Priority Acura

I would like to share my experience with you guys since Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were mad Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were made to Amber Alcaraz, customer relations and Stacy Cummings, VP: I was physically assaulted during my last visit EVER to Priority Acura on 11/15/2021. The sales associate, and the person that sold our 2020 Acura MDX, Nicholas Gillary forcefully restrained me in the building, forcefully put hands on me after repeated attempts to let go of me and let me leave. Due to the employees escalating the situation Chesapeake police were involved and the situation concluded with me having the choice to go to the magistrate and take out charges for "simple assault" on him. I feel Priority automotive as a huge corporation has a duty to protect me and every other customer that walks through the door. I feel that duty was breached by not having security cameras in place, inadequate training of staff and other staff members allowed the employee to assault me. Worse off the manager was sitting behind the wall listening to the incident happen. I never thought going to the dealership, especially a large name such as PRIORITY or ACURA a staff member would physically put hands on me and allowing the situation to escalate to assault charges. I really don't want to continue on with the criminal charges but I was hoping to hear from priority but I have since given up hope. I asked the manager what was going to be done to resolve this and he said "training and write up" but I don't feel like that is sufficient but I also don't think it warrant's criminal charges Va Code 18.2-57 Class 1 misdemeanor charges. Rob- Former Priority Acura Customer More

The Priority team made it easy to search for a vehicle online, schedule a test drive and purchase a vehicle. Jeff, my sales agent, was quick to meet all my needs and was efficient and contentious with my online, schedule a test drive and purchase a vehicle. Jeff, my sales agent, was quick to meet all my needs and was efficient and contentious with my time. The Priority care and service offerings are excellent and I am very happy with my purchase and experience. Thank you Jeff and the Priority Acura team. More

Maurice was fantastic. He treated us like family. This was my first time working with him. I have been an Acura customer for over a decade. They have always taken good care of me! was my first time working with him. I have been an Acura customer for over a decade. They have always taken good care of me! More

Jeff was amazing, told him what I was looking for and he gave me exactly what I wanted. Thank you for your time and service for helping me choice my perfect vehicle. gave me exactly what I wanted. Thank you for your time and service for helping me choice my perfect vehicle. More

Working with Priority Acura and Maurice Hawkins in particular was a great experience! Maurice took the time to figure out what I was looking for and helped me to find the vehicle that was the best fit particular was a great experience! Maurice took the time to figure out what I was looking for and helped me to find the vehicle that was the best fit for me. I would highly recommend Maurice Hawkins. More

Maurice was very attentive to what I wanted. He worked hard to show me vehicles I was interested in. He was a pleasure to work with. hard to show me vehicles I was interested in. He was a pleasure to work with. More

Great dealership. My wife and I have been purchasing or leasing vehicles there since around 2007. Great staff all around! We love coming here for our vehicles. leasing vehicles there since around 2007. Great staff all around! We love coming here for our vehicles. More

Priority Acura and Maurice Hawkins will have my business on my next purchase! The entire team is super professional, Acura enthusiasts and just good people! Thanks for a great experience! on my next purchase! The entire team is super professional, Acura enthusiasts and just good people! Thanks for a great experience! More

Priority Acura has been my dealership of choice for almost 14 years. The entire staff is always friendly and helpful. They provide wonderful service from the minute you arrive at the dealership all t almost 14 years. The entire staff is always friendly and helpful. They provide wonderful service from the minute you arrive at the dealership all the way to the parts and service departments. More

I enjoyed my car buying experience at Priorty Acura. The staff was friendly and courtesy at all times. I appreciated Maurice’s professionalism and willingness to work with me! staff was friendly and courtesy at all times. I appreciated Maurice’s professionalism and willingness to work with me! More