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Plattner's Chevrolet Buick of Quincy

2.3

5 Lifetime Reviews

2039 w Jefferson Street, Quincy, Florida 32351 Directions
Sales: (800) 490-1607

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5 Reviews of Plattner's Chevrolet Buick of Quincy

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October 08, 2016

"Unbelievably rude"

- Wilkinstr

Spoke with Doug about a used vehicle they had in stock. It was very evident that he was not interested in my business. When I asked him about the websites statement that they would beat any Carmax deal by $500 and told him the price that Carmax had price for the same vehicle. His response was, "sounds like Carmax has a good deal..maybe you should buy it!" When I asked if we was going to honor what the website stated, he was very unprofessional, nasty and rude! I can promise you I will never attempt to purchase a vehicle from this dealer again and will discourage my friends to look elsewhere. You would think in today's times, he would be looking to earn business...not run it off!

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Recommend Dealer
No
Employees Worked With
Doug
January 14, 2016

"sent some state vehicles for recalls job was never done. "

- fhs shop

work not performed on vehicles that were taken for recalls. called twice about an invoice for our records no response from service department. GM still shows recalls active.

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No
October 13, 2015

"Great Experiance."

- Dub'S

I trade every two to two and a half years. the dealership I had been working with lost my salesman. while looking on the internet I found a Truck that I liked. I called and spoke with Steve Reep. He gave me a price. I drove over. They gave me a very good trade value and the deal worked out for the both of us. They treated me kindly, professionally and with respect. I will be going back.

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Recommend Dealer
Yes
Employees Worked With
Steve Reep
January 22, 2014

"Worse car sales on the planet. I have never in my life..."

- Dishforyou

Worse car sales on the planet. I have never in my life seen sales treat people so so horribly. I can not believe Plattner does fire the bulk of the sales people. I feel sick , just having experienced that.

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Recommend Dealer
No
Employees Worked With
Who ever owns this dealership - does not seem to care about customer service in sales department
January 10, 2012

"I had been shopping for a new car for several weeks and..."

- wade1992w

I had been shopping for a new car for several weeks and found on the internet a vehicle that I might be interested in at this dealership. When we called the dealership the salesperson quoted a price. I drove 25 miles out of my way to look at the vehicle. I told the salesperson to go forward with the paper work, upon reviewing the agreement, he had added $599.00 for a dealership fee, $400.00 for a tire nitro add on, & $184.00 transaction fee. I ask him why all the fees, that on the phone he had quoted a price for the vehicle, his response and being very curt, "I wasn't ask" This was approximately $1200.00 extra that he didn't bother to tell us on the phone. He was being very deceptive with the price in order to get folks into the dealership, and I have been told this is common practice at this dealership. I ask the manager what was the $184.00 transaction fee for, he stated "for us doing the paper work" I then stated to him, "that is part of the $599.00 dealership fee. It appears that they are taking advantage of customers once they are inside the door and the final paper work is done, which is sad for those who do not argue those ridiculous charges. I then ask to drive the vehicle home, in order to test it before purchasing. The manager insisted on $500.00 deposit, which I didn't understand, because I had visited five other dealerships and all was required was my drivers license and copy of insurance and a simple form signed. I gave them a $500.00 check for deposit, kept the car overnight and when I returned to the dealership with the check to purchase the car, they could not find my check for the $500.00 deposit. I was then told I could stop payment on my check, which would cost me $35.00 or I could wait until the corporate office mailed me a check for $500.00. Keep in mind, they would not let me test drive the vehicle without a deposit, but I was suppose to trust them to send me a check. I demanded my check or they could have the vehicle back because I was not paying them for the vehicle until I had my $500.00 back. At that time, they found my check. Then when trying to finalize the paper work, it took five attempts for the guy to finally get my mailing address and physical address in the correct place on the form, only after I showed him how to fill it out. He was also very curt about the way I wanted the addresses on the paper work. They don't seem to understand that many folks, does not get their mail where they live, as in my situation all mail goes to a PO box. Had the paper work been left the way he had it, I would not have gotten my tag, the postal service would have returned it to the sender. Once the paper work was all signed, I ask for a copy of everything I had signed, the salesperson stated "well that is strange". To me there is nothing strange about getting copies of any paper work that I sign especially when spending that amount of money. I then ask for someone to quickly show me how to program my cell phone into the hands free system in the vehicle. I was told, no one there knew how to do that, I can't understand how they can legally sell something that no one at the entire dealsership knows anything about. All the other dealerships assured me that someone would answer any questions concerning the vehicle, but Quincy Chevy made no attempt. I did not pay the added on fees for nitro, and transaction fee. Upon leaving the dealership, the manager did not even thank me for shopping there. The sale guy, who just started to work there, came there from a Lincoln, Mercury dealership. He didn't have a clue on anything which wasted lots of mine time. Had I not caught his figures on sales tax, I would have owed the tax office another five hundred dollars. This was a terrible experience, and I do not suggest anyone to purchase a vehicle from this dealership, if you do, bring your attorney. Consumers need to take their time purchasing a vehicle from any dealership, and find out about the dealership before going there to purchase.

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Recommend Dealer
No
Employees Worked With
Robert, Tim
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