Prestige Ford

Really bad experience I had a clear understanding with the salesperson as to the price, only to have them change it when I went to pick up the car. The salesperson Ed, was I had a clear understanding with the salesperson as to the price, only to have them change it when I went to pick up the car. The salesperson Ed, was a gentleman and had the same pricing understanding that I had. The Finance and Sales Managers would not honor the price we agreed on and tried to make me feel bad about the transaction. I did my research and offered them a fair price. It was in writing. I acted in good faith and wasted an entire day only to have my integrity insulted by the management. I should have heeded the other reviews because this is not the first time or the last time this has happened. More

My son went into the dealership to purchase a new ford. He told the salesman and finance rep the he was eligible for the Z-plan, as his Grandfather worked for retired from Ford. His Grandfather called For He told the salesman and finance rep the he was eligible for the Z-plan, as his Grandfather worked for retired from Ford. His Grandfather called Ford to get the authorization and had made the mistake of telling Ford he was his nephew, which gets you the X-plan discount. When my son took this to the dealer they told him that well maybe Ford must have changed their policy and that is what you are authorized. The finance rep did not attempt to call Ford or verify that this information was correct. They wrote up the contact under the X-plan and away we go. When then found out a few weeks later from a friend that was looking for a Ford at the same dealership, and the finance rep called Ford to verify which plan they were eligible for (Z-plan: grand daughter of Ford retiree). So we called Ford again with his Grandfather and verified that he was indeed allowed to use the Z-plan, the Ford representative said she beleived the Ford Dealer should make accept the new Z-plan number and make it right. After going back to the dealership, the Finance rep said it would cost my son $500 to cancel the contract and issue a new one. When I contacted the General Manager, he told me it was $300 to do the same thing. I asked them to correct this as they had as much knowledge and responsibilty to fix this as we did, the GM said he could not do that. I even offered to pay half the cost $150 of the $300, and the Gm still said no way. This dealership is only out for the money and could care less about it new customers, even those that qualify for Z-Plan discounts. Buyer beware, purchase at your own risk from this dealership. More

After shopping several dealerships, I recently bought a F-150 FX4 and got an excellent deal from Prestige Ford. Fred was my sales person and he took the time to determine my specific needs in a vehicle, a F-150 FX4 and got an excellent deal from Prestige Ford. Fred was my sales person and he took the time to determine my specific needs in a vehicle, and then found just the right truck for me. I love the new Ecoboost engine. Fred patiently guided me through the entire process (both before and after delivery), and I will recommend him to all of my friends and family. More

I happened to be near this dealership while on a business trip and always had a desire to look a Ford 150. Stopped in the dealership and was approached by Fred Baughman, a sales person at the dealership. I trip and always had a desire to look a Ford 150. Stopped in the dealership and was approached by Fred Baughman, a sales person at the dealership. I told him I was just looking at the Ford 150 and was from out of town and would not be buying the truck but could I get inside one and take a look. He could not have been nicer, more understanding or more helpful. He understood that I was on a business trip and wasn't going to buy but answered all my questions and was extremely knowledgeable. He spent a considerable amount of time explaining the features of the truck with me and never once did I feel pressured or rushed. If or when I buy a Ford 150, I will drive the 15 hours back to this dealership and buy it from this salesmen. People this knowledgeable as well as this patient and understanding need to be rewarded for their efforts. I would highly recommend Fred Baughman, if you are looking at a Ford in Central Florida. It is rare that I write reviews but the customer service I received from this salesmen when I was clearly an out of towner who was just looking was outstanding. More

All I can say is what a GREAT experience! No hassle, no lies and everyone was down to earth and friendly! I am loving this dealership! I would recommend Prestige Ford to all of my friends/family and anyone lies and everyone was down to earth and friendly! I am loving this dealership! I would recommend Prestige Ford to all of my friends/family and anyone looking for a vehicle! Vicky, Bill, Jaimie and Norris worked exceptionally fast and got my payment lower! I am so happy with my new Ford Fusion! Kudos for this dealership and a igh five for everyone there! 5 stars all the way! More

the salesman was nice and genuine, but the sales manager or GM made promises and couldn't keep them. Lied many times. Vehicle had problems and they tried to hide them. TERRIBLE EXPERIENCE!!!!!!!!!! this p or GM made promises and couldn't keep them. Lied many times. Vehicle had problems and they tried to hide them. TERRIBLE EXPERIENCE!!!!!!!!!! this place is "buy here pay here" quality at best!!! More