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Priority Lexus Virginia Beach
Virginia Beach, VA
545 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 545 reviews
January 12, 2026
Had a very customer oriented service experience, Michael was communicative and made me feel as though my time was valued. Will definitely be back was communicative and made me feel as though my time was valued. Will definitely be back More
by Kevensweeney
Employees Worked With
Michael Moore
January 11, 2026
This was the most positive experience we have ever had purchasing/leasing a new car. Everyone was very informative and kind. We especially appreciated Cameron's efforts, knowledge, respect, and genuine ca purchasing/leasing a new car. Everyone was very informative and kind. We especially appreciated Cameron's efforts, knowledge, respect, and genuine caring. He took extra measures to ensure our trip back home to the Outer Banks was safe, such as activating our cell phones and CarPlay. He fully explained all the safety features of the car. We look forward to returning at the end of the lease term to continue our relationship with Priority Lexus. More
by Johnny8450
January 11, 2026
I totally rely on Mike, our service coordinator, to take care of my Lexus vehicle(s). He always promptly returns my calls; coordinates the required service, provides a “loaner” and keeps well informed durin care of my Lexus vehicle(s). He always promptly returns my calls; coordinates the required service, provides a “loaner” and keeps well informed during the service process. My car was completed quickly and professionally and was totally washed and cleaned. More
by Bclifford
Employees Worked With
Mike (Service Coordinator)
January 04, 2026
I have a great service advisor which takes good care of my car . I get a loaner car if my service will be too long. I like how Lexus shows me a video of my car while it’s being serviced. my car . I get a loaner car if my service will be too long. I like how Lexus shows me a video of my car while it’s being serviced. More
by Coco
Employees Worked With
Mike Moore
January 04, 2026
You cannot find a better dealership. They are always courteous and responsive to your needs. Rosalie is an excellent service rep. They get an A plus rating. They are always courteous and responsive to your needs. Rosalie is an excellent service rep. They get an A plus rating. More
by Dtippolito
Employees Worked With
Steve Fleeger 5 star
