Plaza INFINITI

Totally Ignored, No Plaza Experience My husband and I went to the dealership, in the market for 2015 Infiniti Q50. The salesman approached asked us a few questions and walked away. He ac My husband and I went to the dealership, in the market for 2015 Infiniti Q50. The salesman approached asked us a few questions and walked away. He acted as though we didnt belong there, totally ignoring us. We went and asked to look at the the model Q50, he points to the car on the showroom floor. He was too busy with another couple interested in SUVs, who came in the dealership after we did. So after awhile, we left the Plaza dealership after giving personal contact info. We went to another Infiniti dealership, the treatment was different, the saleman was attentive and understanding. We are pleased with our Q50 and the deal we recieved from Bommarito Infiniti West County. We didn't get the "Plaza Experience." More

Excellent Great overall experience. GM contacted me personally when I initially had a few minor issues. Took care of everything and her and the sales manager ma Great overall experience. GM contacted me personally when I initially had a few minor issues. Took care of everything and her and the sales manager made everything right. Would highly recommend to anyone looking for a quality dealership! More

Quick and Courteous I always enjoy my experiences at Plaza Infiniti because everything is so smooth and easy. I appreciate the covered area available upon arrival, espec I always enjoy my experiences at Plaza Infiniti because everything is so smooth and easy. I appreciate the covered area available upon arrival, especially during the extremely rainy season we're having. The staff is always extremely prompt, polite, professional, and personable. The job always seems to get done faster than anticipated. The waiting room is very convenient and comfortable with an array of complimentary snacks and beverages. More

Easy to work with From the email and phone reminders that my car is due for service to picking up the car afterwards, everything worked to perfection. Although all the From the email and phone reminders that my car is due for service to picking up the car afterwards, everything worked to perfection. Although all the service writers are good, I have worked with Jim Kennedy for years now. He knows my car as well as my idiosyncrasies. Got an appointment easily. Car was done sooner than expected and returned in immaculate condition. Even the seats were returned to my position. More

Stellar Service There is never an issue with getting an appointment and the service department is spot on. Also, the porter made sure the car was washed and vacuumed There is never an issue with getting an appointment and the service department is spot on. Also, the porter made sure the car was washed and vacuumed to his liking before releasing it to me. Spotless. More

great service I am driving my 6th or 7th car from Plaza. I always have the service done at Plaza and it has ALWAYS been a pleasant experience; the employees are fr I am driving my 6th or 7th car from Plaza. I always have the service done at Plaza and it has ALWAYS been a pleasant experience; the employees are friendly, courteous and helpful. In all the years I have NEVER had to return because the service was not done correctly. More

Wonderful Have never had a more friendly, pleasant, competent & efficient experience at a dealership in my 61 years. Ever. On top of all that - all the costs du Have never had a more friendly, pleasant, competent & efficient experience at a dealership in my 61 years. Ever. On top of all that - all the costs due to extended warranty mix-up were voluntarily covered by the dealership. How often does this happen in your experience? More

Awesome service dept I had several issues that were all covered under warranty that I needed taken care of. After a horrible customer service experience at a competitor, I had several issues that were all covered under warranty that I needed taken care of. After a horrible customer service experience at a competitor, I chose to give Plaza a try. Jim in the service dept kept me informed every step of the way. There was a problem getting a part so it took 11 days for my work to be completed. I had a loaner vehicle the entire time & after a mix-up where I was told my vehicle was done but one issue was not fixed, Jim had my car delivered to me in IL so I did not have to travel to St Louis again to get it. Glenn delivered my car & was very friendly as well. My husband will now be bringing his vehicle to Plaza for service too. Thank you! More

On Dec 3,2013 I visited the dealer, took a test drive and told then I was interested in a model and color they did not have. My salesman after consulting with the manager offered to order the car I wanted. told then I was interested in a model and color they did not have. My salesman after consulting with the manager offered to order the car I wanted. The manager came in to talk with me and the salesman because I had questions the salesman needed help to answer. They agreed to order the car I agreed to a $500 deposit. The next day I called the salesman and gave him my credit card number to save a trip with a check. I was told it would take some time to get this car. I was OK with that. So I waited. About Feb 1 I decided to call and check on my order. I left a message for my salesman and days later no response. I left a message on his personal cell. Again no response. Thinking something was fishy I called the main number and asked for him. I was informed he no longer worked there. I asked to talk to the manager who was there when the deal was made. I was told he was off and would be there tomorrow. I called the next morning-no answer so I left a voice mail. I relayed my whole situation and asked him to call me. No response. I called the next day and asked the receptionist if the manager was in. Yes he was she said. I was connected, but no answer and left another voice mail this time insisting "what is happening- GIVE ME A CALL" Again no response! I still have not gotten a response to any of my calls. I have given up! In my 2 months+ waiting for them I did not visit their competitor where I had bought my last 3 Infinities. Two months wasted. I still have no idea what happened to my order. Needless to say I have no interest doing business with this company. I REMAIN FLABBERGASTED AT THEIR INEPTITUDE!!!!! More