Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Plantation Ford
Plantation, FL
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
244 Reviews of Plantation Ford
February 24, 2013
Don't buy a vehicle from here if you want to be treated fairly. I bought a vehicle from here, with a trade in. I have been in the automobile industry in Florida for most of my life, so I at le treated fairly. I bought a vehicle from here, with a trade in. I have been in the automobile industry in Florida for most of my life, so I at least have some idea of what I'm dealing with and what to expect when I walk into a dealership. I paid nearly a premium for what seemed to be a quality vehicle. Here's the kicker - when I took the vehicle out on the highway after the deal was done, I went to turn on the cruise control which was clearly listed in the ad and to my surprise, NO CRUISE CONTROL! NO TILT STEERING! An options package worth about $1,000.00! Ok, fine. But when I tried to return the vehicle with ad in hand to exchange for the proper vehicle, no dice. No refund, no rebates, no unwinding the deal, no alternate vehicle, customer satisfaction or mention thereof. Basically, their attitude was "You bought it, now get out of here." When I showed up back on the lot 5 minutes after leaving, the Sales department wouldn't even speak to me - completely ignored. I had to go in to the customer service department and ask to speak to a general manager. My advise is that there are plenty of other Ford dealers out there, or dealerships in general for that matter. More
by jonfowler1
Employees Worked With
Pre-owned Sales Staff
Helpful February 18, 2013
Best new car buying/leasing experience I have ever had. Every one I worked with was helpful, friendly and supremely concerned with my satisfaction. I would highly recommend this dealership. Every one I worked with was helpful, friendly and supremely concerned with my satisfaction. I would highly recommend this dealership. More
by zaffere
Employees Worked With
Rick Olesen
December 03, 2012
My lease was up on my old car and I was going month to month with it. I realized that now was the best time to buy a new car. I recently had obtained my first career job a few weeks prior and wasn't sure month with it. I realized that now was the best time to buy a new car. I recently had obtained my first career job a few weeks prior and wasn't sure I'd be able to finance the car myself. Justin worked hand in hand with me and helped get me into a 2013 Ford Focus. I contacted at least 7-10 different automobile dealerships and spoke with several different salespeople but Justin's knowledge, diligence and hard work along with Jeff's willingness to help and stay late to complete the deal quickly and efficiently made the difference. The dealership wasn't the closest to me but was definitely worth the drive! Thank you again Plantation Ford! More
by mradamkay
Employees Worked With
Justin Rohrbach & Jeff Weinstein
October 30, 2012
I had made an appointment to have my car serviced I had made an appointment to have my car serviced through the automated Service reminders they send out, then later that after noon Nancy called to c I had made an appointment to have my car serviced through the automated Service reminders they send out, then later that after noon Nancy called to cofirm, the appointemt when I showed up for the scheduled appointment I was early Gary said no problem, and took the car right away, also I had a Body dent issue and AJ was agreat help. My service on my car was less than an hour Great Job, and Great team Work More
by robert deasey
Employees Worked With
Gary, Nacy and AJ
August 13, 2012
I have bought cars from Mr hooley in the past and it is always pleasent. So why not go back to a great dealership. The schwartz s made my fiancee feel part of and that played a big part in my decision to p always pleasent. So why not go back to a great dealership. The schwartz s made my fiancee feel part of and that played a big part in my decision to purchase the vehichile. More
by James ventura
Employees Worked With
The schwartz s and chris
August 07, 2012
Love my new focus, great group of guys, no nonsense, had the car I wanted for the price we had agreed upon, Easiest car buying experience ever, I highly recommend these guys !! If you are in the market for the car I wanted for the price we had agreed upon, Easiest car buying experience ever, I highly recommend these guys !! If you are in the market for a Ford go see Les and Jeff, you will not regret it. More
by Nypd4u
Employees Worked With
Les, Jeff
August 04, 2012
Great buying experience, from the moment we walk in, we were greeted by Les with a smile, Caleb already had the vehicle out front waiting for us. Jeff help us with the paper everything was incredibly smoo were greeted by Les with a smile, Caleb already had the vehicle out front waiting for us. Jeff help us with the paper everything was incredibly smooth. We will definitely buy here again. More
by beste11
Employees Worked With
Les Nunez, Caleb Ewart, Jeff Weinstein
August 01, 2012
This dealer met all my expectations of what good customer service should resemble. I was very fortunate to have met such nice people who truly cared about me and what I needed. I love the atmosphere of this service should resemble. I was very fortunate to have met such nice people who truly cared about me and what I needed. I love the atmosphere of this dealership because there is no pressure to buy anything. They simply lead you through the process. They really tried to work with me the best they could and treated me with much respect. More
by randazzo_laura
Employees Worked With
jim gormly
July 23, 2012
I have serviced my vehicle here five times, not once experiencing a wholly satisfactory visit. The only reason I chose to service here more than once is because of the proximity of the dealership to my experiencing a wholly satisfactory visit. The only reason I chose to service here more than once is because of the proximity of the dealership to my home and my newness to the area. I've found the staff who work inside the service center to be lazy, rude, offensive, and apathetic to customer concerns. I have yet to receive a friendly greeting after walking through their doors. I always have to wait for someone to acknowledge me, even when I'm standing right in front of someone's desk, which once was for more than a whole minute before the person even looked up in my direction. My worst experiences have been interacting, or attempting to interact, with Mark Rufu. He has an arrogance about him that is condescending. He is not outright rude, however, he wholly lacks enthusiasm, care, and grace in handling customer concerns. I once had to leave the dealership during a routine oil change. It was an emergency, and I asked for his assistance in being able to perhaps loan a vehicle or secure another route for transportation to which he replied, "Sorry. We don't do loaners." When I emphasized the emergency of the situation to him again he said, "I don't know what to tell you." In addition to poor customer service, I feel like this dealership tries to take advantage of me every single time I've been in for service. There hasn't been one time that a service person, usually Mark, hasn't come back to me while I sit in their dirty, smelly, boring waiting area to tell me that "something else" needs to be fixed or replaced or whatever on my vehicle, and my vehicle is a 2008 with a perfect service record. As far as wait times, this place is the worst. I have never had an oil change here that they were able to finish in less than an hour. When I had my brakes replaced I waited more than four hours; the first two of which I waited before being told that it was "probably going to take a few more hours." And don't ever think you can make a last-minute oil change appointment without getting grief from the service person working at the time when you pull in just before close. The receptionist over the phone is super friendly every time, assuring you that even though it's last-minute, they can certainly accommodate. Yeah right. I go to school and work late, and it's difficult for me to get in early when I finish. I've been given dirty looks and I've even been scolded for coming in so close to closing time. Way to make customers feel valuable, especially from the part of the business that keeps the dealership ALIVE..! As such, it is with immense relief that I make the search now for a new dealership for my Ford. You can be sure that I will not be servicing or visiting this dealership ever again. More
by frizbreeee
Employees Worked With
Mark Rufu
June 26, 2012
It was a very pleasant experience, no high pressure to purchse, but very informative about product and services available without the high pressure to by. Setting up financing was very simple and straigh purchse, but very informative about product and services available without the high pressure to by. Setting up financing was very simple and straight forward. Both my wife and I enjoyed the experience, which has not been our experience at other dealers with previous car purchases we've made over the last 15 years. More
by sbuckingham
Employees Worked With
Rafael Yokell
