Principle BMW of San Antonio - Service Center

The people there are good at what they do, very professional and friendly, they offer transportation to its customers if your car is not ready on time, clean eating area where you can watch sports professional and friendly, they offer transportation to its customers if your car is not ready on time, clean eating area where you can watch sports and something else on its 2 wide screen tv's in that area...5 stars More

Excellent service, timely repairs and honest feedback of the need for the repairs and cost of repairs. the need for the repairs and cost of repairs. More

Great service and my service advisor Filbert always takes care of me and goes above and beyond care of me and goes above and beyond More

Lauren was the best service advisor I’ve had in years. She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when yo She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when you’re spending a lot of money on service. More

Service department is always busy but efficient. The staff is knowledgeable and very professional handling repairs. The staff is knowledgeable and very professional handling repairs. More

Needed service for an AC blowing warm air, brake fluid flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low coolant and leak in the radiator. I elected to get the radiator repaired rather than replaced. Picked up the vehicle the next day and noted that I did not receive the complimentary car wash nor were the oil change and brake fluid service notifications reset. Two days later the AC isn’t working while the radiator fluid level is in the acceptable range. Now I wonder what I paid for? If the reset wasn’t complete on the oil change and brake fluid flush, perhaps nothing was done and I’m a fool for trusting Principle BMW of San Antonio. Now waiting on a call back from Donovan the service rep. More

Service Advisor, Gilbert Vasquez has been outstanding across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to r across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to resolve concerns I've had with my vehicle. More