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Planet Suzuki

110 Northchase Dr, Charlotte, North Carolina 28213
Sales: (704) 597-7827

Makes: Service Center|Suzuki
 
Average
50% Recommend

Overall Rating 2.7

3 Lifetime Reviews

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Planet Suzuki
3 Lifetime Reviews
Planet Suzuki Info
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3 Dealership Reviews
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Reason For Visit
Service

"courteous professional and fast"

I live in New York and travel to Charlotte North Carolina in the spring I have had very good service since 2008.they've always been professional quick and seem to know what they're doing because my car works perfectly it is a 2000 Grand Vitara57000 miles

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james.fallon


Reason For Visit
Service

"I purchased a 1 year old pre owned chrystler town and..."

I purchased a 1 year old pre owned chrystler town and country from planet suzuki on march 19th and the salesmangeorge was wonderful!however, that is where the good ended! After two weeks of owning the car my low tire pressure light came on and i brought the car to the dealership to have them cdhecked, i was told the nitrogen was low and they refilled it, ok i thought rather simple fix good, well two weeks later nitrogen and tire pressure low again, i called to set an appointment to have tires check to be told by Rocky in service due to the laws of physics nitrogen evaporates and i would have to continue for the life of the tireshave to fill them every few weeks! So out of curiousity i asked a physics professor who happend to be a dad on a baseball team I coach and his reply was no nitrogen does not evaporate and is not effected by weather changes they only way it is getting out was if there was a tire leak, I then called back to planet suzuki nd spoke to rocky and explained what i had learned to which he replied the physics teacher knows nothing about tires and yes it evaporates! so needless to say now im getting a little upset. I then called on a friend who works for the company that supplies the nitrogen and equipment to car dealerships and he said the same thing as the physics professor! So with that being said i have now lost faith in the service department! then exactly 60 days after the purchase of the vehicle i was driving down the highway only to have all of the systems shutting down on the car to the point the car completely lost power and shut off leaving me and three children stranded on the side of the road in 90 degree heat, i called the dealership to speak to the service department about having my car towed there, i spoke to gus who told me hold on i will get service mananger allen, i was on hold for 20 minutes with 3 hot children who were very upset one of which has seizures if he gets to overheated, to then be told allan left, i then asked gus how i needed to handle this situation, he told me there was nothing he could do because i was 1000 miles over the warranty, i explained that i have towing on my vehicle but they would only tow me the milage equivalent to the closest chrystler dealership and asked if planet suzuki would cover the 20 ile difference to get my car to their shop (one i have little faith in to begin with) he replied no we dont pay for towing you have to pay it, i then just hung up and had my car towed to my home because it was now ater hours and i couldnt just drop my car off somewhere with no power to even roll up the windows, the next morning i called planet suzuki again to speak to the owner, at this point no response and i needed to get my car somewhere to get fixed, so i towed it to chrystler, the third day (wednesday) i spoke to the general manager john who stated he would have payed for towing there and gud didnt know what he was talking about when he spoke to me, and wanted to know where the car was and what was wrong with it, i explained where it was and chrystler had diagnosed it and the car needed a new alternator, and there was a recall on a shift sensor (that suzuki had no knowledge about) i asked john what he was going to do to correct this situation and make it better, he said let me work something out i will call youback in a little bit, (this was at 9 am) he then called at noon said he was still trying to figure things out. i didnt get a call until after 8 pm from him and his grand solution was for me to tow it from chrystler to suzuki and they would fix it at cost, to which i replied if i pay you cost, plus have to pay chrystler their diagnostic fee plus towing it would cost me less to leave it at chrystler that really isnt a solution, he replied he would see if possibly maybe he had a tow available to pick up my car he wasnt sure, and he would try to fight with chrystler to get them to waive diagnostic fees, (which 1. wasnt a gaurantee on either towing or diagnostic fee and 2. would screw chryster who has been nothing short of amazing through this whole process out of time and money) i told him this was unaccaptable and he told me to speak to my husband and let him know our decision and hung up on me which i took as basically a demeaning comment towards women that i was incapable of making that decision on my own, and it was rude as heck to hang up on me considering the circumstances. so after no real solution and zero customer service skills i left my car at chryster to be fixed. planet suzuki has to have the poorest customer service skills i have ever run across in any industry, as well as refusing tostand by their product, i would never recommend them to anyone for service at all and at this point due to lack of standing by their product i woulndt even recommend someone buy from them ! absolutely the worst dealership i have ever run across!!!!!!!

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Employees dealt with

gus,john,rocky


Reason For Visit
Sales

"This dealership say's YES when everyone else says NO. ..."

This dealership say's YES when everyone else says NO. They accepted my old beat up trade, giving me much more for it than what is was worth. Then they financed us in a brand new car, and all the staff was kind and friendly. I will go back again, and I will highly recommend Planet Suzuki of Charlotte to everybody!

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Jeff Mark
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