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Priority Lexus Newport News

Newport News, VA

4.9
672 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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12831 Jefferson Avenue

Newport News, VA

23608

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Showing 672 reviews

July 02, 2026

Thank you for changing oil and state inspection. You guys are always doing a great job. I am satisfied of your service. More

by Yunor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2026

We were very happy with our experience at Priority Lexus. It is first rate. Our salesman Corey, was exceptionally professional and considerate of our needs. He is more of a listener than a talker, which is a More

by Rob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Corey,Anderson
Jul 02, 2026 -

Priority Lexus Newport News responded

Rob, we're delighted to hear that Corey made your car buying experience so enjoyable at Priority Lexus Newport News. Thank you for choosing us and for sharing your fantastic feedback!

June 30, 2026

My wife and I are very pleased with the new car and the service by all the staff and my our salesperson Mohammed. More

by Richard price
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick (Frenchie) Antar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2026 -

Priority Lexus Newport News responded

Congratulations on your new car, Richard! We are so pleased that Mohammed and the rest of our team made the experience a five-star one. We will pass along your kind words! Enjoy your new ride! -Priority Lexus Newport News

June 30, 2026

Our recent visit on a recall was handled in a good timely manner. Well done More

by b.dobyan54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 01, 2026 -

Priority Lexus Newport News responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that your recent recall visit was handled in a timely and efficient manner. We know that recall appointments can sometimes be an unexpected interruption to your schedule, so our goal is always to get the job done right and get you back on the road as quickly as possible. We appreciate your business and look forward to providing you with another well-done, seamless experience on your next visit!

June 29, 2026

If you ever want to get a Lexus I recommend Priority Lexus Newport News. Let me tell you why! First off my expectation was Togo in get pressure to buy everything I didn't need, and spend hours defending More

by Jbeck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick (Frenchie) Antar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Amanda, and sales manager
Jun 30, 2026 -

Priority Lexus Newport News responded

We're delighted to hear your experience with Laura and our team was smooth and enjoyable from start to finish. Thank you for choosing Priority Lexus Newport News, and congratulations on your new Lexus! Safe travels!

June 29, 2026

He is very professional in every manner and he is a great listener, which is very important! More

by SB85
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Darrell
Jun 30, 2026 -

Priority Lexus Newport News responded

Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that your advisor was highly professional and, most importantly, a great listener. Truly taking the time to understand your needs and listen to your concerns is at the heart of excellent service, and it makes all the difference. We truly appreciate your business and look forward to providing you with that same attentive, top-tier care on your next visit!

Jun 30, 2026 -

Priority Lexus Newport News responded

Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that your advisor was highly professional and, most importantly, a great listener. Truly taking the time to understand your needs and listen to your concerns is at the heart of excellent service, and it makes all the difference. We truly appreciate your business and look forward to providing you with that same attentive, top-tier care on your next visit!

June 27, 2026

I was in the market for a new truck, Mohammad was great very knowledgeable, he is a people person and just all around nice guy, he took great care of us and really cared about what we wanted , We love our More

by Tammy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2026 -

Priority Lexus Newport News responded

Hi Tammy, we are so happy to read such a great review about Mohammad and the rest of our team at Priority Lexus Newport News! Congratulations on your new 2026 GX 550!

June 24, 2026

Happy to get MSRP pricing here. We were not informed of the Sirius XM Radio deal with Lexus only available at time of purchase. Extremely disappointing. Door guards were purchased b More

by AD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 25, 2026 -

Priority Lexus Newport News responded

Thank you for your review. While we're happy to hear you received fair pricing, we're sorry for any inconvenience regarding the Sirius XM Radio deal and door guards. We will pass your feedback along to the team, and if you have any further questions, please feel free to reach out. Take care, AD. - Priority Lexus Newport News

June 19, 2026

Great service well informed good clean facilities and willing to work with you and satisfy every customer questions More

by Ruffin_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2026 -

Priority Lexus Newport News responded

Thank you for choosing Priority Lexus Newport News! We are happy the team made the experience easy and comfortable. We look forward to helping you again!

June 19, 2026

They found a fault in my lane keeping assist function and identified the fix. They ordered the parts and made the repairs in a timely manner. They provided a loaner car of the same model. All went well. More

by ken.spencer49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2026 -

Priority Lexus Newport News responded

Hi Ken, we're glad our team could assist with your lane keeping assist function at Priority Lexus Newport News. We appreciate your feedback and wish you safe travels ahead!

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