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Preston Chrysler Dodge Jeep Ram

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.4
631 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 631 reviews

July 09, 2026

The appt for an inspection/emission was made online. I received a couple of emails and a text confirming the appt. When we arrived at the service counter, we were told I didn't have an appt and the dept More

by dvaccare09
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Jul 11, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hello, I apologize for the confusion when you arrived regarding your appointment. While I am glad the inspection was completed in a timely manner, I understand the inconvenience caused by the initial communication issue. We appreciate you taking the time to provide your feedback as it helps us identify areas where we can improve the service experience for our customers

June 24, 2026

So pleased with all the staff. Very professional. Love my Jeep!!! Thank you. They made the experience quick and easy. Will be sure to recommend them. More

by DRMSGRL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braeden Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill and I’m sorry I can’t remember the name of the other employee. They were great!
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Jun 25, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hi, thank you for the kind words about Preston CDJR. I am glad the team provided a professional experience and helped make the process quick and easy. Congratulations on your Jeep, and thank you for your recommendation. We look forward to assisting you again in the future.

June 17, 2026

Vehicle went in for recall repair of a sliding door actuator. The exterior sliding door latch operated without issue until the lock actuator failed in the lock position. After the lock actuator was re More

by HMINSPECTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Jun 21, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hello, We are sorry to hear that you are experiencing issues with the exterior door handle. The warranty enhancement provides a remedy if one, or both sliding door locks are noisy, or, not functioning at all. The manufacturer will replace one, or both sliding door lock actuators at no cost to the consumer. Unfortunately, the exterior door handle is not covered under this enhancement. I understand the frustration that comes with having the vehicle in service for two days and we appreciate your feedback regarding your visit to Preston CDJR. Your information has been shared with management for review so we can use it to improve the service experience going forward.

May 24, 2026

Preston CDJR were fantastic every step of the way helping provide options and great pricing. Every person involved with the sale including management, sales staff, recon department, and finance made this a More

by GREG.MEASEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hi Greg, it is great to hear your experience with Preston CDJR was fantastic from start to finish. We are glad the team was able to offer a variety of options while keeping pricing competitive. It is also great to hear every department played a role in making the experience enjoyable for you. Thank you for choosing us for such an important purchase.

May 12, 2026

Always the best customer service. Tyrique Johnson is amazing and Braden in finance is the best! More

by Stacey Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braeden Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hello Stacey, reviews like this mean a lot to our team. We are so glad Tyrique Johnson and Braden helped make your experience such a great one. Thank you for choosing Preston CDJR and for taking a moment to recognize the team.

April 20, 2026

Rick and Vinny we’re very courteous, helpful, and nice. They answered all my questions. More

by 11COATS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinny ⭐️⭐️⭐️⭐️⭐️
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Apr 21, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hello, it’s great to hear Rick and Vinny at Preston CDJR were courteous, helpful, and took the time to answer all of your questions. That kind of clear communication makes the experience much easier from start to finish. Glad everything went well for you and you felt taken care of throughout your visit.

April 16, 2026

Oil change, tire rotation Took longer than expected, not offered a car wash as advertised asked for a callback, but didn’t receive one More

by KC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Dovidio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hi, I’m sorry to hear about the slow service and that you were not offered a car wash on your recent visit. I would like to make this right by having your vehicle washed at your convenience. Please reach out to me directly at mroth@prestonauto.com and let me know a good time for you to come in so we can take care of that for you. Mike Roth Preston CDJR

March 13, 2026

I had a great experience purchasing my new truck, thanks Jason for your expertise/knowledge! Great guy More

by CHRIS.WEHBY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Pherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hello Chris, thank you for sharing your experience with Preston CDJR. We’re glad Jason was able to provide knowledgeable and helpful guidance during your truck purchase. Your feedback is appreciated and it’s great to hear you had such a positive experience.

February 16, 2026

Just brought in my vehicle for a recall. They noticed my inspection was due next month and vehicle needed new air filter which I declined as the place the vehicle was bought at was already d More

by DONOFRIOBJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Friendemic Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hi, we’re glad to hear Preston CDJR took the time to check your vehicle thoroughly during your recall visit. It’s great that the inspection was accurate and that you appreciated the car wash as an added benefit. Thank you for sharing your experience.

February 12, 2026

Cherokee was very friendly and answered all my questions. Everyone I saw greeted me. Car wash was a bonus! Thanks More

by COFFEEBEAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cherokee
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Feb 13, 2026 -

Preston Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your experience at Preston CDJR. It is wonderful to hear that Cherokee was so friendly and took the time to answer all of your questions. We are also glad you enjoyed the complimentary car wash, it is always nice to leave with a clean vehicle. We appreciate you coming in and hope to see you again soon.

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