Pristine Mitsubishi

Marcus and ryan and great thank you for making This as honest and easy as possible honest and easy as possible More

What an awful dealership. I didn't have a buying experience because they never returned my calls. I was supposed to have a car shipped, and all I needed was a routing number s I didn't have a buying experience because they never returned my calls. I was supposed to have a car shipped, and all I needed was a routing number so I could wire the money. The sale was a done deal, but Ashley never called me back, and neither did the manager. How absolutely stupid is that. More

​I am sharing my experience to warn anyone considering Pristine Mitsubishi in Commack. I found a vehicle on CarGurus with the lowest market price, but after my experience, it’s clear their business model Pristine Mitsubishi in Commack. I found a vehicle on CarGurus with the lowest market price, but after my experience, it’s clear their business model relies on deception. ​The False Promises: Before driving 2.5 hours to the dealership, I spoke with Kelly. I specifically asked about "bait and switch" fees because of their numerous 1-star reviews. She repeatedly assured me that the price was firm and the only additional costs would be title, registration, documentation, and taxes. She guaranteed there were no hidden fees. ​The Reality Check: ​Scheduling Disaster: I arrived for my 11:00 AM appointment with the Sales Manager, Marcus. He didn't show up until 11:50 AM and had the nerve to tell me it was "impossible" for me to have an appointment because he wasn't scheduled to work. I had to show him their own confirmation texts to prove I wasn't lying. ​Vehicle Condition: Despite the "clean" video they sent me, the car was in poor shape. It had a massive dent in the door, a destroyed front bumper corner, and a loud, concerning noise coming from the front passenger wheel during the test drive. ​The Price Jump: When we finally sat down to discuss numbers, the $19,500 price I was quoted over the phone jumped to $23,500. That is a $4,000 difference in hidden fees. ​Lack of Accountability: When I confronted them about wasting my time, Marcus promised to follow up. He left one message, but since then, it has been impossible to reach him. His voicemail is conveniently full, and when I reached Kelly again, she tried to blame an "automated system" for the scheduling and pricing errors. ​I told her clearly: Whether it is a system or a human, it is the face of the dealership. Blaming software for a 5-hour round trip of lies is unacceptable. This place is not a serious business; they lack coordination, training, and—most importantly—integrity. ​Verdict: They bait you with low prices to get you in the door and then hit you with thousands in fees. Save your time, your gas, and your money. Go elsewhere. More

This dealership is definitely shady, they had me signing a lot of paperwork salesman Andy gave me on interest rate & terms but when I reviewed my paperwork the next day when I got home they switched the con a lot of paperwork salesman Andy gave me on interest rate & terms but when I reviewed my paperwork the next day when I got home they switched the contracts. Omar the finance manager is very shady.review your paperwork & don’t sign anything without numbers on it. I will be initiating legal action and contacting the attorney general and the Department of consumer affairs on this dealership. More

When the time came to discuss pricing, the sales person threw in $6000 worth of fees all dealership profit. Did not include tax title registration for a car that had been sitting on their lot for 83 days a threw in $6000 worth of fees all dealership profit. Did not include tax title registration for a car that had been sitting on their lot for 83 days and counting. Save yourself hours, Avoid this dealership atall costs. More

Requested OTD for 2023 Kia EV6 RWD—quoted "$18,995 + tax/DMV/doc". Confirmed no LoJack on phone. Revealed as forced add-on in fine print. Refused written honor of quote; suggested manager only. Pattern tax/DMV/doc". Confirmed no LoJack on phone. Revealed as forced add-on in fine print. Refused written honor of quote; suggested manager only. Pattern matches other complaints. More

My car buying experience was great, Marcus was very helpful and made everything so easy. I will definitely refer others. helpful and made everything so easy. I will definitely refer others. More

Thank you so much for the great deal Marcus and Ryan are a team I would recommend to anyone in the market for a vehicle thank you so much guys a team I would recommend to anyone in the market for a vehicle thank you so much guys More

Please read and sign carefully before making a purchase they will trick you,there customer service is wack 0 star if possible they will trick you,there customer service is wack 0 star if possible More

I would give it a 0 star if possible because they are the worst dealership to ever exist. There fees and warranties are all scams. worst dealership to ever exist. There fees and warranties are all scams. More