Pohanka Toyota of Salisbury

Horrible cons and lie lie lie and gaslight you when caught. They stole my 10,000 down payment . No bill of sale? Nothing oh and lied on my rate. Nope where is my 10,000? They said I got their price .li caught. They stole my 10,000 down payment . No bill of sale? Nothing oh and lied on my rate. Nope where is my 10,000? They said I got their price .lies… but wouldn’t take no and let me go. xxxxxxxx… don’t trust one person there. 2 stars for a reason. Counted on I’d never know. No it’s not ok, they robbed me, and I’m not taking this loss. Criminals in suits,beware! More

Lied the whole process. I gave 10000 down and they are not 31,000 anywhere but claim I got their price. Across street newer and 23000. Never got paperwork. Lied about inter I gave 10000 down and they are not 31,000 anywhere but claim I got their price. Across street newer and 23000. Never got paperwork. Lied about interest rate. Then I called I paid 27 I owe that where’s the 12000 I paid still more then anywhere else. And I was family… don’t do it! Then said they lost money , I wanted to leave and they insisted on shipping this van I didn’t like it, they wanted the sale by any cost all for 100. Horrible con artists don’t believe one word. Every day is a new story oh and it’s completely normal to buy a car and get no paperwork it’s been months this is normal they marked up the price of the man and they pocket it to $10,000. It’s not rockin science. I was riding a bicycle they saw I was kind of desperate vulnerable a woman and they got me . More

I bought my truck from there, since Toyota has amazing cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl cou cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl couldn’t even sit up in her chair to talk to us. They said my wife needed a new tire and they couldn’t find the leak when I showed them where the nail was. They checked everything was great in my truck but in 60,000 miles they had not changed an air filter or cabin air filter , I had a slack tire, and one of my windshield wipers were stripped but they check it was all ok. They said my sister denied a test due to her check engine light which was a lie the girl said the manager said she didn’t need that test just nothing but a bunch of liars. They let some unqualified kid work on my truck and unqualified was their words not even mine More

Collison center work is good but dealing with their management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spo management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spoken to unprofessionally and quite rude. Despite that we sent another vehicle to be fixed. I tried their complaint hotline but honestly it was worthless and the manger never called me back as I was told they would. It must have gotten through to the person because I received a fairly scathing email telling me to "feel free to find another collision company." That's exactly what I'm going to do. More

Terrible customer service. They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what the tech broke. 25 year customer and they treated me like xxxx. This place has changed and not for the good. More

Horrible customer service with Mari in the Service department. She is absolutely rude and very negative to deal with. department. She is absolutely rude and very negative to deal with. More

Had the worst experience of customer service at Pohanka Toyota of Salisbury.I called the Corporate number spoke with the General Manager of Pohanka Toyota of Salisbury.I wrote a review .The response to the Toyota of Salisbury.I called the Corporate number spoke with the General Manager of Pohanka Toyota of Salisbury.I wrote a review .The response to the review was a email That was provided below. I responded to the email. With no reply. When you try to tell them your concerns first they’re rude and nasty then they ignore the situation.Please read through the reviews before doing business with Pohanka Toyota of Salisbury. More

Just recently leased a 2021 Toyota Camry which I am already in love with. My salesman, Gary Herr, was absolutely amazing and helpful through the process. I live in Ohio and have worked with Pohanka T already in love with. My salesman, Gary Herr, was absolutely amazing and helpful through the process. I live in Ohio and have worked with Pohanka Toyota of Salisbuy for my last two vehicles. When I say they made it easy, I really mean it. I completed the paperwork and had my new car delivered within 5 days. More

just bought a c-r-v. J. sAnduski was patient and knowledgably led me through my first car in 15 years. Thanks JOsh. for getting me thru this knowledgably led me through my first car in 15 years. Thanks JOsh. for getting me thru this More

on. Brought the car to local dealer. Found tires were new from "Ironman" which they never heard of. Decided to replace with new tires by Dunlop and reset TPMS sign. Dealer found there was no TPMS in all 4 wh from "Ironman" which they never heard of. Decided to replace with new tires by Dunlop and reset TPMS sign. Dealer found there was no TPMS in all 4 wheels which cost me $880 plus tax. Only 1 key delivered without any explanation. Paid $450 for new key. Interior door trim has sign of damage and repair also not heard when I asked. Sales manager promised a gift card for the TPMS but not received until now. He blocked my number and not responding my email. Worst dealer. I would never do business with this dealer. More