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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
700 Reviews
Call Service Center (210) 732-7121

700 Reviews of Principle BMW of San Antonio - Service Center

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August 06, 2025

Ryan Mararac is more than a 5 but a 10 Representing BMW Principle of San Antonio Luis!!! More

by aa314a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
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August 05, 2025

Service advisor was excellent and service was perfect I rate both service and advisor as five star More

by Jeanbluestein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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Aug 05, 2025 -

Jeanbluestein responded

Service advisor was excellent as was the service I rate them as five star

July 31, 2025

It seems that 3 1/2 hours was a long time to wait but that’s okay. My car was “lost” after it came down but was at the carwash. I specifically requested the car not be washed. I requested a new key batte More

by aessary
Workmanship
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2025

Richard is absolutely a great asset to your service team. He’s very informative and connects well with his customers while building trust. More

by Jason.Cox
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Jul 31, 2025 -

Principle BMW of San Antonio responded

Hello Jason, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2025

Courtesies are great and service was excellent. I only wish.there was a dealership in New Braunfels Tx to make service so much closer to my home. More

by pefraser72633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Customer service in the service department needs improvement. It is very difficult to get in touch with your service advisor and they give the impression that they don’t care very much. More

by Rosie508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren
Report | Print
July 18, 2025

The dealership is nice and clean. The staff is very friendly and professional. I am extremely satisfied with my last visit. More

by Antonio.d.barron76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
Report | Print
Jul 20, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Quick and efficient one-day service on my BMW. Appreciated a complimentary LIFT ride. Would return for future maintenance. More

by Lbedoyt1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John G.
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Jul 13, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 06, 2025

Associates are very helpful very knowledgeable vey professional very informative very precise and they are thorough More

by jraluyen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2025 -

jraluyen10 responded

Holly Bell is very professional very helpful knowledgeable and informative

July 04, 2025

Everyone was kind and organized. My advisor has great communication in updating me about my car status. More

by Lauraann35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Cassil
Report | Print
Jul 04, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Feel free to reach out to us if you need anything. Have a wonderful day.

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