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Price Toyota

New Castle, DE

4.4
279 Reviews

168 N Dupont Hwy

New Castle, DE

19720

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279 Reviews of Price Toyota

May 04, 2025

I recently visited Price Toyota as part of my car maintenance. My last several visits I was told to keep an eye on my tires it was getting close to time to replace them. Mike and Price Toyota are goo More

by Jackie.edwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Childs, Willie Harden
May 04, 2025 -

Price Toyota responded

Thank you for your feedback, Jackie! We're glad to hear that Mike and the team at Price Toyota kept you well-informed about your vehicle’s needs. We're happy we could help you get those new tires! We appreciate your continued trust in us and look forward to serving you again soon!

May 04, 2025

My service technician, Mike Childers was very helpful. From the time I dropped off my car until the time I picked it up. He kept me informed along the way. When diagnostics uncovered some service I was no More

by Chakonasp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Childers
May 06, 2025 -

Price Toyota responded

Hello, thank you for the thoughtful review! We're so glad to hear that Mike Childers provided such helpful, attentive service throughout your visit. It's great to know he kept you informed, answered your questions clearly, and helped make the unexpected more manageable. We'll be sure to share your kind words with him—he’ll truly appreciate it. Thank you for choosing Price Toyota!

April 02, 2025

JD made my first service at Price Toyota an excellent experience. I plan on having my vehicle serviced in the future. Thank You JD More

by Kcmurdah2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Redden, Willie Harden, Nancy Connell
Apr 03, 2025 -

Price Toyota responded

Hi, thank you for sharing your experience! We're thrilled to hear that JD made your first service at Price Toyota an excellent one. We look forward to taking care of your vehicle in the future, and we’ll be sure to pass along your thanks to JD!

March 31, 2025

We are definitely very happy customers! This is our second purchase there with Bianca Miller in the last year! The whole staff there is amazing and really makes you feel they want to help y More

by Colleen F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca Miller
Apr 01, 2025 -

Price Toyota responded

Hello Colleen, Thank you so much for your kind words! We're thrilled to hear that Bianca Miller and the entire team at Price Toyota made your experience so enjoyable. It's great to know that you've trusted us for two purchases in the last year, and we truly appreciate your recommendation. We're looking forward to assisting you again in the future!

March 07, 2025

I scheduled service for my 22 Tundra. #1 I was greeted immediately while pulling into the service area. The service writer, Damion Kinslow was about the most professional, personable empl More

by stevenhbarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damion Kinslow
Mar 08, 2025 -

Price Toyota responded

Thank you for your feedback, Steven! We're so glad to hear that Damion Kinslow and the team provided such a great experience for your Tundra service. We truly appreciate your kind words and are happy we could make the process quick and easy for you. Looking forward to serving you again at Price Toyota!

February 16, 2025

I purchased a 2024 Toyota tundra and when we did the paperwork, they forgot to charge me for my tags but they said don’t worry about it. We will take care of it. so when they called me to say, my tags a More

by Dsayers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ed Connor, Dan Parsons, Stoney Bumgarner, Matt Aguilar, Holly Bedwell
Feb 18, 2025 -

Price Toyota responded

Hi, thank you for sharing your feedback. We’re truly sorry to hear about the confusion with your tags, and we understand your frustration. It's never our intention to mislead or inconvenience our customers, and we want to make this right for you. Please reach out to Travis Cooper, our General Sales Manager, at (302) 322-8600, and he will assist you in resolving this matter. We value your business and are committed to ensuring your satisfaction.

February 02, 2025

Stealership service department replaced Waterpump on 2015 Toyota Venza. While air was removed from cooling system, there is no heat. The heat only works if the Temperature is set to max. There is no heat, ju More

by Just_Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No Name
Feb 06, 2025 -

Price Toyota responded

Hi Dave, thank you for your feedback. We sincerely apologize for the issue you've experienced with your vehicle's heating system after service- this, of course, is not the experience we strive to provide! We have made a few attempts to contact you with no success, but would like to be given an opportunity to diagnose your concern and come up with a plan to remedy it! Please reach out to Marissa Curti at 302-395-7541 or Joe Turk at 302-395-7636 so we can address this matter and find a resolution for you. Your satisfaction is important to us, and we look forward to hearing from you. In the future, if you ever have any issues or concerns, please don't hesitate to contact us directly. We stand behind the work we perform and want to make sure our guests are 100% satisfied.

Feb 07, 2025 -

Just_Dave responded

Hello, Marissa Curti was notified via email. It was not responded to. Phone Calls are inefficient as the game of phone tag is for those who have the commodity of time, something I don’t have. The issue is not what Price Toyota Service did to cause heat issue. It’s what Price didn’t do. Air was never purged from the Heater Core. Purging Air from Heater Core while adding coolant would have caused no issues with Heat, as the 2GR-FE has a bleeder nipple provided by the engineers for purging. I await Marissa’s response.

January 24, 2025

Price Toyota is perhaps one of the best car dealerships I have been to in a long time. I want to mention Matt Gill, he has excellent customer service and keeps you in the loop while the car is being serviced More

by queenbest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gill
Jan 27, 2025 -

Price Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt Gill provided you with excellent service and kept you informed throughout your visit. We truly appreciate your trust in us and look forward to assisting you with all your car’s future service needs!

January 18, 2025

My service appointment on my Venza went well with professional and friendly staff. I was informed throughout the process More

by ladypap7@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Courtney
Jan 19, 2025 -

Price Toyota responded

Hi, Thank you for your feedback! We're glad to hear your service appointment went smoothly and that our team kept you informed throughout the process. We appreciate your trust in us!

January 05, 2025

Price Toyota is my favorite and the ony place I will take my truck for service. Customer service is above and beyond! More

by freddiez76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Zych, Newell Fields, Scott Gates, Matt June, Stan Kowalski, Larry Pike, David Swarthout, Brian Casper, Brett Messick, Billy Hemric Jr.
Jan 07, 2025 -

Price Toyota responded

Thank you, Freddie, for your kind words! We're so glad to be your go-to for service. We truly appreciate your trust in Price Toyota, and we're committed to continuing to provide exceptional customer service every time you visit!

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