Prime Acura

Prime Acura
103 Providence Highway
East Walpole, Massachusetts 02032
(888) 229-6105

Manufacturers: Acura, Service or Auto Body

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Cars For Sale By Prime Acura

Dealership Amenities
Free Loaner Vehicles
Free Local Shuttle
Free Refreshments and Coffee
Free W-Fi
Customer Lounges
Gauranteed Trade Appraisal
Automatic Markdowns


Twenty-Four Month Rating: 4.9/5



About Prime Acura
Certified: Prime Acura
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Prime Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Prime Acura
A new car is something special. Buying one should be, too. We know that a car purchase is a big deal to most people. You don't want to feel rushed or pressured into a decision. That's why we take the hassles and stress out of the process. When you enter a Prime dealership, you will feel comfortable and welcome; from the first time you step on the lot or call us on the phone.

We want your experience with Prime to be second to none and completely enjoyable. We are now one of the largest dealership groups in New England and our buying power is unmatched so we will pass those savings on to you!

Reasons Prime Stands Out:

Incredible Selection: Shopping for a new or pre-owned vehicle with Prime Motor Group offers you quick and easy access more
to our entire inventory online that has more than 6,000 vehicles all with pictures, videos and descriptions. Whether you are looking for a domestic or foreign, economy or luxury car, truck or SUV we have it and if for some reason we don't have it today, we will get it for you! We offer a FREE CARFAX Report on each pre-owned vehicle and we offer Blackbookonline.com real-time trade-in values on our website which takes the guesswork out of trading your car.

Prime Pricing: All of our cars, trucks and SUV's are Prime Priced to sell! We want to make your purchase affordable so we keep our prices competitive, offering discounts and rebates whenever available. While others try to present their pricing as the 'lowest' by saying they don't have mortgages and have lower costs but simply strip out costs from the price of the vehicle that are already built-in and turn around and add them back when you get there. At Prime, our prices are real! No Fine Print No Gimmicks! Our managers are constantly mystery shopping our competition to make sure our prices are the best in the market. We also provide very flexible financing options, whether you lease or buy or whatever your budget is.

The Best Service: Our business is based on every customer less

jentowers
5/19/2009 1:21:48 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Rochefort, Denis Rochefort Junior and Senior

My Review of Prime Acura:
This dealer, particularly the Rochefort family, offered my best car buying experience to date. Nick's effort in making me comfortable and happy with my decision and purchase was outstanding. He went above and beyond to be sure Prime Acura was my last stop for car buying. Denis Sr. and Denis Jr. were very knowledgable about the finance options and made the transaction very easy administratively.

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bfamily65
5/9/2009 7:17:06 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ellen Gallagher

My Review of Prime Acura:
We recently purchased a new RDX with the help of Ellen. She kept working on our behalf until we finally found just the car that we were looking for at a fair price. Ellen was extremely friendly and knowledgeable, and the buying experience was very easy and pressure free. She continued to follow up with us after the sale to make sure that we were happy with the vehicle and to help resolve a billing issue.

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rickykap10
5/7/2009 3:26:26 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Conroy

My Review of Prime Acura:
I have bought my last 4 vehicles from Richard and he has always taken excellent care of us and made it a very easy transaction. My reason for buying from Prime was Richard. If someone asked about the cars I have purchased I always recommend they go to Prime and ask for Richard Conroy.

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KellieMcNary
4/27/2009 12:54:31 PM


Overall Rating: 4.2

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ellen Dramer Gallagher, Vinnie, Dennis, Jay, Curt

My Review of Prime Acura:
Jay did a great job on Customer Service and follow up was great. Definately see a desire to make the car buying experience a pleasant one. Would like to see more attention to detail from all employees. Very happy with the vehicle condition. Will return for servicing.

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Response from: Prime Acura
Added: 4/27/2009 5:47:41 PM
Ms. McNary

Thank you for taking the time to speak to me.I have taken control of the progress of your vehicle's preparation . As I communicated to you we are waiting for the arival of a replacement CD player. Once the CD player is installed, we will deliver the vehicle to your home or work.In addition, will will ad the equipment you were interested in at no charge.I look forward to rebuilding Prime Acura's reputation as it relates to your experience

Jay Dapolito
General Manager
Prime Acura
508.623.0401
jdapolito@primemotorgroup.com

jalomali@aol.com
4/22/2009 8:46:43 PM


Overall Rating: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ellen

My Review of Prime Acura:
Great experience. Ellen and staff were never pushy. Everyone was just very laied back and let the car do the taking. My husband and I were amazed at the attention and service we were given. They were absolutely great! We love our new car! There could not have been a better experience in buying a new car.

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jfontes68
3/30/2009 2:45:20 PM


Overall Rating: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Dapolito & Richard Conroy

My Review of Prime Acura:
My wife and I have been shopping for a car for our daughter for the past month. many dealers that we visited did not provide the level of service that the Jay Dapolito & Richard Conroy provided to us. Both of these gentlemen were very professional and treated both my wife and I with respect.

I would highly recommend friends and families to purchase an automobile from Price Acura.

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kellym
3/10/2009 9:22:19 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ellen Kramer Gallagher

My Review of Prime Acura:
Ellen is awesome, she exceeded my expectations - along with the rest of the staff. There was no "selling" just superb customer service, where I got exactly what I wanted! Nick was the most patient, knowledgable finance manager I have dealt with ever! He explained the entire process and worked with me, so that I felt totally comfortable.
I felt right at home, Prime Acura is truly one big family!!
Thank you!!

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jriv44
3/9/2009 9:04:42 AM


Overall Rating: 1

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: General Manager

My Review of Prime Acura:
I inquired about a new Acura lease with Prime Acura and received the worst customer service that I have ever experienced at any dealership. My questions about the lease terms were ignored regardless of asking for a simple answer to my questions on 3 occasions. In addition, I received price quotes that were not calculated correctly and when I asked for an explanation as to why the numbers were not adding up my questions were again ignored. Eventually, I ended up corresponding with the General Manager of the dealership and his service level was the most abhorrent of all. I do not trust this dealership and was treated with disrespect at this dealership (by having my repeated requests for information ignored) and would recommend that others seek a different dealership where the management staff respects potential customers and provides them with honest information.

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onlyat420
3/6/2009 10:43:55 AM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Juan Bracetty and Belande Bazane

My Review of Prime Acura:
My 2005 Acura TL drives like the first day I got it after having the 45k service done. The entire car was immaculate inside and out. Kudos to the Service and Car Care specialists that worked on my vehicle! You guys should really take care of them as they really took care of me!


-Louis A Christopher

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amuse62
2/3/2009 9:13:07 AM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa Reavill, Denis Rochefort Sr, George Flaherty

My Review of Prime Acura:
I purchased a used 2006 TL at Prime Acura. I had been searching for a car for approximately a month and had not many pleasant experiences during the search. I was pleasantly surprised at Prime Acura the sales representative (Melissa Reavill) was very helpful and knowledgeable.

I picked the car up the next day and notice a couple of minor issues. I called the dealership and was told just come on in to the service department. The service representative (George Flaherty) was very helpful, when the repair took slightly longer than expected, I was provided an loaner car until my repairs were completed.

The Prime Acura Sales and Service Departments are first rate and I highly recommend this dealership.

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