Prince Frederick CDJR

I ordered and received a 2022 RAM REBEL Echo-diesel from the dealership. the whole process was great. the the price offered in trade of my Gladiator and the discounts offered on the truck were great. I don' the dealership. the whole process was great. the the price offered in trade of my Gladiator and the discounts offered on the truck were great. I don't think i could have gotten a better deal anywhere. Jesse and the sales team were outstanding. Service has been good. Jennifer, Tina and I have had numerous encounters over my radio, my hands free module as well as a throttle/accelerator pedal relay/sending unit. As mentioned, the service team has been great. That said, RAM parts seem to take a long time to ship or fulfil an order to our neck of the woods. I waited almost three weeks for a throttle body replacement part, which didn't correct my issue and now have been waiting over two weeks for an accelerator pedal relay or sending unit. Not exactly sure what is. It has a "star" work order on it and RAM advised hooking up a sensor. Service mechanic was great and figured out it was likely associated with the accelerator pedal. I've had the vehicle and am driving it as alternative transportation is not available but the "bucking" due to the sending unit not working as it should is a little unsettling sometimes. So, in short, the beef is not with Prince Frederick CDJR but with RAM parts supply chain and delivery as i patiently await the arrival of the part. I'd buy another vehicle from PFCDJR and will continue to use the dedicated service department for my maintenance needs. More

When my wife and I pulled into your lord this past Monday, we purposely did it a bit late hoping to NOT attract attention. Just looking. I just wanted to get an idea on price for a RAM truck. Past ex Monday, we purposely did it a bit late hoping to NOT attract attention. Just looking. I just wanted to get an idea on price for a RAM truck. Past experiences from other dealers made us feel like hamburger in a piranha tank. I was walking back to my wife's car because no price stickers visible on trucks that appealed to me. But Mr. Robbie Gaines approached me, asking if I had any questions. I took a chance and told him what I was looking for. He immediately pulled Keys to all 4 trucks I expressed an interest in. ,Then went back inside to get a plate to test them.. He patiently put up with my wife and I testing several trucks. I apologized for the late hour, HIS response was I don't leave until my last customer is satisfied. He figured out a trade in for my truck , that was not even with me and presented me with a total price . I told him I wanted to take the price home and talk it over with my wife. No objections , he told me he worked open to closing next day., I told him I was pretty sure I was going to buy the third ram I tested and I would be back at 0900. No pressure to not leave. THAT IS WHAT HELPED ME DECIDE TO BUY IT. I TEXTED Robbie 0900 Tuesday morning , I had forgotten I needed to remove all my gear after I picked up my trade in from the shop. Robbie had my truck under the tent , filled with gas and cleaned. He had me set up with the lady who takes care of aftermarket stuff like bed liner, protective treatments, side steps. She was very knowledgeable. The next step was where I have walked out before ,FINANCING. Dee was very transparent and thorough explaining all the warranty plans and finance options. All in all a very complete and surprisingly comfortable experience. My wife and I will be recommending your dealership. More

Everyone from the salesman Bradley and Danny the finance manager to the employee, whose name I have forgotten, who helped deliver the truck to my home at 6pm on a friday night were all great. They did 95% o manager to the employee, whose name I have forgotten, who helped deliver the truck to my home at 6pm on a friday night were all great. They did 95% of the paperwork via emai. Easiest vehicle purchase ever. Thank you all More

I loved everything about this dealership. They were very patient and did not stop until they found the perfect car for me. Brad and the management team were very nice and accommodating. I wou They were very patient and did not stop until they found the perfect car for me. Brad and the management team were very nice and accommodating. I would highly recommend this dealership! More