My wife and I had a terrible experience dealing with the Austin and Robert. I had called on behalf of my wife to finance a vehicle , being her first car, it was important to deal with someone we could trust. My wife did not have the best credit but had a co-signer to smooth things easier. On top of that we had 3 grand for a deposit if needed, usually first time buyers don't require something huge. I called and spoke with Austin about the vehicle that my wife had picked out. Austin then said, that it would be much easier just to fill a application online with the co-signer and they will call us when the vetted out their resources to secure a loan.Nothing could be further from the truth. We kept checking my wife's credit report and the co signers and no hard inquires were coming up. We sent the application in on December 26th 2015. I told my wife to wait because it is the weekend and they have very few bankers they can wheel and deal with. So first thing Monday morning I called and spoke again with Austin, he said, he has not got to it and he will do it today and to expect a call from him that day,no calls or email came from Austin. On Tuesday, I called back and spoke with Robert, not knowing he was the finance guy and asked about our application, he then said, Austin is out with a potential buyer and he will have him call me. NO call, but we got an email and we had one hard inquiry hit from a financial institute. In the email he asked if we could get a cosigner for my wife, I had a dumbfounded look when my wife read this to me, I said explain to them "nicely" that they may have overlooked it on the application we filed because our cosigner information was there. From here on then, it freefalls, now Dec. 30th we got no response, whatsoever! I called many times and was told by an automated machine to call another number, then that number had a message telling me to call another number this went on till the Jan 2nd 2016. I am more than just pissed off, given this was our first choice, I gave them the benefit of the doubt to take care of us. Jan 2nd, 9:30 am, I speak with Austin finally! I asked him about the gap of time with no communication and he said, "we were busy", with a snobby attitude, I continued to keep it pro,pro. I asked what is the result from the application and cosigner info we sent. He said one sec let me speak to Robert, because I don't think he got around to it. I about lost it inside my mind, there was some struggle and covering up of the phone, no real hold button. I knew then, I was dealing with some "hole in the wall in Bellevue". Robert got on and explained he had run my wife's credit and still needed to run the cosigner's credit. I asked if it was just them two running that business and he said, YES. I told him we are going to pass, and we are no longer interested in the vehicle. So our result was no care for customers , not able to be trusted on their word, self entitled asinine jerks, lack of professionalism, service you expect when dealing with door to door salesman, and clearly no RESPECT for a human being. I am in contact with thousands of people a day, you can rest assure, I will not send them their way, not even my worst enemy. ********************************DISCLAIMER ALERT**********************************************
He has been going around explaining how much he helped and try to get us approved. Really??????????? Did Robert not read anything I said or even have an attention span to realize, it's not how you do business in America. If you look at other comments on google search the mirror how we were treated.
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