Poughkeepsie Nissan - Service Center

As always, great job. Quick, efficient, polite, accurate. informative. This is how all appointments are at Poughkeepsie Nissan. informative. This is how all appointments are at Poughkeepsie Nissan. More

The dealership service department is dishonest, lacks customer service, and seems incompetent. Stay away, take your vehicle to Nissan newburgh they're awesome, friendly and know what they are doing. I to customer service, and seems incompetent. Stay away, take your vehicle to Nissan newburgh they're awesome, friendly and know what they are doing. I took my car to Poughkeepsie Nissan to pin a cover that came loose underneath my 2017 maxima and to check my window that squeaked. I was charged $190 or so for a diagnosis for my car. Got it fixed and paid nothing extra as the issues were meager that it was covered under the diagnosis cost. I get my car back and all of a sudden my A/C stopped working properly. I go back and tell them my issue, they want to charge me another $199 for diagnosis and tell me they can give me a discount on it for $145... Why are we doing another diagnosis on the vehicle when the initial diagnosis did not mention any AC issue and now all of a sudden i have ac issues and you want to charge 199 then discount it to 149???? What they wont tell you is the diagnosis is not to check the entire car, just the part you have issues with. But then how come other areas on the vehicle for the 1st diagnosis were checked without my consent if you diagnose specific areas complained about? I turned down those servicing offers as they were completely unrelated.They wave the fee after a back and forth with the service manager who initial words were, "we cant just fix it, this is a business and it could be a coincidence". Long story short, they checked thw issue and said i need a new condenser. For a 2017 maxima with just 42k miles? Ok then let's fix it. I wait almost 2 hours thinking I'll be out of there in a few. The cost was about $600+. They come back and say yea sir, it's actually not your condenser we sealed up the condenser from leaking (even a novice knows if the condenser is leaking or faulty just replace the entire thing), its your compressor and it will be $800+ dollars to fix. See where this is going? Incompetence and dishonesty. So who's knowledge, expertise, and quality care/service can I rely on? Definitely not this dealership. took my car away from there to newburgh nissan and got the issue rectified in less than an hour. They pinpointed the issue and it was my condenser not compressor that needed to be replaced! What if i paid $800+ to Poughkeepsie nissan for the compressor only to find out that wasn't the real issue. Then they'd say, oops sorry it's your condenser sir $600+??? That would've been extra unnecessary cost all totaling $1400. Never again! Change management and get competent mechanics More

Brought in my significant other's Nissan Sentra and both Rob and Gregg were extremely professional and helpful regardless of the situation, they really just want to make sure the customer is happy. The car Rob and Gregg were extremely professional and helpful regardless of the situation, they really just want to make sure the customer is happy. The car now runs good as new! More

I've been dealing with Poughkeepsie Nissan since 2004. I have purchased 5 cars from them over the years. Every experience I have had with them has been outstanding. The service department is the only one have purchased 5 cars from them over the years. Every experience I have had with them has been outstanding. The service department is the only one I'll allow to work on my cars. Anything I have done there has been done right the first time. Sales personnel, customer service personnel...everyone is friendly, willing and able to help! More

As always service is outstanding, staff is attentive and courteous. I was kept up to speed and Was in and out in under an hour. courteous. I was kept up to speed and Was in and out in under an hour. More

I drop off my altima to fix recall now they xxxxed up my oxygen sensor and asking $600+. Telling me they can't give me my car back I never go to this place. I want to go for another dealer hate this people. oxygen sensor and asking $600+. Telling me they can't give me my car back I never go to this place. I want to go for another dealer hate this people. Danny tubbs. Service advisor. He is the one. If you ever get recall try to avoid this place. They will try to mess up something and ask you to pay for it. More

Greg is a very pleasant individual to encounter while down there he was very helpful and made sure we were comfortable and understood what we are getting done We definitely will be looking forward to down there he was very helpful and made sure we were comfortable and understood what we are getting done We definitely will be looking forward to our next visit and most importantly the fresh donuts while you wait with nice hot drink of your choice from the selection is a blessing to have while you wait More

Amazing service department. They were very helpful, polite and got my maxima back to me very quickly! They were very reasonable and fair, Highly recommended polite and got my maxima back to me very quickly! They were very reasonable and fair, Highly recommended More

Service rep was experienced and helpful. Took the time to give a quote for adding a accessory. Service was done in a timely manner. I had no issues. to give a quote for adding a accessory. Service was done in a timely manner. I had no issues. More

The service department is very very good. They are flexible to your schedule and explain things in a very easy to understand way. Courteous and professional. flexible to your schedule and explain things in a very easy to understand way. Courteous and professional. More