About Prestige Volvo
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Prestige Volvo has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Prestige Volvo Prestige Volvo was founded in 1980 and since then we have operated with one goal in mind: 100% customer satisfaction. This commitment has helped make us the state's fastest-growing Volvo dealer. We are very proud to have been awarded Volvo's President Club Award for 2006, 2007, 2008, and 2010. We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match, from courteous, no-pressure sales to efficient, state-of-the-art service. Our goal is to be our customers' dealer for life, we're proud of the number who come back to us again and again, and recommend us to their friends and family.
When you walk into our dealership, whether to purchase a vehicle or visit our Volvo service department, you
more should feel like a guest in our home.
less
Joseph Simontacchi
5/16/2012 4:27:17 PM
Overall Score: 
4.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Joel Casser,
Lauren Gurry,
Matthew Haiken,
Christian Parada
My Review of Prestige Volvo :
I had a good experience with the dealership...people were friendly...no high pressure at all....
Joel gave me a very good orientation to the New Car....I am still learning ...lot to know....
I think the price was competitive but I would have appreciated it if it was broken down better to understand wheere the final # came from...
I would definitely recommend Matthew and his team without reservation....
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Response from: Prestige Volvo
Added: 5/19/2012 11:15:54 AM
We are happy to hear that you found Prestige a low-pressure sales environment, and that everyone you worked with was friendly, and also that they taught you about your new Volvo. We are sorry to hear that one portion of your experience was not comprehensive enough, and if you have any questions, please call us so we can assist you. Congratulations on your new vehicle!
hijongy
5/11/2012 11:54:55 AM
Overall Score: 
5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bob Knott
My Review of Prestige Volvo :
Quick service and very friendly. Took me right away without an appointment. Got everything done within an hour. I will go back there for service again.
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Response from: Prestige Volvo
Added: 5/12/2012 4:34:23 PM
Thank you for leaving a positive review of our service department for other Prestige Volvo customers to see! We are happy to hear our service department treated you well, and we look forward to assisting you in the future.
AAAhlmeyer
5/9/2012 3:32:24 PM
Overall Score: 4.4
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bill Dempsey
My Review of Prestige Volvo :
Easy drop off---customer service very good--called to confirm receipt of car (dropped off night before), progress and when the service was completed. Downside--expensive
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Response from: Prestige Volvo
Added: 5/9/2012 5:39:41 PM
Thank you for choosing to have your Volvo vehicle maintained by the Prestige Volvo service department. We are honored to have earned your business and are happy to hear you found our care up to par. We look forward to seeing you during future visits.
kthamilton
5/8/2012 10:56:12 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Christian Parada
My Review of Prestige Volvo :
I didn't end up buying the car (a used lexus) but it was a wonderful deal and great vehicle, just went for a newer one.
Chris was knowledgable, nice, not pushy. Had been to several dealerships prior and had bad experiences, and this one was totally different.
If I ever get a volvo, I'll know where to go.
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Response from: Prestige Volvo
Added: 5/9/2012 5:30:05 PM
We are happy to hear that although the pre-owned Lexus in our inventory was not the vehicle you chose, you had a positive experience with Chris at Prestige. Thank you for sharing your experience with other DealerRater customers considering a Volvo or a pre-owned vehicle in our area.
ssblum
5/6/2012 10:01:21 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Deborah Amster-Smith
My Review of Prestige Volvo :
My husband and I recently purchased our first Volvo. Deborah Amster-Smith helped us. She was professional, knowledgeable, and always on top of the details. We have had the car for two days, so we can not adequately review the service department at Prestige, however, the process of purchasing this car was a breeze, thanks to Deborah.
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Response from: Prestige Volvo
Added: 5/7/2012 10:32:02 AM
Congratulations on your first Volvo vehicle, and thank you for choosing Prestige for your car-buying experience! We are happy to hear that Deb was so thorough during your visit, and we encourage you to give us a call with any questions that may arise.
bdmccarthy78@msn.com
5/4/2012 8:36:23 AM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bob Knott
My Review of Prestige Volvo :
I love this dealership, and I love that they wash my car every time that I bring my car in for service. Everyone at Prestige is very nice and pleasant to deal with.
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Response from: Prestige Volvo
Added: 5/7/2012 10:30:28 AM
Thank you for your compliments to our dealership! We are glad you have been satisfied by our service department thus far and are looking forward to helping you with your Volvo needs in visits to come.
monia'svolvo
5/3/2012 10:10:13 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bill Dempsey,
Patricia Sommerville
My Review of Prestige Volvo :
I was very pleased with the service I recieved at Prestige Volvo.The staff were very friendly and very helpful.Keep up the good work!
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Response from: Prestige Volvo
Added: 5/7/2012 10:28:59 AM
Thank you for choosing to have your Volvo vehicle serviced at Prestige! We are happy that you found our service up to par and encourage you to choose our dealership for your future vehicle maintenance.
barbwisoff
5/3/2012 9:11:27 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bill Dempsey,
Matthew Haiken,
Bob Knott,
Pat Masone,
Lindsey Mastroianni,
Christian Parada
My Review of Prestige Volvo :
Recently I had two service appointments. The first was for a blown out tire that was covered in full because Christian suggested I talk to Pat about tire insurance when I purchased my wagon through Christian in January. The insurance is awesome and well worth it after having hit something sharp on the road and ruined a wheel and tire. I spoke with Matt on the phone when that happened and he made sure I got a loaner even though it was a last minute request. Bob was great when I brought my car in after roadside assistance put the spare on, and the new wheel was taken off a car on the lot so I did not have to wait for one to be ordered. Professionalism, service, personableness and kindness could not have been any better.
The second service appointment was for the replacement of the rear bumper (s) due to a minor collision which the other party's insurance paid for. Bill handled this and was terrific. Lindsey helped in person and on the phone with both service appointments.
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Response from: Prestige Volvo
Added: 5/7/2012 10:27:59 AM
Wow! It sounds like everyone at Prestige has done a great job taking care of you! We are glad you invested in our tire package, as you are already seeing how helpful it truly is. Thank you for your compliments to our dealership; we look forward to helping you during your future maintenance visits.
jdkram@comcast.net
5/3/2012 6:31:09 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Deborah Amster-Smith
My Review of Prestige Volvo :
This is the 3rd Volvo I have bought from this dealership. All of my experiences have been excellent. Dealing with Deborah Smith was a particularly pleasant experience. She is professional, helpful and friendly. She goes the extra mile.
Daniel Kram
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Response from: Prestige Volvo
Added: 5/7/2012 10:24:55 AM
Thank you for sharing your excellent Prestige experiences with potential DealerRater customers. We are glad to hear we continually meet your dealership expectations and look forward to assisting you in future visits. Congratulations on your third Volvo!
Sondra.Parenti@omnicare.com
5/3/2012 1:19:28 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Deborah Amster-Smith,
Bob Knott
My Review of Prestige Volvo :
My visit was an extremely positive experience. My car was ready for it's 7,500 service appointment. The service department (Bob Knott) was extremely customer friendly, very easy to work with, called me immediately following my car being ready to be pick up, and had my car at the foot of the door once I arrived. My car was clean and in perfect condition. Deborah Amster-Smith recongnized me while I was in the service department and asked me how I was and asked how my car was doing. Deborah was the best sales associate I have ever worked with and this is my third Volvo. I am very pleased with Prestige Volvo Of East Hanover, and I would recommend all friends and family members to visit them for a car.
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Response from: Prestige Volvo
Added: 5/7/2012 10:22:32 AM
Thank you for choosing to have your vehicle serviced for its maintenance here at Prestige. We are happy to hear that you found our service department so customer-friendly, and we look forward to helping you and your Volvo vehicle in the future.