Prosper Ford

BUYER BEWARE - Wanted to trade a Chevy for a F-150. I live in Melissa. Here is my story. May 15th, Thursday Day -1 - Toured Bob Tomes and found a Lariat F-150 502 model I liked. Negotiated a price I live in Melissa. Here is my story. May 15th, Thursday Day -1 - Toured Bob Tomes and found a Lariat F-150 502 model I liked. Negotiated a price and left to look at other locations (mistake). May 16th, Friday Day 0- Spoke to sales on the phone to look at a White King Ranch F-150 on Saturday, confirmed appointment. May 17th, Saturday Day 1- the King Ranch was sold before I could even see it. Spoke to the salesman to look at other Colors. He gives me the keys to 2 and then LEAVES ME ALONE to test drive for 3 HOURS while he handles other customers. When he has time for me, we decided to go with a White Lariat 502 Model, which they would need to order. Negotiated a price equal with Bob Thomes and was told it WAS THE SAME MODEL. Spent another hours signing. Told to come back MONDAY the 19th to pick up the truck. They accept my trade in with no issue. Whole day 6-7 hours. May 19th Monday, Day 3 - Arive at dealership. Truck isn't available, they still need to put bed liner on and window tent. Wasn't able or offered to see it. Told to come back tomorrow. May 20th Tuesday, Day 4 - They called saying they'd like another day, it'll be ready tomorrow. May 21st Wednesday, Day 5 - truck is ready, go to pick up. It's the WRONG MODEL. Model is a 501 white Lariat, with THOUSANDS less in tech and features. Lack of communication between salesman and management or a BAIT & SWITCH. Ask if I would like to take the 501 model without renegotiating and I refuse the vehicle. Told they will find the right one. May 22nd Thursday, Day 6- Called, told they're looking. May 23rd Friday, Day 7- Called, told they have 3 they're trying to get. May 24th Saturday, Day 8- Called again, can't do 2 of the trucks, maybe 1. May 26th, Monday memorial day, Day 10- I go into the dealership after realizing they where blowing me off, they have nothing. They find a model 502 after 6 hours, but I'm having to SETTLE with a completely DIFFERENT color. They want to RENAGOTIATE! I told them the original negotiation was for the same model 502, I'm even settling for a negative $1,000 in the color change. SHOULD HAVE WALKED! But they already sold my Chevy and would be weeks before I see a check if I walked. I pay the difference. Told it was at Holliday Ford 20 minutes away and it would be there Tuesday if not tonight. May 27th, Tuesday Day 9- Get a text saying my salesman is headed to get it in OKLAHOMA! I call 7+ times, text him, manager etc, no answers. Call Holiday Ford, they weren't even open Monday when my salesman was "negotiating" with them. Kept calling and texting salesman, nothing, I send him, "I'm UNCOMFORTABLE doing this deal and to call me." May 28th, Wednesday Day 10 - Salesman gets back to me, saying everything was "all good all good", and it would be ready tomorrow. I'm now just accepting the fact that I'm a fool. May 29th, Thursday Day 11 - Show up at dealership expecting the truck. They find it, nothing has been done to it and its not ready. Promised it would be ready tomorrow from manager and would be dropped off. May 30th, Day 12 - Get a call, salesman will be at my house at 5pm, leave work early and receive. Thinking its all over. June 2nd, Day 16 - Chevy is asking for payment on trade, speak to Prosper finance, was told it takes 14-16 days to pay off and to pay and Chevy will reimburse the difference from contract. June 12, Day 26 - got a call, I need to come back in because they overlooked a signature for GAP insurance. Has to be in-person. June 14th, Day 28 - look online at Chevy Finance and my trade in has still NOT BEEN PAID OFF BY PROSPER. I go into dealership to sign the GAP insurance page. Turns out they can't pay off Chevy without it, but they have no problem selling it. For my troubles and 2 hours for this, I was offered to fill up my full tank. I declined. Not over yet. DON'T BUY FROM PROSPER FORD. The time and issues are not worth it. Grant J. More

I honestly can't say enough great things about our experience at Prosper Ford, and specifically with our sales professional, Rahshaan Perry. We purchased a Model S, and from start to finish, the entir experience at Prosper Ford, and specifically with our sales professional, Rahshaan Perry. We purchased a Model S, and from start to finish, the entire process was seamless, professional, and genuinely enjoyable, words I never thought I'd use to describe buying a car! Will definitely do business with them again!!!!! More

Alejandro is a great sales person, he is very knowledgeable and polite. I would recommend him to anyone. knowledgeable and polite. I would recommend him to anyone. More

This has and continues to be a bad experience. After a month of calling me to make a deal I finally gave in and bought a lightning from them specifically KEITH Jackson blushing to do the paperwork After a month of calling me to make a deal I finally gave in and bought a lightning from them specifically KEITH Jackson blushing to do the paperwork last Wednesday promising to deliver the vehicle to me in Houston from prosper none of which was true. It is now Wednesday of the following week, I find out the paperwork has not been sent to these flipping notary. They have to use which was not explained to me when I first initially went through the blank process and doesn’t seem like I’ll be getting my vehicle for another week and they have not transport and wanna drive down my vehicle and put mileage on it. This has been by the worst experience. I even had my brother want to buy a similar lightning from them has been three days with no response. I’m assuming because they don’t want to talk about where my vehicle is and how that process is going. I even told him hey let’s get a deal done on the second one and will come and pick them both up and get the paperwork done at the same time still no response. More

This specific dealership has waisted my time twice! ! Twice they have taken my trade in keys and returned back to me because they trun back on their deal. So unprofessional!! ! Twice they have taken my trade in keys and returned back to me because they trun back on their deal. So unprofessional!! More

Communication was subpar at best, the only exception was when I got in touch with Zach. The sales manager (Joel) got an attitude with me one day because I let him know I was at work and would need to return when I got in touch with Zach. The sales manager (Joel) got an attitude with me one day because I let him know I was at work and would need to return his call. When I did make it in the appraiser either had no clue what he is doing, or is just lying in order to lowball trade offers. I was informed that my trade vehicle had a misfire (as a former Technician for Honda and Audi and someone with a degree in automotive and diesel technology I know this to be untrue). The only evidence of this claim was that he could “feel it in his foot”; if the engine had a misfire the check engine light would be on and it would be throwing a diagnostic code (it is not). Further, if the vehicle had a misfire it would make the whole vehicle shudder. I will from here on out steer people clear of Prosper Ford, and since they have a sister dealership, Grapevine Ford as well. More

Agreed to terms on a vehicle. That process was easy enough. Salesman Chandler and used car manager Jorge were fine. But the finance guy was one of the sleaziest stereotypical used That process was easy enough. Salesman Chandler and used car manager Jorge were fine. But the finance guy was one of the sleaziest stereotypical used car salesmen ever. I agreed to a term with the sales staff. Then this guy adds a bunch of coverages and never mentioned he was extending my term to hide the coverrages in the deal. Then the finance director did nothing but stand up for the shady finance guy. Avoid this dealership at all costs unless you have your own financing. More

Ford prosper is a fraud company they deceive their loyal customers, they Tell you some thing else about Vehicle and sell some thing else ... and when you get back to them .. their managers usually said take customers, they Tell you some thing else about Vehicle and sell some thing else ... and when you get back to them .. their managers usually said take it or leave it . if need further detail you can contact me for the Detail story . More

They absolutely take care of you from the start to finish with no break in between moreover they are the best people in customer service and if I could only provide them a grade I would be happy and grateful with no break in between moreover they are the best people in customer service and if I could only provide them a grade I would be happy and grateful to give them 101%.. thank you so much Prosper Ford, you're the best! More

As stated by others, thousands in hidden costs, dealer add ons and fake warranties. And if you have the audacity to get up and leave, physical intimidation. add ons and fake warranties. And if you have the audacity to get up and leave, physical intimidation. More