Prestige Lexus of Ramsey

Misrepresented Warranty Products and No Resolution After Two Weeks I have been a loyal Prestige Lexus of Ramsey customer since 2006, but my recent experience has been extremely disappointing. I was sold Two Weeks I have been a loyal Prestige Lexus of Ramsey customer since 2006, but my recent experience has been extremely disappointing. I was sold what I was told were Lexus OEM warranty and service products — including a Lexus extended warranty, Lexus road‑hazard protection, and “free oil changes for the life of ownership.” Two years later, I discovered that none of these were Lexus products. They were after‑market Lithia Motors service contracts that most Lexus dealerships will not honor. This was never disclosed at the time of sale and has caused significant issues when trying to obtain service. I have been speaking with Robert Stalter, Jr. for over two weeks, and despite multiple follow‑ups, there has been no progress, no updates, and no resolution. I was told I would be copied on emails to managers, but I never received anything. The lack of transparency and accountability has been extremely frustrating. Consumers deserve honesty when purchasing warranty and service products. Misrepresenting after‑market plans as Lexus OEM coverage is unacceptable, and the refusal of multiple Lexus dealerships to honor these plans confirms the problem. I am simply asking for what I was told I purchased: genuine Lexus warranty coverage, genuine Lexus road‑hazard protection, and a genuine Lexus maintenance plan. After two weeks of trying to resolve this directly, I still have no answers. More

Our experience was very positive and our sales representative Robert Ripple was great! He took the time to answer all our questions and kept us at ease during the buying process. representative Robert Ripple was great! He took the time to answer all our questions and kept us at ease during the buying process. More

I always have a very pleasant and positive experience at Prestige Lexus. They are very professional and make customers feel important. Prestige Lexus. They are very professional and make customers feel important. More