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Prestige Auto Mall
Cuyahoga Falls, OH
444 Reviews
We are proud to be your family owned quality used car dealership since 2008. Since we first opened our doors our No.1 priority has been to offer a world-class customer service. At Prestige Auto Mall we keep things simple. Our shopping process is straightforward and we maintain an easy, no-hassle experience. Everything we do is set up for maximum efficiency. From the showroom to the financing paperwork, we keep things fast, efficient and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 444 reviews
May 15, 2014
Sold my teenage son a car with a bad engine I wish that I had checked Prestige Auto Mall's Better Business Bureau rating before my son bought a car from them. Then I would have known that they a I wish that I had checked Prestige Auto Mall's Better Business Bureau rating before my son bought a car from them. Then I would have known that they already had 18 complaints filed against them in the past three years, and we would have stayed away. My 17-year-old son spent all of his money on his first car, and as soon as he brought it home, it leaked oil all over our driveway. I brought it back to Prestige (a 2 1/2-hour round-trip drive). They had it for four days and told me that it hadn't leaked a drop of oil and they could find nothing wrong with it. I made another 2 1/2-hour round-trip drive to bring it home. I pulled into the driveway and looked underneath, and it was leaking oil. I called Prestige, and they told me that I could take it to a local service center and the warranty that we had purchased from them would cover the repair. It didn't. We paid for the repair ourselves. A few days later, the car started to sound funny. We brought it back to the local repair center and learned that the engine was ruined. Prestige had replaced the fuel pump before my son brought the car home for the first time, but they hadn't replaced the cam shaft. The new fuel pump and old cam shaft didn't match up well, and this ruined the cam shaft, cylinder head, and other parts. The bill came to $3,000, and the warranty company would cover only $1,500. I called Prestige to ask them to pay for part of the repairs, since they had sold my son a car with a bad engine. I left many messages over a period of several days before I could finally get someone to speak with me. Over the next two weeks, I called many times. They alternated between blaming the service center that diagnosed the problem, blaming me for bringing it to that service center, and blaming my son. They finally agreed to pay for a portion of the bill, but then they changed their minds. They claimed that my son had put too many miles on the car after he bought it. Many of those miles came from driving the car back and forth to Prestige to try to get them to fix the problem. The rest were highway miles. My son was able to drive the car only a few days, so it's amazing to me that Prestige would try to blame him for causing the problems that they created themselves. I just filed complaint #19 against Prestige Auto Mall with the Better Business Bureau. Stay away from this dealership, so you won't have to file #20. More
by veradamist
Employees Worked With
Carlos Mejia (I think he tried to help, but no one else would cooperate)
Helpful May 05, 2014
cheating, and terrible experience I would like to buy an used car there: 2-3 weeks ago, before we went there, we called the sale person twice, and confirm that 2011 Highlander is avai I would like to buy an used car there: 2-3 weeks ago, before we went there, we called the sale person twice, and confirm that 2011 Highlander is available. after we drove 100 miles and got there, they told we the Highlander is sold a couple days ago. then they promised to find a similar SUV for us. But they didn't. More
by elingherr
Employees Worked With
Monica Nemeth
May 29, 2013
They where extremely knowledgeable and pleasant. They made our car shopping experience stress free and helped me feel confident with the choices I made. I would certainly recommend them to anyone with a made our car shopping experience stress free and helped me feel confident with the choices I made. I would certainly recommend them to anyone with a desire to purchase a vehicle and looking for someone to help to gain insight and direction. I wish everyone was so well trained and dedicated to their profession. When I decide to get another vehicle, I know will most definitely return back to Prestige More
by johnHELMAN
Employees Worked With
art
