Polestar Tampa

I just purchased a used polestar 2 and this was my first experience with a polestar service center . I made an appointment at the nearest service center to try and resolve some issues I had with the vehicle experience with a polestar service center . I made an appointment at the nearest service center to try and resolve some issues I had with the vehicle . I live in orlando and drove 1.5 hours to tampa to have the vehicle looked at . I was met by my advisor who abruptly explain that the issues I noted when making the service appointment were not covered under warrenty and there was nothing he could do for me and basically turned me away . I also had other concerns about the vehicle that I had to mention after being turned away in order for the advisor to take a test drive with me and investigate. A cluncking noise from the rear after acceleration , ac noise and software version on the infotainment system was out of date. Eventually the advisor took my vehicle and was able to provide a rental so I could drive back home . I called the advisor several times for an update and my phone calls were never returned . Finally I reached the front service desk and was able to have a message relayed to the advisor and after two weeks Finally got a call that the vehicle was ready . Picking up my vehicle was another challenge as I waited about an hour in the service center before I could leave with keys . The ac issue was resolved , software levels were current on the infotainment issue but I was extremely dissapointed when pulling off only to hear that the cluncking noise in the back was still there . The advisor told me they found an issue with the break pads sticking and that they cleaned the pads and turned the rotors . If that was done and the problem was not resolved why was the vehicle returned to me . Why was there no attempt to look deeper into the brake pads sticking ( switching the pads and rotors , faulty break caliper) . I was happy to have my car but extremely disappointed in the service I recieved . Less than a month ago I thought I made a great purchase on a nice car . But im beginning to understand why the car line is struggling and wondering if I just made a bad purchase and entered into a long relationship with a horrible service provider . What good is a vehicle under warrenty if the service being provided is subpar and evasive . I'm seriously considering ditching this boat anchor before I go underwater with the ship. More

Evan was absolutely the best! He was attentive to my requests and was able to answer any questions I had. he walked me through every step of the process including getting my phon He was attentive to my requests and was able to answer any questions I had. he walked me through every step of the process including getting my phone linked, which apparently needed some adjustment from the service department. He was able to get me up and running very quickly and I'm happy he caught the issue 😊. More

The people are trying their best but the help from corporate and spare parts are lacking. My car was in the shop for over a month to solve a charging problem which is not acceptable. corporate and spare parts are lacking. My car was in the shop for over a month to solve a charging problem which is not acceptable. More

The only downside for this otherwise awesome experience was the dealership not open on Sunday for delivery. Everyone I interacted with was courteous, professional, and respectful of my time. Evan is a ro was the dealership not open on Sunday for delivery. Everyone I interacted with was courteous, professional, and respectful of my time. Evan is a rockstar! More

Lack of concern of my presence in location. Ended up driving over to the Volvo location as I was confused by the lack of anyone coming over to greet me and thought I was in the wrong place. The Ended up driving over to the Volvo location as I was confused by the lack of anyone coming over to greet me and thought I was in the wrong place. The slow level of urgency was carried over while at the Volvo dealership where I was seated, told to wait for assistance, ending up walking out after 30 minutes of waiting. During my drive to another dealer decided to call Volvo to schedule an appointment to speak with a salesperson (thought it would be best as I was ignored while there). Was informed that I should head back to Midtown Polestar to be assisted. Drove back to Midtown Polestar, finally being assisted and leaving a deposit after a test drive. Was told I could pick up the car in about a week, with the pickup going as smoothly as my initial interaction. After arriving at the agreed upon time, completing the financial process; with suggestions to purchase warranties as it is a “luxury” vehicle with higher than normal operating costs. Only mention this as after waiting for about an hour after the scheduled pickup time the car is still being prepared. Once inside the car the same musty smell from the test drive is there, leading me to state that the car has not been cleaned. After being explained that they do not offer that level of cleaning before purchase by the salesman he discovers the previous owner’s registration in the glove box. I guess my level of cleanliness, or just about anyone’s is too high as it involves checking the glove box. Putting all of this aside I accept the car and drive home. After 30 minutes of travel a “Coolant system service required” warning. After doing some research to determine where the coolant reservoir is I find that shared battery coolant level is below the minimum level marked on the expansion tank. The facts of the car being presented as ready for pickup while being filthy, still containing the previous owners registration in the glove box and then subsequently displaying coolant service messages makes question what was actually certified before this “luxury” car was sold to me. Reached out to the salesman, whom forwards my email to start the process anew an informs me to contact the service department to setup an appointment. Great, first weekend with the vehicle and I have to schedule a service visit. More