Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
704 Reviews
Call Service Center (210) 732-7121

704 Reviews of Principle BMW of San Antonio - Service Center

Sort by
August 22, 2025

Super clean. Lauren Montez was amazing. Great loner car. Great service pricing. Professional and caring. More

by cjpcustomart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Montez is the reason I will be coming back.
Report | Print
Aug 25, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

August 22, 2025

First time oil change at Principle and the staff was outstanding on every level!! Very courteous and polite! Great team at Principle SA! Definitely recommend! More

by normapastrano73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change department
Report | Print
Aug 25, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

August 19, 2025

Competent, courteous and professional. An obviously skilled technician. Met me at my car promptly upon my arrival and advised me as to what additional service my car needed. Preformed the More

by missy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michal
Report | Print
Aug 21, 2025 -

Principle BMW of San Antonio responded

Hello Missy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2025

My work done at BMW went well, there was a couple issues that were handled and taken care of-my service rep did a very good job… More

by Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gamboa
Report | Print
Aug 11, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 06, 2025

Ryan Mararac is more than a 5 but a 10 Representing BMW Principle of San Antonio Luis!!! More

by aa314a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
Report | Print
Aug 09, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 05, 2025

Service advisor was excellent and service was perfect I rate both service and advisor as five star More

by Jeanbluestein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Report | Print
Aug 05, 2025 -

Jeanbluestein responded

Service advisor was excellent as was the service I rate them as five star

Aug 07, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2025

It seems that 3 1/2 hours was a long time to wait but that’s okay. My car was “lost” after it came down but was at the carwash. I specifically requested the car not be washed. I requested a new key batte More

by aessary
Workmanship
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 30, 2025

Richard is absolutely a great asset to your service team. He’s very informative and connects well with his customers while building trust. More

by Jason.Cox
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Jul 31, 2025 -

Principle BMW of San Antonio responded

Hello Jason, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2025

Courtesies are great and service was excellent. I only wish.there was a dealership in New Braunfels Tx to make service so much closer to my home. More

by pefraser72633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Customer service in the service department needs improvement. It is very difficult to get in touch with your service advisor and they give the impression that they don’t care very much. More

by Rosie508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren
Report | Print
1
2
...
71