delivering the car. He dropped an air filter on the desk and said we could take this with us.
We finally asked to speak with the owner, Jeff Morrill, who was pleasant and offered to cover our overnight costs and explained how often the lives of their salespeople were threatened by customers as a reason Cory may have suggested we take our business elsewhere. We are not sure what that had to do with us as we made no threats. We did suggest that we may seek resolution in small claims court if we could not resolve this issue with the management.
We had intended to return to purchase another Subaru from them and will now look elsewhere. We also will not use their service department. Under no circumstances would I recommend doing business with this company. Once the salesperson has closed the deal, they are done.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Planet Subaru:
Follow up to above review. The Con has been confirmed!! The Car passed inspection at a different state inspection station. They concurred that the tires and brakes were fine and the dealer was just looking to take me for a ride.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Planet Subaru:
I will never buy from or receive service from planet Subaru again. This dealer was insincere from the moment the salesman told me that they were a low pressure type of dealer. I realized this after the 5th call within 4 weeks after my initial inquiry. The service department is inept. I have been there twice now for warranty issues; neither of which have been resolved. The first was a shutter in the steering wheel when turning to the right. Apparently it was my imagination. The second one was a metal rattle in the front end. They could not find or fix this problem either, but they had no problem telling me I needed new tires and brakes on a car they sold me 10,000 miles ago!!! In fact, they told me they would not pass my state inspection unless they put on new tires and brakes!!! This place is a total scam and some of the service writers are con men/women. Be very wary of planet subaru!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Planet Subaru:
I bought my car here. The experience was good, the people were very friendly and were not pushy, and the price was reasonable.

I actually really liked this dealership at first. But then I would find that it was nearly impossible to schedule service with them. They would even want you to leave it overnight for an oil change. And any small fix required the car to stay all day. It seemed as if they were just not equipped to do any kinds of repairs outside of the most basic services (and even then it was a stretch). It felt like they had one person for the whole service department or something, and that person was new, and didn't know too much about fixing cars unless he/she was looking at the book while doing it.. I don't know.. Just seems like they want to sell the cars, but are being forced into having a service department.

Even to get an oil change you were looking at setting up the apointment three weeks to a month away at the earliest.

I don't know what happened, but I started going elsewhere for service.

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