Read Reviews Prestige Volvo

Prestige Volvo

Prestige Volvo

285 State Route 10
East Hanover, New Jersey 07936


Sales: (973) 884-2400
Service: (973) 884-2400
Parts: (973) 884-2400

Prestige Volvo
Manufacturer: Volvo

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.7

24-Month Rating

based on 309 reviews

4.9

4.9 out of 5

504 lifetime reviews

Prestige Volvo

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Certified: Prestige Volvo

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Prestige Volvo has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Prestige Volvo

Prestige Volvo was founded in 1980 and since then we have operated with one goal in mind: 100% customer satisfaction. This commitment has helped make us the state's fastest-growing Volvo dealer. We are very proud to have been awarded Volvo's President Club Award for 2006, 2007, 2008, and 2010. We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match, from courteous, no-pressure sales to efficient, state-of-the-art service. Our goal is to be our customers' dealer for life, we're proud of the number who come back to us again and again, and recommend us to their friends and family.

When you walk into our dealership, whether to purchase a vehicle or visit our Volvo service department, you should feel like a guest in our home.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Pet Friendly
Customer Lounge Area Shuttle Service
Express Service Television
Free Coffee Valet Parking
Free Drinks Vending Machines
Free Loaner Cars

pookamomma
5/13/2013 11:20:20 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tina BilokinTina Bilokin
P.J LeeP.J Lee
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Prestige Volvo :

I was contacted almost immediately by Tina the online rep and she was extremely helpful in finding the car that would be perfect for myself and my 4 children. PJ the sales rep, made the transition extremely pleasant and easy, especially for my kids who did not want to give up our old truck. They weren't pushy at all about purchasing stuff for the vehicle I didn't need. I felt I got the best possible deal and they had the dvd player installed same day for my kids. PJ even took the time to install my babies car seat for me into the new vehicle. He even had rubber car mats put in as he knew with 4 kids that was a plus for me. The workers went above and beyond and I would definitely recommend this dealership to friends and family. Thank you Prestige for the great experience.

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hmacblane
5/6/2013 8:06:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Deborah Amster-SmithDeborah Amster-Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Debra was very attentive to our needs/likes. She did a great job explaining the different models/options and she was not pushy. We made it clear we were looking at several different vehicles and we were planning on test-driving other vehicles as well as the Volvo S60. She followed up with us to see how we were doing and if she could answer any questions. She was very patient and thorough when she delivered the car to us. I would strongly recommend both Debra and the dealership to others.

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DarrylThomas
5/1/2013 7:13:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tina BilokinTina Bilokin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Like I told Tina, "Thanks for not treating me like a customer but more like someone who worked to earn my trust," - which she did.

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TaylorJazz
4/30/2013 10:37:45 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

My service expereince was very pleasant. The waiting room was great and the pesonal care and service I received was great as well. No complaints.

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jackal13
4/24/2013 12:21:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rich CurtoRich Curto
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I would HIGHLY recommend Prestige Volvo. Leasing a new Volvo with Mr Curto and Mr Haiken was professional, courteous and an overall outstanding experience. The overall atmosphere is friendly and inviting from the receptionist's offer of freshly brewed coffee toreceptionist to Rich Curto's exceptional manner in dealing with a client. They make it look easy. Jack C...new Volvo S60

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Jayson452
4/24/2013 8:51:55 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott
Lindsey MastroianniLindsey Mastroianni
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Having my XC90 serviced at Prestige Volvo is always a pleasure. From the intial call and Lindsey setting up the appointment to working with Bob when I get there. I always know my car is in good hands at Prestige Volvo.

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Response From: Prestige Volvo
Added: 5/22/2013 4:51:48 PM

Thank you for your positive review! I'm glad that the process is forever smooth and painless when getting your vehicle serviced. Lindsey and Bob, along with all the fellow service writers and technicians, really go the extra mile to make sure every customer's needs are met. Thank you so much for your business!

Brisi Sono
Client Care Representative

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Bdembo
4/11/2013 10:08:45 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

As always, all good.Quick, easy, congenial, thorough.
Always respond to my concerns and find things that need attention before they become issues. Thank you.

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Response From: Prestige Volvo
Added: 5/22/2013 4:47:41 PM

Your positive and gracious review is greatly appreciated. It brings me great pleasure to know that our Service Department continues to satisfy your needs in the most convenient and efficient way possible. Thank you so much for your loyalty!

Brisi Sono
Client Care Representative

Twitter
aschy4265
4/8/2013 9:42:22 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Deborah Amster-SmithDeborah Amster-Smith
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Purchasing a new vehicle can be a very stressful time, especially when dealing with sales representatives who are trying to meet their “Quota”. This was definitely not the case when my wife and I walked into Prestige Volvo. After meeting Deborah Amster-Smith, we quickly realized that she was not only genuine and sincere, but she truly was looking out for our best interest in helping us choose the right vehicle. Having never purchased a Volvo before, Deborah was very knowledgeable and patient when answering ours questions. We thank Deborah, Pat Mason and the entire Prestige team for making our first experience with Volvo a positive one. We will definitely recommend this dealership and especially Deborah to anyone looking to purchase a Volvo.

The Aschenbach's

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Response From: Prestige Volvo
Added: 4/10/2013 8:30:26 PM

Thank you so much for your kind review and future recommendation, Mr. & Mrs. Aschenbach! It pleases me to know that Deborah and Pat took such great care of you during your time with us. We really try our best to give our customers as much time and information as they need, and I am glad that was conveyed so easily to you both. Happy driving, and welcome to the Prestige Volvo Family!

Brisi Sono
Customer Care Representative

Twitter
Lilysno
4/7/2013 9:11:10 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay Rosen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

The service manager, Jay is outstanding. He went above and beyond to help me with my Volvo ( which I purchased from them 4 years ago) tire problems. He saved me a ton of money by being creative and efficient in how he solved the problem. The problem also occurred during the Christmas season holidays, and he was incredibly responsive to my need to have the problem taken care of urgently. thank you. Forever a loyal customer.

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Response From: Prestige Volvo
Added: 4/10/2013 8:22:07 PM

Thank you so much for your positive review! Jay always does what is best for the customer. I am so glad that he and the entire Service Department staff continue to satisfy your needs and more. Thank you once again for your kind words and your continued loyalty as well!

Brisi Sono
Customer Care Representative

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MUnger
4/2/2013 4:20:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tina BilokinTina Bilokin
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Prestige Volvo :

Prestige did a nice job working with my wife and I. The general manager and Tina were curteous and friendly. They did not apply pressure and were open to many suggestions. They gave us a very competitive price. Their follow-up after the purchase was very good.

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Response From: Prestige Volvo
Added: 4/10/2013 8:17:58 PM

It pleases me to know that you had a very comfortable, pressure-free, and smooth experience with Matthew and Tina. Thank you so much for your positive review! Please do not hesitate to contact our award-winning Service Department for maintenance of your new vehicle. Happy driving, and welcome to the Prestige Volvo Family!

Brisi Sono
Customer Care Representative

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