I had an awesome experience at crown acura. Mark and the whole staff were extremely helpful and knowledgeable. I will purchase my next car from crown acura

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The Crown Acura service department has been a pleasure to work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to work with. Particularly important to me is that the service department has been able to accommodate my hectic schedule with an occasional last minute service or loaner vehicle when a more lengthy maintenance visit is required. The customer service has been outstanding. As a result, I have not had the car serviced at any other location since purchasing the car new at Crown in 2009, The whole team has gone above and beyond to earn my business and loyalty.

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I visited Acura with the intention of just researching vehicles. I knew I needed to buy sometime soon, but I wasn't sure what I wanted. As I started browsing, a salesman started to head my way and thought "ohhh here we go," expecting the whole pushy salesman act. It almost always feel like I've entered the lion's den being a woman, alone, in a car lot, so this is the point where I typically brush them off with a snippy "I'm just looking," and leave if they still follow me around. Mark Purcell approached in a very friendly manner, his demeanor non-threatening or aggressive. After he warmly introduced himself, I caved and told him what I was looking for in a vehicle. As Mark started showing me around, I couldn't believe that he had actually listened. He showed me cars that exactly met the criteria I had outlined (including price), and didn't try to convince me I needed something bigger, newer or more expensive. Mark's demeanor and personality allowed me to relax, and think clear-minded about the vehicle I was considering. It was really nice for a change to be directed to what I wanted to see, be given thorough and accurate information, and not feel manipulated. After making the decision to make on offer, I wondered if this is the point where the pressure or tricks would come in. Negotiations with Mark went very smoothly and very fair. Again, no pressure, manipulation, or games. I got a GREAT deal. I have to say, I hate buying cars but this time it was actually very enjoyable! Thank you, Mark! I would without a doubt buy from you and Acura again!

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I've been going to Crown for many years for service for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains everything before and after every vehicle service. I have 2 other Acura dealers that are much closer to my home but I choose to make the 1 hour drive each way to Crown solely because of Jphn Shaw and the service team!!!

The quality of service one of the main reasons I now own 4 Acuras and have recommended them to all of family and friends!!!

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Outstanding experience. He helped me track down the exact SUV that I wanted. My family was so impressed that they now want Mark to find them an SUV as well! He was in constant contact even on his days off!

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I always look forward to going to this dealer! Having purchased my forth TL (a gorgeous 2013) in the last 9 years from Crown Acura should say enough. Sophie is so on top of her game yet soft in approach and professional! I have dealt with Sophie for the last 3 TL's and highly, highly recommend her. You will not be disappointed if you seek her out! Sue Ellen is such a joy to interact with at any time! She has done the dreaded paperwork for me in the past but made it somehow so enjoyable, now that's a sharp individual! John and the whole service department, having dealt with them for 9 years are incomparable! It's one thing to have a stress free buying experience but a bonus to have top shelf service to compliment the sale. As you can tell, I'm a big cheerleader for Crown Acura but it's based on experience and fact for what I've been testament to these last four purchases.

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Wow, what a wonderful experience! From receiving a quick email response from Sophie and Sue Ellen to my online request for information, up to the visit today. No pressure and just a friendly, very accommodating car shopping environment. Reading the reviews here on Crown Acura made the decision to contact them as my "go to" dealership, a very easy one. Sophie is extremely knowledgeable and easily answered any questions I had. Being a driver of the same model car that I looked and actually did purchase, made her the ultimate "cheerleader" who was not afraid to give me an honest, realistic opinion. Sue Ellen was friendly and on the ball with the numbers and made the magic happen.. I'm still on Cloud Nine driving my beautiful, comfortable and clean brand new TSX thanks to these two ladies and the great team at Crown Acura. Definitely a loyal customer from now on! Find out for yourself if you are looking for a superb car buying experience! See Sophie!

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I had been shopping around for quite a while and decided I wanted to get a car from a crown dealership because of their 100,000 Mile engine and drive train warranty, I was shopping for a used car and wanted to have at least the major parts of the car covered if it had fell out of factory warranty. Mark Purcell greeted me when I pulled up and we started checking out cars, he was extremely knowledgeable and answered all my questions promptly. He was very down to earth and I didn't feel like I was dealing with pushy car salesman. I showed up pretty late and the dealership was closing within 5 minutes of me finally deciding to get the car. Mark & Keith (Finance) happily stayed late and wrapped up the paperwork in about 30 minutes, which is much faster then any other dealers I've bought from.

It's been about a month and a half now and I'm loving my 2010 TSX Tech, It's a great car and I wouldn't hesitate to recommend Mark and Crown Acura to my friends and family.

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I was very pleased with the sales experience I had at Crown Acura. Mark Purcell was an outstanding salesman. He was very professional, yet courteous and friendly at the same time. There wasn't too much high pressure either, but it was enough to still earn my business. I am very happy with new ILX he sold to me.

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I just bought my 2010 Acura TL from Crown Acura. Mark Purcell, my sales rep, made my experience an enjoyable and pleasant one. He was interested in exactly what I wanted in a car. His knowledge of features and safety was extensive and thorough. He was patient with all questions. I told him a car was a purchase I could not make in a snap; I needed time for this decision. There was no high power pressure and this made me feel more comfortable. I was treated with courtesy and patience. All questions were answered with accuracy and clear explanations. He handled my paperwork efficiently and made sure my satisfaction was complete. I cannot stress enough - Courtesy and patience was outstanding. I will buy from them again without a doubt!! I am extremely happy with my purchase. Thank you Mark and Crown Acura :)

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