Power Ford of Newport

I appreciated Chris Garrett's time, even though I was looking and not quite ready to purchase that day. looking and not quite ready to purchase that day. More

Salesman Jacob Alexander was very cordial and attentive as I inspected and test drove a 2019 Nissan Frontier SV. Decided I want to search for a 2019 Nissan Frontier SL with a moon roof and leather seats. as I inspected and test drove a 2019 Nissan Frontier SV. Decided I want to search for a 2019 Nissan Frontier SL with a moon roof and leather seats. More

If I could give it negative stars, I would. I can’t attest for the sales side, but their service department is complete rubbish. Firstly they refused to recognize our warranty until we had the I can’t attest for the sales side, but their service department is complete rubbish. Firstly they refused to recognize our warranty until we had the original dealership speak to them. They then billed the warranty twice for “repairs”. Not only do they never have clear and concise information for you, but their communication skills are also garbage. I don’t know if they do it intentionally, but after five months of the Ford Explorer having a battery drain, they tell us they can’t figure it out. Mind you, they’re still charging us for parts they ordered, but then it turns out the part they replaced was unnecessary and didn’t fix the problem. But apparently that responsibility falls on me, not on their diagnostic staff. They try their best not to give out loaners, probably because a majority of their customers are returning their cars for repairs that haven’t been done properly so they always seem to need an abundance. They’ve had the car for two weeks since the last time we tested it, and we have not received one phone call. Still making payments on a vehicle that I cannot drive, and at the mercy of the only ford dealership within a 70mi radius, this is the most ludicrous situation I’ve ever had the misfortune to experience. I wonder if I’ll ever get that car back. At this point they could just suggest a kill switch but instead they prefer to stare at it and scratch their heads. More

Car listed on carfax needed new engine, failed to state that! And said it would be ready to test drive after 1 part was changed- the part was the engine! that! And said it would be ready to test drive after 1 part was changed- the part was the engine! More

They never answered! !! By the time I realized that they weren't going to answer,the car I was interested in was gone. I would have bought it if I were given a chance. !! By the time I realized that they weren't going to answer,the car I was interested in was gone. I would have bought it if I were given a chance. More

I could not make a deal with them, but it was not their fault. I could not afford the 2007 Ridgeline they had .. they would not budge an inch on the price. I am not being critical necessarily... I enjoyed fault. I could not afford the 2007 Ridgeline they had .. they would not budge an inch on the price. I am not being critical necessarily... I enjoyed my visit with Gabe the salesman.... They were above the blue book price by quite a bit and I thought they might come down so I could afford to ship the vehicle, but they would not... I am sure they will not have any trouble selling it.. I wish i was local and could buy it.. too much to buy and then ship to Oklahoma... More

Gabe has been great at helping me find what I am looking for, which is no small task. I love that he is patient and not entirely pushy like most salesmen. for, which is no small task. I love that he is patient and not entirely pushy like most salesmen. More

I live in New Mexico so it's too far for me to go see the vehicle. vehicle. More

Didn’t reply or know about my trade in? Sale consultant seemed clueless in email reply.. Sale consultant seemed clueless in email reply.. More

Texted Aaron at Newport Power and confirmed that the car we were looking at and that I had already gotten a price online for and to make sure he’ll be there. Drove 1.5 hours to get to the coast- once we go we were looking at and that I had already gotten a price online for and to make sure he’ll be there. Drove 1.5 hours to get to the coast- once we got there- he’s not there and no body can find the car. They lie to us multiple times about the car being on its way. After 20 minutes Aaron showed up. We get tired of the salesmen routine so tell them we’re going to lunch. We decided not to go back but on our way home we are on our way towards we’re they actually have the vehicle according to the text I received so we decided to stop. While we were there- the price I was quoted wasn’t honored and they didn’t offer negotiate at all. After everything they put us through. I am planning on buying a new electric vehicle this year too and it WILL not be through Power More