Preston Chrysler Dodge Jeep Ram - Service Center

Worst Service I Have Ever Experienced of Any Brand Wait times seem to run an hour plus, before they even begin to look at your vehicle, even with an appointmen. Staff is rude and unprofessional. The bu Wait times seem to run an hour plus, before they even begin to look at your vehicle, even with an appointmen. Staff is rude and unprofessional. The building service is housed in is very comfortable, sadly the people who work in it don't seem to know how to care for vehicles or customers. I would recommend avoiding this department at all costs. More

All day wait for service As a repeat Toyota customer, I have been to all of the Toyota dealerships in and around Pittsburgh. This dealership has by far the worst service I ha As a repeat Toyota customer, I have been to all of the Toyota dealerships in and around Pittsburgh. This dealership has by far the worst service I have experienced. My husband and I bought a vehicle 5 months ago with "brand new tires." 9,000 miles later Rohrich Toyota will not even align the vehicle because the tires are so bald. Luckily, Preston Toyota wants to make the situation right and replace the tires. So, I make an appointment for 8am (on my only day off) and drive an hour to the dealership. It takes over 4 hours for them to sort out the face that YES THE TIRES ARE BALD and replace them with another "no name" tire they don't even stock there. People getting tires came in after me and left hours before me. BUYER BEWARE FOR VEHICLES SOLD WITH NEW TIRES!!!!!! I should have just gone to Costco for tires (I will have to in 6 months anyways). Needless to say, I will buy another Toyota, but am terrified to be forced to buy another one from Preston Toyota. I never want to be forced to use their service department again. More