Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Priority Lexus Virginia Beach
Virginia Beach, VA
399 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 399 reviews
August 10, 2025
Excellent customer service. I was seen and serviced at my appointment time and the work was completed in a very reasonable amount of time. The waiting facility was clean, comfo I was seen and serviced at my appointment time and the work was completed in a very reasonable amount of time. The waiting facility was clean, comfortable, had fresh coffee ( even in the afternoon). Wonderful overall experience, considering my car needed to be worked on. More
by Ecsavage1
Employees Worked With
Isabella
August 09, 2025
We were impressed with the way Priority operates. We felt this was the best experience we've ever had with a dealership ever. They kept us informed, even provided us with a video of the work. They We felt this was the best experience we've ever had with a dealership ever. They kept us informed, even provided us with a video of the work. They were prepared when we arrived they had the loaner all set to drive off the lot. Engine and a/c running and. car pointed to leave.. More
by kkilby
Employees Worked With
Mike Moore
August 07, 2025
This 5-star review is based on the service and attention we got from Isabella Rodriguez! My past experience was not very good; however, Isabella has restored my confidence in Priority Lexus. we got from Isabella Rodriguez! My past experience was not very good; however, Isabella has restored my confidence in Priority Lexus. More
by claytonclovell
Employees Worked With
Isabella Rodriguez
August 05, 2025
Easy, no hassle very accommodating. My sales person was Lila I loved working with her. The entire experience was a very good one. I would certainly recommend Priority Lexus for your nex My sales person was Lila I loved working with her. The entire experience was a very good one. I would certainly recommend Priority Lexus for your next care buyer experience. More
by marksbarbara8
Employees Worked With
Reid schiff
August 04, 2025
The service department bent over backwards to fix my battery issue. I really appreciate their help so much. I was back on the road in no time. battery issue. I really appreciate their help so much. I was back on the road in no time. More
by Kay
Employees Worked With
Service Advisors on August 2, 2025.
August 02, 2025
Needed an emergency tire service without a Scheduled appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experien appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experience was “ Elite “ . Thank you BW More
by BW
Employees Worked With
Samantha Petrosky
August 02, 2025
Craig was great, but I don’t like that Priority Lexus in VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they d VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they did before. You think 5% is a discount that’s nothing, you might as well get rid of it. We pay a lot for a new Lexus and maintenance thereafter. That was a bad decision especially in this economic climate. More
by cgood32
Employees Worked With
Craig
