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Prestige Volkswagen of Stamford - Service Center
Stamford, CT
665 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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665 Reviews of Prestige Volkswagen of Stamford - Service Center
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October 30, 2015
Impressive is an understatement I just got a new job and knew what car I wanted but the only person who had the Volkswagon I wanted was Bical Chevrolet in Valley Stream, New York (do I just got a new job and knew what car I wanted but the only person who had the Volkswagon I wanted was Bical Chevrolet in Valley Stream, New York (do not ever go there, they are terrible). Since my experience there was not great and I live in Stamford, I went to Prestige. Talk about a night and day experience. Prestige has such a friendly and helpful staff, they called me the next day to ensure I was happy with my service (I have never had a car place do that and it was so nice!) then I had a tire issue and the Service Manager, Trevor Martin came out, went absolutely above and beyond what any Service Manager has ever done for me by explaining to me what happened and got his awesome mechanic, Freddy (who was spectacular too) to fix the issue and check for more issues. Thanks to them, they found a huge oil leak because the Chevy dealer reused a washer! If you are looking for a car, please go to them, ask for Anne or Franklin for sales and definitely Trevor for service, you wont be disappointed. More
by Jbo1116
Employees Worked With
Franklin Charmevil, Ann Roufs, Trevor Martin
Helpful July 01, 2015
Prestige Volkswagen of Stamford - to the rescue! As a teacher, I wait all year for the first day of summer vacation. This year that day started with a flat tire. Prestige Volkswagen turned the situ As a teacher, I wait all year for the first day of summer vacation. This year that day started with a flat tire. Prestige Volkswagen turned the situation around by fixing my tire fast, processing the wheel and tire claim (special policy I purchased - you should too) so I didn't have to pay for it and got me out fast. On top of it all, they were friendly and very accommodating. Thanks to Prestige Volkswagen in Stamford my first day of summer vacation, even though it started with a flat tire, was still a great day! I have a lot of cars in my life and dealt with other Volkswagen dealerships in the area - they don't come any better than Prestige. If you are in the market for a car you should check them out. More
by mrichter2
Employees Worked With
Christina Strain, Jerry Ulbricht, Philip Demersky
July 01, 2015
Best Service Rep Ever! We've been dealing at Volkswagen of Stamford for over 14 yrs but Jerry is the best service rep we've ever dealt with. He's friendly, intelligent, hel We've been dealing at Volkswagen of Stamford for over 14 yrs but Jerry is the best service rep we've ever dealt with. He's friendly, intelligent, helpful and tries his best to expedite the work so I don't have to wait any longer than necessary to get my car back. Thank you, Chabs More
by Chabs
Employees Worked With
Jerry Ulbricht
June 26, 2015
Never serviced my car with a scheduled appointment Usually I don't bother writing reviews. But the rudeness and apathy of this dealership really annoyed me. I dropped off my car for a scheduled servic Usually I don't bother writing reviews. But the rudeness and apathy of this dealership really annoyed me. I dropped off my car for a scheduled service and recall repair at 11 am. At 4 pm, they called to say they were overbooked and never looked at my car. Barely an apology was offered, just asked when I wanted to reschedule. Horrible customer service and very inconsiderate of customers time. More
by Unhappy customer
Employees Worked With
Unsure of name
March 23, 2015
Excellent Service I just brought my Volkswagen Beetle Convertible into Prestige Volkswagen of Stamford for regularly scheduled service. It's such an upbeat and happy p I just brought my Volkswagen Beetle Convertible into Prestige Volkswagen of Stamford for regularly scheduled service. It's such an upbeat and happy place to go. They kept my updated on the status of my service and made me feel like my time mattered. To top it all off, they asked if I can give them a few minutes to wash the car before I left. Of course, I agreed. I'm glad I did because when I left my car was so clean, inside and out, I felt like I was driving a new car. I would highly recommend this dealership. More
by mrichter2
Employees Worked With
Jerry Ulbricht
February 16, 2015
Good Customer service. My recently bought VW CC 2010 had issues and it showed engine lights with diagnosis codes for Cylinder misfire on multiple cylinders. Jerry has been My recently bought VW CC 2010 had issues and it showed engine lights with diagnosis codes for Cylinder misfire on multiple cylinders. Jerry has been great with offering solutions and getting it fixed on time. Even when I had some minor issues with the car the next morning he had helped in getting it diagnosed quickly. He has provided excellent customer service. More
by rajeev_achary
Employees Worked With
Jerry Ulbricht
November 26, 2014
Simply the best! Recently I had to bring my Volkswagen in for service. Once again, Prestige Volkswagen of Stamford impressed me with their attention to detail and the Recently I had to bring my Volkswagen in for service. Once again, Prestige Volkswagen of Stamford impressed me with their attention to detail and their high level of customer service. I live in Fairfield and could get my car serviced at a dealership closer to my home. However, based on my experience with Prestige through the sales process and now service, I won't be going anywhere else. They are friendly, fast and kept me regularly updated about the status of my repair. In my opinion, they are simply the best! More
by mrichter2
Employees Worked With
Jerry Ulbricht
October 29, 2013
I had made an appointment to have my car serviced for 10,000 miles. I thought I had made it for this dealership, but I had mistakenly made it for the dealship in Stratford. I'm new to CT, so I didn't r 10,000 miles. I thought I had made it for this dealership, but I had mistakenly made it for the dealship in Stratford. I'm new to CT, so I didn't realize my mistake until I showed up at Prestige. I had asked if I could make an appointment there for another day, but Jon said he would find out if they could take me that day. He came back and said that they could take care of my car that day. During the service Jon came to me and said there was a problem with one of my tires. He showed me pictures of the gash that was there. Needless to say, I needed a new tire. They did all of this and had me out of there in a couple of hours. I really appreciate them taking my car that day and finding the problem with my tire. The service department was very busy and I was basically a walk in because of my own mix up. Everyone was very nice and pleasant to be around. I found the dealership to be very clean, tidy and comfortable. They have a really nice group of people working there and I found them very informative. More
by punk21blue
October 09, 2013
Exceptional and compassionate staff. Attempted to repair my Moms Eos on short notice to be ready for her sons wedding. Although a part misorder delayed the success of said quest (due to complexity of the h my Moms Eos on short notice to be ready for her sons wedding. Although a part misorder delayed the success of said quest (due to complexity of the hardtop), they were just as kind and apologetic and repaired the car to previous condition without another glitch. Reasonable pricing and obvious flexibility. They come highly recommended. More
by Kelgrac
