My Review Of Planet Subaru:
I felt compelled to write a review after my experience with this dealership. I went to test drive a 2012 Legacy that I saw online. Upon entering the dealership I was greeted with a smile, offered refreshments, yada yada yada, nice and friendly just like every other dealership. James was quick in pulling up the Legacy, showed us all the bells and whistles, and then let me and my boyfriend test drive all by ourselves, not accompanied by a Planet Subaru rep (this was new to me as all other test drives I had the sales rep in the back seat). We test drove the car and even took it on the highway - everything was good.
Went back to the dealer and explained that we were off to test drive some other vehicles that day. He didn't even try to stop us from walking out the door (first inclination that they really don't want to work for their business)! Fast forward to later that evening, after test driving various vehicles all day we wanted the Legacy.
They quote me on my trade at $6k. Previous quotes I received that day were consistently $1k-$1,500 more than this. He proceeds to tell me that they aren't really giving me more for my car, just knocking it off the sticker price. So then I address the sticker price - he says he cant do anything to lower it. Cant lower the trade either. Then he says that Kelley Blue Book trade-ins aren't accurate, then proceeds to pull of Legacy comps on Kelley Blue Book to verify his selling price?!? So contradictory and ridiculous. I am a Director of Sales for a corporation where I get commission and I negotiate, never have I been met with such poor salesmanship.
How is this considered being a salesman? It is more like being a clerk where you walk in a store, pick something up off the shelf, and pay for it. In reality, if they just gave me a couple hundred bucks more for my trade or knocked it off the sticker price, I WOULD HAVE BOUGHT IT RIGHT THERE.
Went to Mastria in Taunton two days later and bought virtually the same car (with the same customer care plan mind you, tires and everything for life) for $2k less at the end of the day! They even acted like they wanted my business!
Don't waste your time at Planet Subaru. Go to Mastria and get treated with respect and get a fair deal.
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