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Pohanka Hyundai of Fredericksburg
Fredericksburg, VA
447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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447 Reviews of Pohanka Hyundai of Fredericksburg
June 10, 2016
I got a car I enjoyed my time at the dealership and I was able to walk in and walk out with the brand new I was looking for thanks to Adam Zaccagnino I enjoyed my time at the dealership and I was able to walk in and walk out with the brand new I was looking for thanks to Adam Zaccagnino More
by fufubag
Verified CustomerEmployees Worked With
Adam Zaccagnino
June 06, 2016
Sold new used car Purchased new 2016 Sonata, received 8.5 month old Sonata with exhaust system damage, possible steering damage and out of alignment, filthy dirty and n Purchased new 2016 Sonata, received 8.5 month old Sonata with exhaust system damage, possible steering damage and out of alignment, filthy dirty and no pre-delivery check conducted. I had to take off from work three separate days to resolve these issues, wont know about the steering issue until I drive it again for some distance. I commend Brad in Service for his concern for the customer and his efforts in correcting my vehicle steering issue. he went above and beyond to satisfy me and Milton for his patience with my frustration on my third visit to Service. Jared in Service needs attention to detail and customer service training and the Sales Manager is a puppet who recites standard company policy lingo. Adam and Nicholas sold me the vehicle, and both were helpful and listened to my issues, but Nicholas sold me the unclean and damaged car and Adam continued to steer me away from speaking with the Pohanka Hyundai owner, Mr. Pohanka. Every attempt on my part to see the owner met with "he is not in today". Overall, very negative experience with some good mixed in. More
by hj44532
Employees Worked With
Nicolas Christian, Adam Zaccagnino, Jared Fleeman, Milton Brooks
May 31, 2016
Sonata 2016 Review This was the best car buying experience we've ever had. We stopped by while our kids were in school and we were able to test drive two vehicles and ch This was the best car buying experience we've ever had. We stopped by while our kids were in school and we were able to test drive two vehicles and chat about numbers. Since we were tight on time, we were able to chat via email and work out a deal. The first offer was realistic and to our liking. The process at signing was smooth and quick and we were essentially "in & out." Adam was friendly and sociable. He was willing to assist in any way. More
by courtneyarie
Employees Worked With
Logan (manager), Adam Zaccagnino
May 27, 2016
Great Job as Always Adam and Matt. I have dealt with this dealer for many years. I only have to make phone call now and they will have a new car for me to come see and purchase. Adam I have dealt with this dealer for many years. I only have to make phone call now and they will have a new car for me to come see and purchase. Adam provides the latest information on the vehicle and Matt works the finances. I thank you both for your time and expertise. You make buying a new car a good experience every time. More
by Christopher Ezelle
Employees Worked With
Adam Zaccagnino
May 27, 2016
Great Car buying experience! They got me the car I wanted at the price I wanted and the only thing that could top that was the great customer service I received! They got me the car I wanted at the price I wanted and the only thing that could top that was the great customer service I received! More
by suzette.guptar
Employees Worked With
Brandon Rosiere
May 25, 2016
My new lease I had to get a lot of thing in order before I leased my me Sonata. At no time was I pressured to buy early. They gave me the time I needed. I had to get a lot of thing in order before I leased my me Sonata. At no time was I pressured to buy early. They gave me the time I needed. More
by asp307
Employees Worked With
Dominick Adriani
May 17, 2016
Worst experience of my Life The sales and finance team at this dealership are the worst set of people I have ever had the misfortune to deal with. I was sent online quote for the The sales and finance team at this dealership are the worst set of people I have ever had the misfortune to deal with. I was sent online quote for the vehicle which was not honored when I got to the dealership. I had a better deal with another dealership out of town but they promised to match the price if I come to them. None of this happened and instead I ended up paying way more for the car than I need to. In order to sell me the gap insurance, the finance director, Matt Himes lied to me that I couldn't get the gap through my insurance company as that would be a conflict of interest. I found out from my insurance agent that this was not true. More
by mdbada
Employees Worked With
Matt Himes, Finance Director, Jamarius Wallace
May 13, 2016
Great Job They were polite and straight to the point of what wanted. They gave me what I asked for and I thank them for it. They took care of my needs including They were polite and straight to the point of what wanted. They gave me what I asked for and I thank them for it. They took care of my needs including making sure that my family and I were comfortable. More
by toshi.johnson
Employees Worked With
Chris Ballard
May 12, 2016
Hyundai Accent Adam was fantastic. Was not pushy did not try to sell me a car I did not want. Will definitely go back to him when I am in the market for another ve Adam was fantastic. Was not pushy did not try to sell me a car I did not want. Will definitely go back to him when I am in the market for another vehicle More
by brandon.ovitt
Employees Worked With
Adam Zaccagnino
May 12, 2016
My opus on customer service Okay, so not an opus. But, it is important. So often these days, customer service is swallowed by the bottom line. Sell, sell, sell. And often ther Okay, so not an opus. But, it is important. So often these days, customer service is swallowed by the bottom line. Sell, sell, sell. And often there are disaffected and disinterested workers manning customer service positions. To be honest, I dread the car-buying experience. I went into one dealership a couple of years ago, just to browse for a possible commuter car for my husband. There were so many people that were trying to do the hard sell with us - to the point of even grabbing the dealership manager to make their pitch - that I fled as quickly as I could. It was refreshing to have one person guiding me through the process and answering my questions. It was also nice to not have to deal with someone pushing a product on me that I may or may not want. I originally showed up to test drive the Hyundai Veloster. I was going to go to a couple other dealerships to test drive the Mazda 3 and the Toyota Prius afterward. I realized I was too claustrophobic to even take the Veloster for a test drive, but, Adam showed me other options that had all the techno-baubles that I really wanted. So, it turned out, that I didn't even need to test drive something else, because I met the Hyundai Elantra Limited and fell in love. it was Adam that helped me to realize a long-term relationship possible with my Elantra. So, I guess this is sort-of a love story and not so much about customer service, isn't it? Anyway, thanks bunches Adam. Shawn More
by shawn.shipp
Employees Worked With
Adam Zaccagnino
