Priority Nissan Chantilly

Took my Frontier in for 30,000 mile service. I have a service plan that I assumed would cover the inspection of the vehicle. However, the dealership charged me $700 for the service with no communication service plan that I assumed would cover the inspection of the vehicle. However, the dealership charged me $700 for the service with no communication or explanation of the work needed prior to completion. Also, a recall was found on my car that was not performed but was told a part was ordered. Plus, the rep tried to sell my new tires and an alignment. I did not want either at the time but requested a follow-up appointment for the alignment. Three weeks later, I had received no phone call or contact from the dealership. I went in person to speak with the service manager. He was unable to operate his computer competently and offered very little in way of customer service. I am very unhappy with this dealership and their staff and will NEVER return nor allow them to contact me in the future. More

I went to this dealership looking to buy a specific car and Henry was my salesman. He was pleasant and funny but when we had done all we could for the day he promised me 3 separate times that he would be c and Henry was my salesman. He was pleasant and funny but when we had done all we could for the day he promised me 3 separate times that he would be calling me on Monday (this was on a Saturday) no later than 3pm. It's been a week and I still have not heard back from him. I have decided to go to the Nissan dealership in Fairfax instead. More

Tried new Chantilly Nissan after yrs. of loyal patronage to other local dealer. Xterra brought in for brake job, exhaust noise, and detailing. Only 2,000 miles later and they say we need another complete br to other local dealer. Xterra brought in for brake job, exhaust noise, and detailing. Only 2,000 miles later and they say we need another complete brake job, exhaust noise still there, and promise to redo pitiful, failed detailing not going to happen as not documented in their system. We rescued our car from Chantilly Nissan with ZERO confidence in their service and took it to the other dealer who we paid to have ALL the work done AGAIN!!!! BEWARE OF CHANTILLY NISSAN SERVICE. Taking a car in there for service is begging for grief and double the expense. Nissan corp. rep has NO influence whatsoever, and just gathers info. w/o offering any resolution. More

We had service done at the dealership a few weeks ago and we were so impressed by that experience that we decided to up grade our car. When we stopped back in to look at cars they had, several service employ we were so impressed by that experience that we decided to up grade our car. When we stopped back in to look at cars they had, several service employees recognised us and said hello. Which was nice. The salesman was very polite and courteous. The whole buying process was very easy and relaxed. We feel we got a great price on a great product, very friendly service, and we will certainly recommend the dealership to friends in the future. More