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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
605 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 605 reviews

March 16, 2026

The experience was exceptional. Everyone one from my agent, the manager and the financial agent were amazing. I was treated well throughout the process. They all made the process as More

by Rl.gaskins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lila
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Mar 16, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback about our team! We truly appreciate your support and we hope to see you again at Priority Lexus of Virginia Beach.

March 16, 2026

Priority always provides great and timely service with no headaches. Corbitt is great over there. More

by tcaskill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbit Carrol
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Mar 16, 2026 -

Priority Lexus Virginia Beach responded

Thank you for the fantastic feedback! We are thrilled to hear that Priority always provides you with great, timely service and a headache-free experience. We take pride in making every visit as smooth as possible, and we will be sure to share your kind words with Corbitt. We look forward to seeing you again!

March 15, 2026

The pricing for service wasn’t accurate from the service advisor which caused so much confusion. I had to leave and come back a couple to times, first to show the quote I had a few months ago. Advisor didn’ More

by Melliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
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Mar 16, 2026 -

Priority Lexus Virginia Beach responded

We apologize for any confusion with our pricing and the inconvenience you experienced with your service visit. We will address your feedback with our team to ensure clarity and improved communication moving forward. Please don't hesitate to reach out directly if there's anything else we can address for you. Thank you, -Priority Lexus of Virginia Beach

March 15, 2026

This Lexus dealership is amazing. Everyone here is nice and willing to answer questions and provide you with fast efficient service More

by EmmanuelEs350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
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Mar 16, 2026 -

Priority Lexus Virginia Beach responded

Hi Emmanuel! Thank you for the 5-star review! We are so proud to have your support and will be sure to pass along your kind words to the team. We look forward to seeing you next time at Priority Lexus of Virginia Beach!

March 14, 2026

Dealership was very nice to work with no pressure sales. Delivered car as promised in perfect condition More

by claporte12
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Priority Lexus Virginia Beach responded

Thank you for your business and your five-star review! We appreciate you choosing Priority Lexus of Virginia Beach and we hope to see you again down the road. Safe travels!

March 12, 2026

The technicians work with you on time of repair and integrity of expectations. Craig kept me informed while waiting which I appreciated. Dealership needs to find a new manicurist - she did not know wh More

by Sheparhar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Smith
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Mar 12, 2026 -

Priority Lexus Virginia Beach responded

We apologize for the negative experience with the manicurist and will look into it. It's great to hear that Craig kept you informed and provided excellent communication. We value your feedback and hope to serve you better in the future. Thank you, from the team at Priority Lexus of Virginia Beach.

March 11, 2026

Since I purchased my Lexus the service received has been outstanding, my service representative is awesome. 👏 More

by bejaran6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbitt and Cliff
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Mar 11, 2026 -

Priority Lexus Virginia Beach responded

It's fantastic to hear that you're so satisfied with both your Lexus and the support at Priority Lexus of Virginia Beach. We’ll be sure to share this with our team. Safe travels!

March 09, 2026

Quick and easy check in process. Service completed in a timely manner. All around great service, courtesy, and welcoming. More

by Skeletor1217
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie
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Mar 11, 2026 -

Priority Lexus Virginia Beach responded

Thank you for the fantastic feedback! We are thrilled to hear that you enjoyed our quick and easy check-in process and that your service was completed in a timely manner. Providing a welcoming, courteous, and efficient experience for all our guests is our top priority, and we look forward to seeing you again!

March 08, 2026

Great people who work there Gud service & timing Just little prices r high if compare with other companies More

by arunkumar7063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Priority Lexus Virginia Beach responded

We appreciate your business and your feedback! Thank you for choosing Priority Lexus of Virginia Beach and for sharing your experience with our team. See you next time!

March 07, 2026

The Priority Lexus Service Department is, as always, a department with knowledgeable, professionals who provide the very best service. Everything about my experience with them is first class. More

by Bill. Sherwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Mar 11, 2026 -

Priority Lexus Virginia Beach responded

Hi Bill, we're delighted to hear that our knowledgeable, professional team made your experience so positive! We appreciate your kind words and look forward to serving you again at Priority Lexus of Virginia Beach! Safe travels!

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