Premier Toyota of Amherst

This was my first experience with a non-Detroit auto dealer. While there were some significant differences in pricing and negotiating Ms. Peters was very helpful and knowledgeable, and I was ultimatel dealer. While there were some significant differences in pricing and negotiating Ms. Peters was very helpful and knowledgeable, and I was ultimately very pleased with my purchase of a Toyota Prius. She was also very helpful with introducing me to the dealership's service department and procedures. I was completely satisfied, and have already sent good friends to Ms. Peters to purchase their new cars. More

After shopping around for a new car at many dealers and leaving them frustrated and not satisfied , my husband and I were so happy we came into premiere. The service we recieved was wonderful.Our salesman leaving them frustrated and not satisfied , my husband and I were so happy we came into premiere. The service we recieved was wonderful.Our salesman mr.Vandersommen was kind & friendly . He was very patient with us while we decided. My son is thrilled with his yaris . when we purchase a new car again, we will come back to premiere because of the service we recieved and will ask for Gregory Vandersommen to help us. More

I was looking to get my first car and was afraid of having to deal with a pushy salesmen. I watched my older sister get her first car at a Honda dealership and the dealer was extremely pushy. I was s having to deal with a pushy salesmen. I watched my older sister get her first car at a Honda dealership and the dealer was extremely pushy. I was so relieved that my salesman at Premier Toyota did not push me into anything. He made sure I was getting the car that I wanted, not the one he wanted to sell me, and he made sure I was comfortable with the deal that I was getting. Overall I would highly recommend anyone looking for a Toyota around the Amherst area to go to Premier Toyota. More

Found the vehicle I wanted to purchase, agreed upon an acceptable price, made down payment, and was told 4 days later that Premier Toyota had no obligation to fulfill the agreement. They couldn't obtain acceptable price, made down payment, and was told 4 days later that Premier Toyota had no obligation to fulfill the agreement. They couldn't obtain the vehicle from another dealer so I was out of luck. I was, however, welcome to come back to the dealership (40 miles away) and discuss a new, higher price on a different vehicle. At best, these people are morally bankrupt. I have not shopped for a new vehicle in 11 years and have now been reminded of one of the reasons for the span of time: lying sales departments who use carefully crafted legalese to help them sleep at night. My salesman - Bob Malee - seemed like a decent guy. He checked to see that the car we wanted was available before we put money down. It was and we set the process in motion to have the car delivered to Premier in a few days. Four days later, Doug Masterson called me to say that, in fact, there was no deal and they were not obligated to me in any way. This dealer quite effectively made me feel embarrassed, disappointed, and furious in one fell swoop. I'm pretty certain that the dealership's owner, Mr. Bob Fisher, has never felt these things when attending to the process of purchasing a new vehicle. He clearly has no concept of what a time consuming and financially difficult process it is for the average customer. If he did, I'm pretty sure he would feel badly about a "deal gone bad" like ours and do what it takes to make it right. More