All of the Northern Californians look for a new fiat please avoid Fremont Fiat like a plague. They are one of the worst dealerships I have EVER been to. I walked into the dealer maybe three weeks ago looking to maybe purchase the Abarth.
First I talked to Nicole which was a very nice saleswoman but she was new so she couldn't negotiate with me. No problem, but of course I get Pete, the sales manager. Now this guy is the worst salesman EVER. I told him I really wanted an Abarth but I couldn't live with some of the options of the showroom floor model. I wanted the cloth seats instead of the leather because I live in 100 degree weather and it would be too hot. He belittles me by saying that I am the only one that will request this and that they don't make the cars this way. I told him I know for a FACT that Fiat makes cloth seats, he denies it. Then he says that if I want cloth seats he could "special order" it, which he says he has to go to a special fabricator. I asked flat out does that mean it would cost more, and he never responded, instead he dodged the question and continued on about other stuff of the car. I said I don't need auto climate control or a sunroof and he said all the cars come standard with it. I know for sure its a option but instead he continue to harass me like I didn't know what I was talking about.
I personally feel that if you are going to buy ANY car it should be to your own specifications and your going to be living with it for at least a couple of years. I then asked about dealer mark ups. He said the price and I said do you happen to know when you guys might be reducing the price of the dealer markups. He said if you want the car you have to pay the price. I said I just don't feel like paying the price, and than he starts talking about everyone is buying the car and it will be sold out soon. I don't mind waiting a bit for a car but this guy was too much.
What I truly recommend to all of the fans of FIAT USA in the Bay Area is go see Capital Fiat in San Jose, CA. They are THE nicest dealership around. I went in to see their cars and they were inviting, courteous, and EXTREMELY friendly. Go see Wendell. I didn't buy a car that day because they didn't have a car to my specifications but he just called back yesterday and told me an Abarth came in with EXACTLY everything I wanted. What more do you want out of customer service. I am back at where I live now and I can't come down to see the vehicle, but if I was free I would absolutely do it.
Don't go to Fiat of Fremont. CAPITAL FIAT is the way to go.
Pete (The bad one) and Nicole (The nice one)
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