Precision Chrysler Jeep Dodge Ram - Service Center

It was great they did all they said they would do Please keep up the type of service keep up the type of service More

I just want to say Brian and the whole service department are dependable, accurate and most of all honest. My last service call was for an oil leak that ended up to be some residual oil from a previous gaske are dependable, accurate and most of all honest. My last service call was for an oil leak that ended up to be some residual oil from a previous gasket repair, no charge and the truck has no leaks. More

We brought our minivan, which is still under warranty, to get repaired 3 times and the communication from Candice Sebastian all the time was inexistent. She never called and we ended up always asking wh to get repaired 3 times and the communication from Candice Sebastian all the time was inexistent. She never called and we ended up always asking what was happening with the car and when it would be ready after a few days in the shop. This week we had the car in for service again and no phone call at all. We called and got Brian the manager on the phone. He reported that nobody was able to look at the car and they were to busy to give me an estimated time for time or day of the week when a diagnosis could be made....His final answer was: If you don't want to wait, come and get your car! Nothing I can do about it.. As a manager this guy is rude, has no patience, lack of care and most importantly, not thriving for customer satisfaction. We picked up the car the same night after they were close..it was still sitting in the same spot in the parking lot, unlocked with the keys inside...anyone could have just drove it away... This is the worse costumer care I ever received and will never come back to this place. More

Worsts experience every! My Jeep was there for more then a month. Service Manager was rude, yelled at me and told me to come and get my Jeep that he was tired of my xxxxxxxxx. Had to have my Jeep towed out a month. Service Manager was rude, yelled at me and told me to come and get my Jeep that he was tired of my xxxxxxxxx. Had to have my Jeep towed out and then was told my service manager that the only way I would ever step foot in his building again was to tell him sorry. Talk to Manager about it all and that was a waste of time. I just can’t get over the fact that they allow this man to talk to customers in this way. More

Best experience ever purchasing a vehicle! My salesman Tin Kochar quoted me figures and when I went to the finance dept. they did not change which was a first for me. Tim also came in on his day off to co Tin Kochar quoted me figures and when I went to the finance dept. they did not change which was a first for me. Tim also came in on his day off to complete my purchase. Would recommend Precision to everyone! More

The service Department is the worst. I bought a brand new loaded Jeep Moab. Second Jeep from them. They refuse to repair the car, all they do is document and give lip service. Stay away and don’t go there fo loaded Jeep Moab. Second Jeep from them. They refuse to repair the car, all they do is document and give lip service. Stay away and don’t go there for anything. More

stay away I had the worst experience with the service department. I dropped off my car for recalls. When I went to pick it up (after hours) the car was waiting I had the worst experience with the service department. I dropped off my car for recalls. When I went to pick it up (after hours) the car was waiting for me in parking lot. They did the recalls but at the same time left a broken car for me to pick up. They claimed it was a "bogus" light but nobody checked it before they had the car ready for the pickup. Nobody answers the phone, they just have a voicemail and dont call you back. I had to leave the car and follow up numerous time as they did not bother to call me about the "bogus light". Finally they fixed the light and left a car for me to pickup. I asked them TWICE to leave car keys inside the car as I was picking it up after hours. I go to pickup car and the car keys are not in car!!!! Once again, numerous phone calls, voicemails and finally they admit they did not put the keys inside. Not even a sorry, apology for the inconvenience... I asked to have the keys mailed to me. Its now 3 weeks into simple recall service and I still dont have my keys back. I keep on calling and they keep on saying they are mailing it. Also now navigation does not work (after the recall job they did??)and I need to have a spare key to drop off car for service at different dealer. My hands are tied as they are trying to avoid me about the key situation. They deserve 0 stars due to lack of communication skills, poor service, and shady attitude. More

Very unprofessional and rude service manager We brought my daughter's Jeep renegade a few months ago to have the brakes fixed. About two weeks later they started to not only make a god awful noi We brought my daughter's Jeep renegade a few months ago to have the brakes fixed. About two weeks later they started to not only make a god awful noise but actually were close to failing. We brought the car back to be fixed. During an encounter my wife had with "Brian", he was very rude to her and told her she should do business elsewhere if she was unhappy. Two months later the brakes are failing again. We have brought it back and after speaking with someone else I was told they had used "after market parts" and the breaks and rotors have now been replaced a third time. In addition to the above I must say we also found the process of buying my wife’s car unpleasant as the salesman was very obnoxious, with some staff making rude comments. More

Believe there's a problem with Ownership With my experience today at Precision Chrysler Jeep Dodge Ram I’m convinced that there is a serious problem with ownership at this dealership. Essent With my experience today at Precision Chrysler Jeep Dodge Ram I’m convinced that there is a serious problem with ownership at this dealership. Essentially a senior employee - the Service Manager told me to take my business elsewhere after a brief back-and-forth about not being able to complete my pre-scheduled appointment to repair a recall notice for my Ram ProMaster on 12-19-19. Based on the context and relative normal tone of our conversation, for this employee to make this statement indicates that this is not the first time he’s handled an issue this way, nor the last. I double-checked my appointment specifics (only because this same thing happened to me on a previous visit to this service department) and it happened again today. When ownership looks the other way in mandating it’s employees service its customers properly, there’s a deep problem. My recommendation - you’ll be better served taking your business to another dealership. More

Service Was told I’d get a ride home when l dropped my vehicle off and to ask for Chuck. I made childcare arrangements and when l called to confirm, they said Was told I’d get a ride home when l dropped my vehicle off and to ask for Chuck. I made childcare arrangements and when l called to confirm, they said they couldn’t. What Would’ve happened if I went all that way for nothing? Then I spoke with Angela who would not provide me with the owners information so that I could reach out to them for Assistance. Would not recommend this dealership. You can buy a car anywhere but the services was going to sell the dealership. After this experience I would NOT recommend it!!! More