Potamkin Hyundai

Excellent people My first experience with Potamkin Hyundai, servicing my car couldn't be easier, very helpful and friendly staff Mr Rosario was very professional , tha My first experience with Potamkin Hyundai, servicing my car couldn't be easier, very helpful and friendly staff Mr Rosario was very professional , thanks you, will recommend it to anyone. More

EXCELLENT!!! The service is excellent. The staff is very attentive and helpful. My only complaint is that they have trouble picking up the phone. I have called on The service is excellent. The staff is very attentive and helpful. My only complaint is that they have trouble picking up the phone. I have called on several occasions and no one picks up. More

Thanks Monica I can never complain about my service appointments with Potamkin Hyundai and the great service I get from Monica. Always friendly, professional, court I can never complain about my service appointments with Potamkin Hyundai and the great service I get from Monica. Always friendly, professional, courteous and quotes that are accurate. I thank you for going the extra mile every time I bring in my car for service. Great Customer Service and a great experience! They even wash my car! The entire crew is just great!!! More

the best. Best expirence ever buying a car....special thanks to isidro de la cruz and erick ,finance department ...good job. Looking forward to buy my next fami Best expirence ever buying a car....special thanks to isidro de la cruz and erick ,finance department ...good job. Looking forward to buy my next family cars . More

Awesome! Thanks to you. Not only I am a repeat customer but I bought a second auto at Potamkin Hyundai. I am looking forward in a few years to get my son the c Thanks to you. Not only I am a repeat customer but I bought a second auto at Potamkin Hyundai. I am looking forward in a few years to get my son the car he likes. Santiago Diaz had the patience to listen to what I was looking for. And he delivered the right product at the right price. You earned a customer for years to come. More

Monica Kaatz and the entire crew are fantastic! Thank you Monica for the great customer service! Your entire crew rocks. I always get professional, friendly and great service at your Dealership. The Thank you Monica for the great customer service! Your entire crew rocks. I always get professional, friendly and great service at your Dealership. The crew is what makes the difference...they are always ready to help and answer questions. Also the driver that took me home was very friendly and professional. Always go to this Dealership! More

Great salesmen, horrible management. Went in after confirming a certain car (year/model/trim/package/colors) were in stock; get there and the car is not the color described. Not a good in Went in after confirming a certain car (year/model/trim/package/colors) were in stock; get there and the car is not the color described. Not a good intro (in my mind I'm thinking the same thing you all are which is bait and switch), none the less the sales person, Gelson Gomez, apologized and promised to make right with another colored Santa Fe with the same package. We had brought in a true car estimate @ 30,984, Gelson comes back with 31,133. The reasoning? First aid kits, and other misc add ons for this car. We go back and forth on the price, rebates, the breakdown of the fees the dealer is making, etc.. about an hour into this, one of the floor managers, JOHN ESCOVAR, comes in. John Escovar, starts spouting how true car is not a dealership, they don't know what it is, and that as a small dealership, they are willing to be close to the price but to work with him. I remind him I'm not a charity, and that the price I'm countering with is more than fair for a 14 santa fe (mind you they're about 20 or so in different trims and models) some sitting there since June, and the fact that its a sunday and there is tumble weed going through their show room. John then suggests if we don't like the price he's come up with, that maybe we are out of our price range and we should go look at something cheaper. I chuckled (seeing as they learnt later on when verifying income, when you make 100k+ a year you can definitely afford the car but you're not going to give out money), and walked out. The GSM, GREG MUIR, has me make a detour as I'm walking out, tries explaining the same things John does, asks me the famous "what do you wanna spend a month" line, after I ignore him and tell him my price on the vehicle, he says "have a nice day" and turns away. Out in the parking lot, my sales person Gelson, who's the only one by now that hasn't been absurdly rude after finding out that I'm not some uneducated consumer they can con, comes and tries to rectify the situation. We spend another 2 hours at this point going back and forth on the hood of the car; him trying to get the GSM to lower the price, the GSM not budging (I'm guessing out of spite now since I walked out on bad terms). Finally the GSM gets in contact with Frank Pena, the actual manager at Potamkin Hyundai, who approves the price I wanted. Finally some common sense demonstrated by the management in this place. After this things went fairly smooth; John Escovar, comes into the office (at this point after agreeing we move the party back in doors), and goes to shake hands like if nothing happened. (Imagine my amusement and thrill.) We agree on a price, fill out the credit forms, etc..head to finance with Freddy Duran, decline all the add-ons, go over the contract with a fine tooth comb making sure all the fees are explained, taxes, etc.. add up, sign, and get out of here! 6-7 hours later, the parts department is closed, can't get our books, spare keys, and mats. Should hopefully be taken care of tomorrow (this happened today, 11-23-2014). To summize, Gelson Gomez was a pleasure to deal with, tried his best to seal the deal, and did so...no thanks to his management (John and Greg) who would rather let a 2014 santa fe sit next to the other 16 on the lot and go to auction or have to get sent back to make room for the 2015s at a WAY deeper slash than that I offered. Did I mention we were 1 of the 2-3 people I saw actively working out a deal in the whole show room which I was in from 1 to about 7:30 pm?? And the only ones I saw closing a deal was me and my fiancé? They would rather not close a deal (which they would not budge with 700-800 until the GM phoned in from home), than to close a deal in a desolate dealership on a weekend. Greg and John were insulting, scoffing at me and my fiancé, insulting my ability to purchase a car which is well below what we can afford (its called being savvy buddy, sorry your usual clientele lets you rip them any which way); my suggestion is to reevaluate this choice of management, letting money slip to other dealers and retaining inventory that's been sitting for 6+ months. Thanks again Gelsen; as for the GSM and floor manager, I will escalate this further up. Learn to take care of your customers. More

very bad expericencia I recently went to the dealer for a flat tire, I thought that everything had been arranged, but continued tire trouble, I returned to the dealership a I recently went to the dealer for a flat tire, I thought that everything had been arranged, but continued tire trouble, I returned to the dealership and was told that the tire was broken, and had to pay for a new tire, I went to another school and I certified that it was a bad job of the dealer, and he did not want to admit it, so I am willing to open a civil case against the dealer, and discredit him for shoddy work and overall service. More