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Prestige Subaru

Asheville, NC

4.8
97 Reviews

585 Tunnel Rd

Asheville, NC

28805

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97 Reviews of Prestige Subaru

December 27, 2017

On an identical Forester, they were $1200 higher than others This dealer is 5 minutes from my house in Asheville, so I REALLY wanted to buy my new car from them. I gave them every opportunity, explaining the di More

by alanknudsen
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Richardson
March 29, 2017

Buy your Subaru here My new car purchase at Prestige could not have been better. The sales associate , Kim, was informative and helpful without the typical pressure to mak More

by MAB53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Richardson , finance officer
Apr 07, 2017 -

Prestige Subaru responded

Thank you so much for your trust and choosing us. We appreciate the kind words & hope you enjoy your new Subie!

March 29, 2017

Excellent service My partner and I have purchased 3 Subarus from Prestige. In 2013 we purchased 2 2013 Impreza Sports. We worked with Joe Tate I hadn't bought a new c More

by KellyImpreza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tate, Kim Richardson
Apr 07, 2017 -

Prestige Subaru responded

Welcome back to the Prestige Family! Thank you so much for your continued trust & support. So glad you had a great experience. Do let Kim or Joe know if there is anything we can do for you. We wish you many happy & safe miles ahead.

December 27, 2016

They sell lots of subarus...their service sucks! 0 Stars. We have leased a car here for the last 5 years. As the years have gone by, service has taken a dive. They sell you a great car, but good luck gettin More

by Xsubbielover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont remember
Dec 28, 2016 -

Prestige Subaru responded

Luckily your review was specific enough that we know exactly the car/customer and situation. Our Service Manager was consulted while you were on the telephone with our scheduling department and listened to the phone conversation from that point on. We provided information on the phone that we have an outside contractor who's entire business is water leaks and does amazing work. The company calls on us and also can meet customers at different locations that is convenient to them. He has done several cars for us and his work is above reproach, we highly recommend him and offered you his telephone number several times during the phone conversation. Our phone scheduler reiterated 4 times that this would allow your car to be seen within a matter of just a few days. For some reason this was not an option that you wanted to consider. Your preference was to bring it to our main service center which is currently backed up due to expansions and hiring of additional personnel. You have left a negative review about us simply because we were trying to get you faster service from a respected expert that we use on a regular basis but decided not to use our recommendation. We are happy to assist and can provide this contact information again if you would like in efforts to get it resolved faster.

Dec 28, 2016 -

Prestige Subaru responded

Luckily your review was specific enough that we know exactly the car/customer and situation. Our Service Manager was consulted while you were on the telephone with our scheduling department and listened to the phone conversation from that point on. We provided information on the phone that we have an outside contractor who's entire business is water leaks and does amazing work. The company calls on us and also can meet customers at different locations that is convenient to them. He has done several cars for us and his work is above reproach, we highly recommend him and offered you his telephone number several times during the phone conversation. Our phone scheduler reiterated 4 times that this would allow your car to be seen within a matter of just a few days. For some reason this was not an option that you wanted to consider. Your preference was to bring it to our main service center which is currently backed up due to expansions and hiring of additional personnel. You have left a negative review about us simply because we were trying to get you faster service from a respected expert that we use on a regular basis but decided not to use our recommendation. We are happy to assist and can provide this contact information again if you would like in efforts to get it resolved faster.

April 25, 2016

Prepaid service Still waiting on my prepaid oil change after 2 hours. Not even busy. Typical of this place. Should have known it would take forever when I pulled up a More

by Scott08661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Apr 26, 2016 -

Prestige Subaru responded

We are very sorry that we fell short of your expectations during your service visit. Since you didn't post any details we were unable to investigate what might have caused your delay. Please contact our Service Manager, Jerry Hagan at 828-298-9600 to discuss the problems you experienced during your visit. He is great to deal with and is looking forward to assisting you.

November 02, 2015

Fast Oil Change and Check-up for Subaru Outback Great service and very pleased with communication. My car oil change was performed quickly and reasonably priced. Filters and fluids are fresh and re More

by kenneth555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed
Nov 02, 2015 -

Prestige Subaru responded

Thanks Kenneth for writing in, we appreciate you taking the time!

November 01, 2015

Easy process. No pressure sales If you are searching for a used car dealership, I recommend Prestige Subaru Asheville. Our sales person Paul was very easy to deal with. He took the t More

by Kathydato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 02, 2015 -

Prestige Subaru responded

Thanks Kathy for selecting us. We hope you are enjoying your new purchase!

August 29, 2015

WONDERFUL Customer Service Best car-buying experience ever! Buck Davis sold me my 2nd Subaru Forester this time around, and his customer service was even better than the first a More

by Holly3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buck Davis
Sep 01, 2015 -

Prestige Subaru responded

Thank you so very much Holly not only for your trust but also for taking the time to write the kind words. So glad to hear you are enjoying your new Forester and had a great experience with us. I will be certain to pass along the positive feedback to Buck. Do let us know if you need anything else!

April 17, 2015

check engine light 1 day after purchase I purchased my 2003 Toyota matrix on a saturday. On Sunday the check engine light came on. I brought the car back to have the problem resolved, but I More

by paigep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
used car staff
Apr 20, 2015 -

Prestige Subaru responded

Paige, please accept our apologies for the negative experience. We are aware of the concerns of this used car and are working to resolve the issue. Prestige Subaru strives to give the very best customer service we can to each and every customer. We have placed a call to reach out to you in efforts to resolve this and are waiting to hear back from you at your earliest convenience.

January 09, 2015

Great experience Thank you for the great customer service. Edward Ramp was great to work with. I love my new outback. I would recommend them to my family and friends. More

by Cmroberts2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Ramp
Feb 12, 2015 -

Prestige Subaru responded

Thank you very much for choosing us and the kind words!