Premier Chrysler Dodge Jeep Ram of Buena Park
Buena Park, CA
Filter Reviews by Keyword
By Type
Showing 229 reviews
I recently took my 2005 Dodge Ram "Rumble Bee" in for it's 60,00 mile service. I chose to take it to Don-A-Vee specifically based upon the ratings their service department received (on this site) from c it's 60,00 mile service. I chose to take it to Don-A-Vee specifically based upon the ratings their service department received (on this site) from customers. I was not disappointed. Daniel was helpful and courteous. More importantly, he didn't try to sell me more service than what was required. He told me exactly what type of service my truck needed for the 60,000 mile tune-up. He also made recommendations for additional service, with a suggested a time frame for when that work might need to be done. Daniel also offered to give my truck a complete detail. He told me that he typically likes to have a customer's vehicle washed after it's been serviced. However, this particular day, the service tech who does this work went home sick, so Daniel made a note on my service record for a free, complete detail for my truck. In short, Daniel gave me all the information I needed to make inform decisions about: -- what service items I wanted taken care of during my current service visit -- and which ones I could schedule for a future date. Ultimately, what matters most is how my truck performed after the service . . . in a word GREAT! It runs like it was fresh off the showroom floor. And this Saturday, I'll be taking it in for the detail so my truck will look as good as it runs! Laura Ann LoCicero More
Mo and Hung and Alec; the people I delt with, were all very professional My SRT 6 had major problems Hung never gave up he found the problems and tested the car until he and Mo were satisfied very professional My SRT 6 had major problems Hung never gave up he found the problems and tested the car until he and Mo were satisfied with the results I am happy with teir service and would recommend this dealership to everyone thanks again Dave Roqfire More
Kenny was my primary email / internet contact and he was straightforward and honest about everything. Jim was my salesperson and he was knowledgeable and thorough about introducing me to the car, etc. straightforward and honest about everything. Jim was my salesperson and he was knowledgeable and thorough about introducing me to the car, etc. Julie worked the numbers and everything was precise and as expected. My overall impression of the dealership is "excellent across the board" given my previous experiences with other dealerships. My only two quibbles would be : 1) Authorizing a personal check then asking for a cashier's check after the fact. This led to extra time and hassle filling out financial forms for a credit check, etc. Traditionally a dealer calls a bank to get an okay for a personal check and it's done. 2) No gas in tank. I was not familiar with the area and the low fuel indicator went on about 100 yards from the dealership. I had to drive around a bit to find a gas station. Fortunately I had my garmin mapper with me. More
this is the second time i asked for a 5 tire rotation while servicing my jeep, its the second time they didn't do it. had issue with horn they said it wouldn't chirp--didn' even connect it to see if it while servicing my jeep, its the second time they didn't do it. had issue with horn they said it wouldn't chirp--didn' even connect it to see if it would chirp--service said mud tires shouldn't be in a 5 tire rotation. there street tires! More
Absolutely the best Jeep buying experience ever!!!! More importantly, working with Kenny was the best experience I have ever had in purchasing a vehicle. He went above and beyond to make the deal work. A st importantly, working with Kenny was the best experience I have ever had in purchasing a vehicle. He went above and beyond to make the deal work. A stand up 100% honest guy. I will never need to go to any other dealer or salesman. Can't say enough great things about Don A Vee and Kenny! A++++ Highly recommended!!!! More
It was an overall experience. From the first salesperson to the finicial salesperson and then to the contract salesperson. It was a good learning and straight to the point experience. The delivery and expla to the finicial salesperson and then to the contract salesperson. It was a good learning and straight to the point experience. The delivery and explainations of the vehicle was very good. Thank-You! More
when i came in i wasn't planning to buy a car, i just wanted to look. I had talked to Mike on the phone the night before i went in and he said i could come in whenever i wanted to and check the vehicle o wanted to look. I had talked to Mike on the phone the night before i went in and he said i could come in whenever i wanted to and check the vehicle out. When we got there Mike was great! He took us over to the new vehicle lot and let us test drive a Patriot. We loved the car right away, but were concerned about pricing and our trade-in. He brought Kenny in to help us out and he was equally as great! Kenny asked a few questions about what was comfortable for us and what we were hoping for and then left for a few minutes to figure some things out. He came back showed us an offer and it seemed too good to be true. My girlfriend and I talked about things over for about 20 minutes and we were sold. Kenny made the purchase the easiest choice we have ever made. As for doing the paperwork we were handed off to Stacey who walked us through the details and was extremely friendly. She was fast, efficient, and just pleasant to work with. It was a great car-buying experience! I still can't believe how easy the 3 of them made it, but I'm glad they did!! More
Service manager showed interest and was attentive in answering my initial questions regarding my vehicles problem. Later informed me by phone as to the nature of their findings, what it would take to re answering my initial questions regarding my vehicles problem. Later informed me by phone as to the nature of their findings, what it would take to remedy the problem and an approximate time when it would be completed. Work was completed on time and all my follow up questions were answered in a professional and friendly manner. Also gave me some good tips on caring for my vehicle which were much appreciated. More
They were the nicest people, and were the most helpful and friendly! The location is convenience: I drop my wife off at work and come over on my way back home to Buena Park. Don-A-Vee dealership has be and friendly! The location is convenience: I drop my wife off at work and come over on my way back home to Buena Park. Don-A-Vee dealership has been in business a long time and has a good reputation. Thanks. More