Priority Lexus Newport News

Lexus Customer for Life I bought my first vehicle from CB Lexus in Dec 2013. They made me feel comfortable and responded pleasantly to all my questions and concerns. Due to t I bought my first vehicle from CB Lexus in Dec 2013. They made me feel comfortable and responded pleasantly to all my questions and concerns. Due to the great experience I had with them before, I purchased another vehicle from CB Lexus in July 2014. The salesman was fairly new but still handled everything with true professionalism. I recently ran into the salesman about a week ago and he still remembered me despite it being a year later. He even remembered the exact car I traded in. Talk about the comfort of familiarity. I truly have nothing but good things to say about the folks and culture of exemplified over at the Charles Barker NNews Lexus dealership. I honestly believe that the 2 purchases I made at that dealership made me a Lexus customer for life. If I ever move to a different location I can only hope that the other Lexus dealerships follow suit. More

My buying experience Mohamad was a pleasure to deal with. He listened to what I wanted & delivered on his promises. I would highly recommend him to anyone who is looking t Mohamad was a pleasure to deal with. He listened to what I wanted & delivered on his promises. I would highly recommend him to anyone who is looking to buy a new or used Lexus. More

Charles Barker Lexus and Mohamad Mayassi are simply the best Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in ou Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in our experience. We worked with Mohamad Mayassi during our recent purchase - his courtesy, patience, knowledge and exuberance are amazing. He has earned our complete trust and our respect. He is indeed an outstanding ambassador for Charles Barker Lexus. We also worked with Kevin Morgan who is truly an expert in the exceptional technolory provided by Lexus, as well as Thomas Cahoon, Tony Rutherford, and Nancy Van Kylen. We are new to Lexus but we will be back - with product, service and people like this, there is simply no other option. Thank you Mohamad and everyone at Charles Barker! More

Service that not just meets your expectations---surpasses!! Purchased a NX 200t, June 8....my sales consultant, Renjit Oommen , made my day! Having been in retail management and buying, I was so impressed wit Purchased a NX 200t, June 8....my sales consultant, Renjit Oommen , made my day! Having been in retail management and buying, I was so impressed with his customer service skills...very informative, and professional. He bent over backwards to make our shopping experience enjoyable and informative. I would have loved to have had a sales associate like him.on my sales force.!!!!! Have told my neighbors and family members to go see him , when they are in the market for a car. THANKS FOR MAKING MY DAY!!!!!! Would like to thank Kevin Morgan for all his patients and assistance in getting me started..... (:) Everyone in the dealership greets you with a smile and friendly exchanges...when they see you they go out of their to make you comfortable...even in pasting.....atmosphere in dealership is friendly and warm....left dealership not only with a vehicle but a feeling that I have meet some exceptional people. More

Buying a Lexus from Charles Barker is a good experience Our 3rd Lexus from Charles Barker. All purchases have been the same: - Great product - Knowledgeable folks - Straight forward pricing discussions Our 3rd Lexus from Charles Barker. All purchases have been the same: - Great product - Knowledgeable folks - Straight forward pricing discussions - The 'extras' that we want; e.g. paint protection, pre-paid maintenance - Staff listen to needs and values - Staff values our presence - Professional treatment and no gimmicks Starts with Mohamad who has been working with us for months as we got ready and made up our mind. Feel like he would turn Lexus upside down to find what we want and give us a straight offer. Tony finishes the sale with a degree of no-gimmick/professional approach that was appreciated and refreshing. Kevin adds the post-sale instruction with a friendly and effective manner. Add all this to the kind of service treatment ("They always make me feel like a queen." says my wife) we get we get from Lilly and its no wonder we are repeat customers. See y'all for number 4...many years in the future: too bad Lexus is such a reliable car. More

Kevin Morgan Kevin was extremely helpful for my wife and I. He answered all our questions and helped me understand the new Lexus and especially the updated Apps. Kevin was extremely helpful for my wife and I. He answered all our questions and helped me understand the new Lexus and especially the updated Apps. He is one of the best. More

Great buying experience for our first Lexus! My wife and I had a great experience buying our RX 350 at Charles Barker Lexus Newport News! From the moment we walked in until several visits later My wife and I had a great experience buying our RX 350 at Charles Barker Lexus Newport News! From the moment we walked in until several visits later when we drove our new car away, everyone was wonderful to work with, especially our superb sales rep, Mo Mayassi! Mo constantly strived to work every issue and answer every question and concern we had along the way and made us feel comfortable in the process—he is a consummate professional who puts people first and is the epitome of the definition of customer service – in fact, I looked up “customer service” in the dictionary and found Mo’s picture there:) Absolutely top-notch !! Mo was our main man but he had a great set of team mates helping him and us make the process flow smoothly: Kevin Morgan did a great job explaining all the technology and vehicle operations and he followed up with me yesterday on a few questions he promised to get back to me on—again, spot-on customer service! Tony Rutherford made the financial/business end of the experience a smooth process and was great explaining terms and conditions as well as service plans and other options/questions we had to wrestle with, in the easily understandable style of a seasoned pro – yet with the humor to (almost) make it a pleasure to sign our lives away :) ! Finally, Thomas Cahoon, provided the final touches that helped make all of your folk’s efforts come to fruition – everyone was not only extremely knowledgeable but had a warm sense of humor and made us feel at home --- as if we were part of a family instead of just working with a dealership – and that is a differentiator not lost on a customer and it especially made a very positive impact on my wife and me. Thanks again and look forward to continuing the relationship throughout our ownership of a great car from a five-star dealership family! Rich & Bunnie Gibaldi More

Great Experience at Dealership Thanks to MR Renjit Oommen me and my wife had a GREAT first time experience at Charles Barker LEXUS our purchase was at a great price very clean fac Thanks to MR Renjit Oommen me and my wife had a GREAT first time experience at Charles Barker LEXUS our purchase was at a great price very clean facility and great coffee nice expensive coffee machine. great staff helped us from beginning to end. More

Loved the whole experience! This was our 1st Lexus purchase experience. Our salesman was Mohamad Mayassi.......What a memorable and outstanding experience my husband and I had de This was our 1st Lexus purchase experience. Our salesman was Mohamad Mayassi.......What a memorable and outstanding experience my husband and I had dealing with Mohamad!!! Not once did he make us feel pressured or persuaded. He was very courteous, knowledgeable and professional. I would definitely purchase from this dealer again. More

New car purchase I love the way the people atCharles Barker Lexus in NN, VA work to satisfy customers. This is the second time I have bought from them. they gave me a I love the way the people atCharles Barker Lexus in NN, VA work to satisfy customers. This is the second time I have bought from them. they gave me a fair trade for my Venza and worked with the USAA buying service. I will be back, but not for a long, long time. I kept my last Lexus for 120,000 miles and it still looked new. Charles Barker is selling a great product and their service dept. is great. More