Terrible even insulting approach to a customer. Although Jimmy V (our lead sales guy) was outstanding, the whole experience was wrecked by an incompetent "sales manager" Rob Bixby. Worst car buying experience EVER. Unfortunately we ended up buying that van. Long story short, after negotiating a price over the phone and emails, when arrived on the lot after 3 hrs of driving, the van was filthy underneath the seats. We were told it was detailed. It was NOT. So I have asked for some kind of workable solution, not lowering a price, just get me a clean van with no hair glued to seats, food crumbs and some fluids spills. Rob would not even want to hear my concerns, just flatly refused to talk and wanted me to leave when I objected to his business and customer relation practices. Made some remarks that could be taken even to court for prejudice to people of different origin. My wife is a witness! I work and travel internationally on business a lot, however, I have never seen so incompetent person to be sitting in a manager's position. If you offer a detailed car, and customer point out to you that it was done improperly, sales guy admits that the detailing place did a "half a## job" - is my request to offer a clean car so ridiculous? I did not ask for any discounts, I told them they can pay directly to a detail shop that would clean it a professional way. I did not want to spend 6hrs of round trip to bring a filthy van. I did not expect Preferred Autogroup to be such a low end used cars lot. I'm disgusted with this whole experience. I hope the van will turn out to be a long lasting addition to our fleet at home. In case of questions, feel free to contact me.