Priority Lexus Newport News

The "Mayassi Touch" Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combinatio Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combination. The principles surface from the second you encounter him. He assesses your needs: work, personal other sometimes special needs...e.g. transporting a disabled parent. The, customer interests, what does he/she want for these purposes, or needs: a "G" class or RX, maybe a sedan. Finally, what can the customer prudently sustain by way of financial burden: cash, loan, lease? Nothing pushed your way; he subtly lets the customer analyze his options, a choice made, he'll comment on it, maybe even suggest something else. I commend Charles barker for adding these talents to its Salesforce. Bob Lockwood Customer, May 2105 More

Valentino is fantastic! They have a large selection of cars and made the car buying experience very easy. This is a great dealership that offers you fair prices on fixed up u They have a large selection of cars and made the car buying experience very easy. This is a great dealership that offers you fair prices on fixed up used cars and new cars. I highly reccomend it. More

Sales and service Renjit Oommen did a great job helping us purchasing our car. He explained the process very well and answered all of our questions. He represented t Renjit Oommen did a great job helping us purchasing our car. He explained the process very well and answered all of our questions. He represented the company well. I would recommend him to others. We are already looking to buy our next vehicle from Lexus. More

Great customer service! Renjit made purchasing a car an enjoyable experience. The customer service provided was outstanding! Also thanks Tony you were GREAT! Take a moment to Renjit made purchasing a car an enjoyable experience. The customer service provided was outstanding! Also thanks Tony you were GREAT! Take a moment to stop by, you just may leave with a new car. More

Awesome sales/service I have purchased 5 cars in my lifetime and never has the customer service been as excellent as it is at Charles Barker Lexus, Renjit Oommen was my sal I have purchased 5 cars in my lifetime and never has the customer service been as excellent as it is at Charles Barker Lexus, Renjit Oommen was my sales associate and if u are looking for anyone that has your best interest at heart you should go down to Lexus and ask for him you will not be disappointed! Tell him Sherita sent you! :) More

Love our new RX350!! We asked specifically for John Keck based on the experience of good friends who had dealt with him in the past, and were not disappointed. John provi We asked specifically for John Keck based on the experience of good friends who had dealt with him in the past, and were not disappointed. John provided a relaxed situation that had been (for me and for my wife) stressful in the past at other dealerships. We had looked at other premium brands, but decided that our overall satisfaction with her 2004 RX left us with no option than to replace it with another when buying time came around. We are most pleased with our purchase and found all the folks at Barker very pleasant to deal with. There was never any pressure, never anything but the desire to put us in a new car that met our needs. I highly recommend them if you are looking for a luxury vehicle. We also returned to them based on the quality service we have received on the old Lexus, and expect nothing to change in the future. More

sales experience The best car buying experience i ever had was with Mr. Renjit Oommen sales man he was very friendly to us and very dedicated to yall dealer ship .t The best car buying experience i ever had was with Mr. Renjit Oommen sales man he was very friendly to us and very dedicated to yall dealer ship .the only problem we had was the car was not clean out properly but they fix that issue More

Glad I Chose Charles Barker Lexus of Newport News The saleperson as well as the entire staff was very professional and courteous. They provided me with the top-notch service that Lexus is known for. The saleperson as well as the entire staff was very professional and courteous. They provided me with the top-notch service that Lexus is known for. My salses person, Renjit, did an outstanding job of assisting me and helping me get the perfect car for me. The finance manager, Tony, did an awsome job in explaining extended warranties, finance options, and other things that helped me make informed decisions about this piece of the process. I will let all of my friends who are looking for a car know to come to this dealership. All in all, I had a wonderful experience and I am glad that I became apart of the Lexus family. More

Great , Pleasant buying experience These 2 fine gentlemen ( Renjit Onmmen & Tony Rutherford ) made my buying experience a most memoriable and preasant one , Both were very courteous and These 2 fine gentlemen ( Renjit Onmmen & Tony Rutherford ) made my buying experience a most memoriable and preasant one , Both were very courteous and professional , They took care of all my needs and went above and beyond to keep me in my comfort zone , Great customer service ,Will definitely return again in the future , More

Thanks for the Great Service! Chris and I are elated to have met Renjit Oommem. Renjit responded to us from an online request almost immediately. He provides us with excellent cust Chris and I are elated to have met Renjit Oommem. Renjit responded to us from an online request almost immediately. He provides us with excellent customer service from the moment we spoke to him and our communication continues today. We came to the dealership hoping to get out of a lease contract and into an ownership vehicle. Well, Renjit put us in our dream car, a “Drop Top” IS 350 C Deep Blue Convertible with white leather interior. We love this vehicle. We also extend thanks to the entire team for being so friendly throughout the entire purchasing process. This is our second Lexus and we love the car, it is truly top of the line. Ask for Renji, he is thorough and will make it happen for you. We still can’t believe that we are driving in our dream car at last. We are still speechless. Thank Renjit for making this happen!!!! More