Prime Toyota/Scion

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Berto Arroyo

My Review of Prime Toyota/Scion:
I had been researching which car to buy for a while as soon as I found out my car might not make it through the winter. I knew I would need to buy a much more reliable vehicle for my new job as a home care nurse, since I knew I would basicly be living out of it! But I was overwhelmed with all of the information I was finding out about buying a used car. I was recommended by a friend to visit Prime Toyota and to speak with Berto Arroyo in the Sales Department, and he was awesome! He walked me through a wide variety of different used cars until I was able to narrow it down to the car I really wanted, the Nissan Murano! He was very patient with me and made my first experience shopping for a car at a dealership enjoyable and really much easier than I was expecting. He answered all of the many questions I had and I was able to walk out feeling as though I made a very educated decision. I love my car, and I would strongly recommend Berto as the person to talk to if you're like me and need an experienced and knowledgable people-person to ease you through the car buying process. My recommendation extends to the entire staff at Prime Toyota in Maine because they were all very friendly and made me feel at home.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Elizabeth Wallis

My Review of Prime Toyota/Scion:
My husband and I went to dealership to dealership getting lied to. Some using false Kelly bluebook info using 90210 as the zip, I'm in Maine….a lot different. I was just about ready to say forget it when I met a woman that said I should call Elizabeth Wallis at Prime Toyota in Saco. So even though I would probally SNAP if I heard even one more lie I called her. Liz, as I hear everyone call her, promptly answered and was able to see me as soon as I got there. When I arrived I was surprised to see the lot wasn't full of vultures, instead I was acknowledged and asked if I needed help finding something. I asked for Liz and was directed right to her. From our call she had already pulled a minivan out for us to look at. It was nice but not what I really saw myself driving even if my kids play soccer. Liz could see that so she said we should take a look around some of the other lots (there are many to choose from). Well we found our 2005 Suzuki Forenza. Next was Loan Time( nobody likes this part) but I can't believe it Liz showed us the Car Fax Report and the KBB report from the Saco, Maine Zip without me having to ask her. The car was stickered below this(good job Prime) not only that but when we got the loan papers to sign the price was lower than the sticker price(WOW)there are some waits when getting a loan but the waiting area is awesome so you don’t feel like it is long at all. Liz helped us through the tough day we had. She is wonderfu, I just wish all people had the ethics and attitude she has. We bought the Forenza from Liz. We love it. Thank you Liz Wallis.
Well we had to go back for our 5000 mi oil change and tire rotation. The service there is top notch too.
The only thing, I wish I could have met Ira to thank him for hiring such wonderful employees. So I guess Thank you Ira.
We Highly recommend this Prime and Liz Wallis to anyone!!!!
Mr. & Mrs. Chaves

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Slaton, Liz Wallis

My Review of Prime Toyota/Scion:
Jeff handles internet sales. Since I lived 3 1/2 hours away, I plagued him with many questions. He addressed them all in a friendly and amusing manner. No games, he offered a decent price and had the truck waiting for me upon my arrival. Liz Wallis took over as salesperson when I arrived and was very knowledgeable and pleasant. After the sale was complete, she didn't have to, but she went out to the new truck with me and setup my blue tooth and cell phone. It was a handy (not to mention SAFER) feature to use on my long ride home. Thanks Liz! There are closer Toyota dealers to me, but PRIME had better price, a personal referral from a previous customer who was very happy with their service, and the only lifetime warranty included when you bought a vehicle through them. I think it was a smart choice, going to PRIME when it came time to buy.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cody Bradway

My Review of Prime Toyota/Scion:
After being disappointed by our local Toyota dealer 2 miles away from where we live, we went a bit further to search for the deal we want for a 2010 RAV4. Prime Toyota was the fourth and last dealer we visited. They were quite straight-forward in the process of negotiation, which was very helpful. In the end, we were able to get a new RAV4 at a good price. Cody was the person who handled our sale. We have had a good experience working with him.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Cody Bradway

My Review of Prime Toyota/Scion:
I went to Prime Toyota on the recommendation of two co-workers who had very positive experiences with the dealership. I knew what I wanted so it was just a matter of finding the right RAV at the right price. Cody Bradway worked with me for 5 hours and couldn't have been more knowledgeable (He obviously LOVES cars!) and attentive. He truly heard what I was saying and that's a big strength in a salesperson as so many don't really listen. He grasped immediately my situation and was able to come up with some options that were possibilities and worked hard at getting me a price I could live with. The closer (don't remember his name) was too slick for my taste, but that's no reflection on Cody's genuineness. I drove off the lot in my "new" 07 RAV and even though it has only been two days, I am happy with the vehicle and the overall experience at Prime Toyota. I will definitely recommend Cody to my friends and family as a guy who obviously knows his stuff and enjoys what he's doing; his exhuberance is contageous! I'm a former Saturn owner (3 of them) mainly because of the fixed pricing and fantastic customer service, but I have a feeling that Prime Toyota may also be one of those special dealerships that keeps customers coming back.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bobby Lavalle

My Review of Prime Toyota/Scion:
By far the worst new car purcase that I have ever had. I have purchased about 18 new cars in my 60 plus years VW Ford Volvo and many Subarus, My first Toyota. The extreme high pressure sales tactics diliberate attempts to confuse the buyer all contributed to a very unpleasant buying experience. They offered a free gas grill at the time and were quick to convince me I'd get a better price if I didn't opt to take it then offered a rediculas trade in for my car a pristine 05 subaru. Finnaly got a reasonable trade in offer but in consideration of the fact that I purchased a Totally loaded Toyota Highlander $43k 08 leftover with no dealer discount (they had it on the lot almost a year) I should have walked out but didn't--MY BADD--. They get an A+
for deception and agression! The final disgusting act was when the high profile owner (you probably see him on TV) called and wanted to know how he could make me happy I put the ball in his court---and nothing--except anger from him telling me he only makes $750 per car a blatient LIE this car was sold to me for aprox $4200 above their invoice. He also went into some detail to tell me that he donates generously to varios charities GREAT when you rip off people like he does you can afford to throw back a few crumbs. The Highlander is a great automobile but too bad the people that sell them ar so dispicaple.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Berto Arroyo

My Review of Prime Toyota/Scion:
Mr. Arroyo was very helpful and knowledgeable about the vehicle we were interested in and gave us infomative information regarding our decision to purchase our vehicle. Mr. Arroyo went beyond his job title to help us make the choice on a very important purchase and made us very comfortable and not pressured to make a rushed decision. We will be sure to recommend others to shop as we did and to be sure to inform them to ask for Mr. Arroyo for his great knowledge and his honest personality. We just hope others will have a good experience such as we did. Thank you for all the help and we hope to work with Mr. Arroyo again.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: scott macdonald

My Review of Prime Toyota/Scion:
great experience..no pressure.i arrived not quite sure of what i wanted in a vehicle, i thought maybe a camry and scott suggested that we try one out and try out also another car to be sure that this was the one that i really would be happy with. I was sold on the quality and drive. very happy with my new car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Gaither

My Review of Prime Toyota/Scion:
Eric Gaither was an excellent salesman, he greeted us with a big smile, shook hands and introduced himself, we felt right at home the minute we walked in. Eric answered many of our questions with great confidence in his product. Eric is a great salemen and I would recommend him to any of my friends. He sold us a 2010 Camry LE at a reseanoble price and we are very happy the we went to Prime Toyato in Saco and met Eric Gaither as our salesman. Conrad & Yvette Hebert.....

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Berto Arroyo

My Review of Prime Toyota/Scion:
I would absolutely recommed that anyone interested in purchasing a new or used car visit Prime Toyota in Saoco, ME and speak to Berto Arroyo! My fiance and I took the drive from MA to Saco and are very glad we did. Berto was very attentive and helped to make the car buying experience an enjoyable one. He was patient and answered all of my questions, allowing me to be confident that I made the right decision in the vehicle I ultimately purchased. Berto went above and beyond, and even followed up with telephone calls to ensure that I was satisfied. Thanks so much!

Share on Facebook

Was this review helpful to you? Yes | No